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HGreg.com Orlando
- Car Dealers
- Orlando, FL
About this business
Location details
2510 Jetport Dr, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Dealt with Bill, who is slower than frozen molasses. There offer on our 2014 Audi trade in was beyond insulting considering current active listing for like units. The vehicle I was interested in had many damages and some very concerning rust issues. There was even a clear as day over spray line on the driver's front fender. They are not worth wasting your time as they won't even begin to negotiate the price of the vehicle
Business response:
I'm sorry to read about your experience. We aim for transparency and fairness in all our transactions, so it's disappointing to learn that we didn't meet those expectations during your visit. I would like the opportunity to discuss this further with you and see if there is anything we can do to rectify the situation. Please reach out at your earliest convenience. Thank you, Tommy Hung - General Sales Manager - 786-697-1408
Purchased a car in April. It has now been in the shop three times. This time, they can’t figure out the issue but my service engine light is on. They claim to have put in new cabin filters but nope. I live 12 minutes from my job and somehow have put 10,000 miles since. I don’t drive anywhere far, 20 miles or less if that, I’m to the point I think they rolled back the mileages. Extremely frustrating with purchase. After reading review elsewhere, I say run for the hills!
Business response:
Abigail, I'm really sorry to read about the issues you've been experiencing with your car. This is certainly not the experience we want our customers to have and it's clear that we need to look into this further for you. Please reach out directly so we can work on resolving these concerns together. Thank you, Tommy Hung - General Sales Manager - 786-697-1408
Sold us a recalled car with a bad transmission. Tried reaching out and they are ignoring us because they know what they did. However I will be reaching out to the FL Attorney General, Consumer Affairs, Better Business Bureau and contacting my own lawyer. They don’t answer calls or emails they will just send you to a voicemail and never call back and dodge you. So shady in my opinion. Very bad customer service. I WOULD REALLY RESEARCH before buying a car here. If you’re smart you’ll look someplace else.
Made contact with dealership and inquired about 2017 Jeep Patriot ($11,497). Sales representative Andy contacted me via email as requested. I posed a series of questions with the response someone would contact me. No contact was made. I followed up three times with no action. This was my first experience with HGregg and now, my last. My salesman was not listed below. Shame.
Es mi segundo auto que compro y la atención es INCREÍBLE SE LOS RECOMIENDO A TODOS
Business response:
Gracias por la reseña! Apreciamos el apoyo y esperamos volver a verle en HGreg Orlando!
Great sales people. Very poor service delivery. Bumper was missing all the hold on clips on the passenger side front and skurting has now been ground away by the tire. Bumper was almost detached during the drive home. 15 miles. Engine cover underneath is missing, and key is aftermarket so no key fob for central locking. Payed $1300 for cleaning and inspection. How were these items missed. I would not recommend this company.
Business response:
Ken, I'm sorry to read about the issues you've encountered with your vehicle. It's clear we may have missed some important details during our inspection and cleaning process, which is not up to our usual standards. We'd like a chance to make things right for you - please reach out so we can discuss this further and find an appropriate solution. Thank you, Christian Reinhard Paul - General Manager - 786-697-1408
Wasted my time. Harassed me about coming in then offered less than half of bluebook for my vehicle. Their vehicle had been on the lot for 129 days, was very dirty, and even had rust on all the metal in the interior. Would not budge at all. Went to another dealer, which I told them I would and they didn't seem to care, and got a waaaay better offer and deal. Wasted my time here.
Business response:
This is certainly not the experience we expect for our customers, and I apologize. We strive to provide fair offers and quality vehicles, so it's disappointing that we missed the mark in this case. I understand your frustration and I'm very sorry we've lost your business, but your feedback will help us make improvements in the future. If there's anything else you'd like to add, please reach out. Thank you, Christian Reinhard Paul - General Manager - 786-697-1408
Don’t do business here, this sales person did not respect what I wanted and was pushing other cars to me; as a sales representative myself I can see how unethical are here; I’m extremely dissatisfied with this place and I’ll stay away for more Hgreg on the future.
Business response:
I am concerned to read that your experience left you upset. I apologize if our team left the wrong impression, and I would like to address your comments directly and make this right. Please reach out when you can. Thank you, Christian Reinhard Paul - General Manager - 7866971408
This dealership is not professional at all want return your phone calls nor explain to you about your possible business deal. Bad experience and Benny in finance is awful
Business response:
Angela, we are genuinely sorry to see your negative feedback. As a dealership that strives for professionalism, we would like to learn more about what went wrong with your experience. If you could please give us a call and ask to speak with a manager, we would love the opportunity to hear from you and make it right. Thank you - Christian Reinhard Paul - General Manager - 786-697-1408
Frequently asked questions about HGreg.com Orlando
How is HGreg.com Orlando rated?
HGreg.com Orlando has a 4.6 star rating with 16,324 reviews.
When is HGreg.com Orlando open?
HGreg.com Orlando is open now. It will close at 9:00 p.m.