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HGreg.com Orlando
- Car Dealers
- Orlando, FL
About this business
Location details
2510 Jetport Dr, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
"Wonderful Experience! Will Reccomend!" We had a wonderful experience at HGreg. Not only was the buying experience itself refreshing and informative...but we got an incredible deal as well! We are so thankful to have found it during our car buying process! Alex was amazingly helpful. He was knowledgable and patient as my wife and I asked all of our questions and considered all of our options. We never felt pressured or manipulated in any way (which had been our experience at other dealerships). That made all the difference i... read more
"Great customer service " The entire experience was great! Yazmin was helpful honest and very friendly. The financing application was straight to the point and everything was fast and at no moment did I fee pressured. I would recommend to anyone!
"Awesome cars" I stepped in to see what the cars were like and they open tomorrow but they weee kind enough to give me an appointment for tomorrow and show me the inventory. I’ll be beach tomorrow !!!
Absolutely horrible experience. The representative doesn't care about making the experience of buying a vehicle enjoyable or worth it. It's actually a worse experience than going to the doctor when your sick and the doctor never even makes eye contact or examines you. Instead, they just type into the computer. The car was dirty, never cleaned for presentation, and absolutely reeked of cigarette smoke. I know the vehicle was on the markets for at least two to three weeks. There is no excuse for not having the vehicle presenta... read more
Low ball pricing on website. Junk fee city! Won’t do online credit app or final deal like CarMax, Carvana, etc. They would not tell me full pricing until I came in. They tell you once you get to the dealership to expect $3-4k more in junk fees. Find a place that will give you full pricing up front
Business response:
We're sorry to read about your experience. Transparency is important to us and we strive for clear communication with our customers, so it's disappointing that you felt this was not the case. We would like the opportunity to discuss this further and address any concerns you may have. If you're interested in having that conversation, please reach out at your earliest convenience. Thank you, Tommy Hung - General Sales Manager - 786-697-1408
El comprador tenga cuidado. Tramposa,noventa dias y ahora mi auto no funciona. Ellos estan mentirosos. Solo para conseguir una venta.Sin llaves que funcionen,capó no abre español.No contesta mis llamadas. Me vendió basura, Tengo que devolver el auto to compañía financiera. Por favor no compre aquí!!!!!
Business response:
Lamento mucho escuchar sobre su experiencia. Nos esforzamos por proporcionar un servicio de alta calidad y parece que no hemos cumplido con sus expectativas en esta ocasión. Me gustaría entender más acerca de su situación para poder ayudarlo mejor, si está dispuesto a hablar directamente con nosotros, le estaríamos muy agradecidos. Gracias, Tommy Hung - General Sales Manager - 786-697-1408
This is the rudest most unprofessional group of people I ever worked with. We now find that they may have sold us a car that was flooded. You can never reach anyone, they send your call to a number that doesn’t accept voicemails. They never call you back if you ask to leave a message. I think they lie about the prior history of their cars so buyer beware! I will share photos online. The cam sensor and starter went bad and the mechanic got under the car and basically told us we bought a car that was in water.. rust and corros... read more
Business response:
I'm sorry to read about your experience and the issues you've encountered with your vehicle. This is not how we aim to do business, and I understand why you're upset. We take claims like this very seriously, so let's connect directly so that we can discuss what happened in more detail. Please reach out at your earliest convenience. Tommy Hung - General Sales Manager - 786-697-1408
After driving off in my truck I realized that all of my floor mats were missing. Contacted my salesman and was told my truck was sold as is. I pointed out that it was advertised as having floor mats but to no care. I wasn’t asking for anything more than what the truck was advertised as. What a way to ruin an experience. My floor mats are probably sitting in the next vehicle they needed to sell. Very shady and the poorest of customer service! You reduced your rating to one star because google won’t let me select zero.
Business response:
Brian, I'm sorry to read about your experience with the missing floor mats. This is not how we want our customers to feel after a purchase and it's clear that we've missed the mark here. We'd like an opportunity to make things right for you - if you're willing, please reach out directly so we can discuss this further. Thank you, Tommy Hung - General Sales Manager - 786-697-1408
Their dealers fees are extremely high at $1299. That's the most I've ever seen on any dealer. Make sure you ask about the fees before you go there.
Business response:
We're sorry to see that you were unhappy with our dealer fees. We strive for transparency in all aspects of the car buying process, including costs and fees. We would be more than willing to see if the numbers will work for you once we can get the deal approved. If you are willing to discuss this further, please contact me directly. Thank you, Tommy Hung - General Sales Manager - 786-697-1408
Frequently asked questions about HGreg.com Orlando
How is HGreg.com Orlando rated?
HGreg.com Orlando has a 4.6 star rating with 16,324 reviews.
When is HGreg.com Orlando open?
HGreg.com Orlando is open now. It will close at 9:00 p.m.