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150 S Arizona Ave, Chandler, AZ, 85225, United States
Get directionsDirty blankets with long hair on them
Business response:
Hello, Thank you for your feedback! Please be assured we are working with our housekeeping department directly to ensure this does not happen in the future! We hope to see you again very soon!
There was a horrible smell as if there were sewer system issues. There was food spilled on the carpet from previous guests. The toilet paper holder was broken. They tried charging my credit card for room service which I did not use
I rented a King Suite with Bathtub. I looked all over for a room with a tub specifically because we dont have one and I was dying to soak. I brought my bath bombs and couldnt wait to enjoy them. When I got to the hotel, my room had a stand up shower, and when I told them, they said they were booked but when I reported it to Expedia, they said they offerred me an alternate room which they did not. Very disapointed overall. They told me not to book through a third party and this wouldnt happen. They blamed Expedia.
After our first night, we noticed our room wasn't cleaned. We called the front desk and were told we hadn't requested the room to be cleaned. We weren't told at check-in that we needed to request the room to be cleaned. It was corrected immediately after our call to the front desk
I liked that this was walking distance to everything you need in downtown Chandler. Saying that you can hear cars in the parking garage and people walking around late at night talking outside. The rooms were okay. Overpriced for the quality in my opinion. Definitely not worth $200 per night.
Drapes didn’t work, we call the front desk but they told us that they have a lot of complaints about it. No fridge in the room. The bar outside was super noisy.
Hilton Garden Inn Chandler Downtown has a 4.2 star rating with 1,124 reviews.
Hilton Garden Inn Chandler Downtown is open now. It is open 24/7.