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Hilton Garden Inn Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
150 S Arizona Ave, Chandler, AZ, 85225, United States
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You spray too much air freshner in lobby and rooms.
Business response:
Hello Susan, Thank you for your comments, I will express your concerns with the correct departments. I hope you will choose to stay with us again in the future.
Business response:
Hello Victoria, We would appreciate the opportunity to look into making your experience with us a better one. Please feel free to contact us with additional information. Thank you again for choosing to stay with us!
Very unsatisfactory experience No one was able to clean our room during our stay. It was a struggle to get a new towel. I had to go back to the front desk three times to get my key to work in the door. It kept failing. Considering the cost of my stay Not getting my room cleaned Daily is totally unacceptable.
Business response:
Hello, I am very sorry to hear you found our service unacceptable. I would like the opportunity to look into your stay further. Please feel free to contact directly at the hotel.
Sooo loud!!!! If you are picking this hotel because you want to party all night then this one is for you! There are multiple bars surrounding the hotel and you can hear all the music and people from them. Me and my family (2 children included) couldn’t sleep. The music didn’t stop until 2 AM. Also the walls were so thin and there was a dog starting next door! You have to pay for parking and with all the bars close the parking garage was packed and we couldn’t find a spot… so we paid for nothing because we had to find another... read more
Business response:
Hello Nicole, thank you for taking a moment to share your experience. We are very sorry we could not offer you better quality of service. We strive to give exceptional service every day, for every guest; I a apologize we fell short of that. Please contact us directly if there is anything else we can do for you at this time.
Beware... Hotel is running a scam for parking. Telling customers at check in to pay $10 to park in the parking garage just west of the hotel. The parking garage is a FREE city owned parking garage. The hotel leases parking spots from the City but parking in the other unmarked spots is free. Was told that overnight parking is not allowed by the staff unless you pay the $10 fee but, when we called the city they informed us that that is not true and that up to 48 hours is free. We will not be staying here again.
Business response:
Ryan, we are sorry for your experience with us. We are looking into this matter.
No clean sheets no clean towels no housekeeping I told the front desk since I checked in they told me they had a problem with housekeeping but never bothered to fix it
Business response:
Desiree, Thank you for taking the time to leave us a review. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything I can do for you, please contact us directly at the hotel. We hope you will consider staying with us again in the future.
Room service came in our room without letting me know. Towels were stained badly. Also Jayson was being very rude and complicated.
Business response:
Hello Justin, Thank you for reaching out to us regarding your experiences. We would like to chance to address any issues that may not have already been addressed. Please reach out to us directly if so.
I stayed for 4 nights but there was no cleaning service :(
Business response:
Hello, Due to safety guidelines we have not resumed daily housekeeping service unless requested to the front desk. I apologize if you were not made aware of this via our website or during check in. We appreciate your feedback and will improve our communication regarding service!
Frequently asked questions about Hilton Garden Inn Chandler Downtown
How is Hilton Garden Inn Chandler Downtown rated?
Hilton Garden Inn Chandler Downtown has a 4.2 star rating with 1,124 reviews.
When is Hilton Garden Inn Chandler Downtown open?
Hilton Garden Inn Chandler Downtown is open now. It is open 24/7.