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Hilton Garden Inn Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
150 S Arizona Ave, Chandler, AZ, 85225, United States
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Business response:
Hi Massiel. We are sorry to see we did not provide the five star experience we should have. If there's anything we can do to improve your experience, please call us at (623) 471-8400.
The workers were so rude
The property was under major construction, which would have been nice if they advised customers of this fact. In addition they charge 15 dollars a day for parking, again this would have been nice if they let customers of this. The staff at the front desk informed us they do not accept cash, this was incorrect information we found out later, they do in fact accept cash. Other than these few issues it was a pleasant stay.
Business response:
Hi, William. We appreciate the kind words and are glad we could provide you with a positive experience!
The carpet in the room could use a good shampooing.
Business response:
Hi, Reynaldo. Thanks for taking the time to share your positive experience. We appreciate it!
Arrived and limited parking due to overcrowding with People Partying "Drunks" The rooms "Sinks" were stopped up and would not drain! SAD!!
Business response:
Thank you for sharing your experience with us. We're truly sorry to hear about the parking challenges, and that your room wasn’t up to the standard you deserved. That’s not the impression we want any of our guests to leave with. Please know that we’re taking your feedback seriously and are working to improve in these areas. We genuinely appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a much more enjoyable stay
Business response:
Hi, Ancencio. We are sorry to see that you did not have the five star experience you should have had. Please let us know if theres anything we can do to make it right. Call us at (623) 471-8400.
Unfortunately I was given a new room due to the door handle was broken. It seems that someone didn’t remember their room number and tried to force themself any room. Safety was their priority when given me a new room.
Business response:
We are deeply disappointed to hear about the inconvenience you experienced during your stay due to the broken door handle. We sincerely apologize for this issue and appreciate your understanding as we prioritized your safety by providing you with a new room. We take such matters seriously and will investigate the incident to prevent similar occurrences in the future. Thank you for taking the time to share your feedback, as it helps us improve our services.
I had to pay rxtra for early check in because i reserve the hotel through Expedia. I am aHilton goldmember. The room was like a godown.
Business response:
I would like to see how i can assist with this issue, please contact me at the hotel so I can see what i can do.Thanks!
Frequently asked questions about Hilton Garden Inn Chandler Downtown
How is Hilton Garden Inn Chandler Downtown rated?
Hilton Garden Inn Chandler Downtown has a 4.1 star rating with 1,225 reviews.
When is Hilton Garden Inn Chandler Downtown open?
Hilton Garden Inn Chandler Downtown is open now. It is open 24/7.