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Hollywood Feed
- Pet Stores
- Austin, TX
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Austin, TX. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members to ... read more
Location details
9901 N Capital of Texas Hwy, Suite 150A, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I wish I got the gals name that helped me out. I am a district manager in retail so I have high expectations for the customer experience. I appreciated the time she spent explaining the benefits of what I was buying for my pup. As I was being helped, she would briefly stop to welcome anyone who walked into the store. She signed me up for your rewards program, again, taking the time to explain how it works. It is very hard to find good customer service nowadays. During this pandemic, your gal made my visit very enjoyable. Pl... read more
Business response:
Mamie, thank you for your brilliant review! Our staff are experts in all things pet, and we are so proud to read about our team member's performance! We know that our staff are our biggest resource for our customers, and that's why we train each of our team members for over 40 hours every year on our products, pet health, and nutrition so that they can make excellent recommendations for you and your pets
The folks at Hollywood Feed are the nicest, most knowledgeable, helpful folks you could ever meet! Very professional and if you have ever ordered on line they are always on time with deliveries. I ordered a crate and it would not fit in my car so they loaded the crate into their delivery van and followed me home with the crate!! Who does that...Hollywood Feed that’s who! Talk about fantastic customer service!! Love these folks!
Business response:
Thank you for the fantastic review, Jackie! Our team strives to go above and beyond to always provide an excellent experience! To that end, our team attends 40-50 hours worth of training throughout the year on products and customer service to learn how to best serve our customers! We're thrilled you're pleased and hope to see you again soon!
The folks at Hollywood Feed are the nicest, most knowledgeable, helpful folks you could ever meet! Very professional and if you have ever ordered on line they are always on time with deliveries. I ordered a crate and it would not fit in my car so they loaded the crate into their delivery van and followed me home with the crate!! Who does that...Hollywood Feed that’s who! Talk about fantastic customer service!! Love these folks!
Business response:
Thank you for the fantastic review, Jackie! Our team strives to go above and beyond to always provide an excellent experience! To that end, our team attends 40-50 hours worth of training throughout the year on products and customer service to learn how to best serve our customers! We're thrilled you're pleased and hope to see you again soon!
Excellent customer service, great specials, selection and variety. This place makes your and your pet feel so welcomed! Love it!
Business response:
Bitsy, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that dogs are a huge part of our customers' lives, and we make it our mission to make them a part of the Feed Family! We've now opened up much of our internal training to the public that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feedback! ... read more
Excellent customer service, great specials, selection and variety. This place makes your and your pet feel so welcomed! Love it!
Business response:
Bitsy, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that dogs are a huge part of our customers' lives, and we make it our mission to make them a part of the Feed Family! We've now opened up much of our internal training to the public that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feedback! ... read more
These people are the best! So helpful and knowledgeable!
Business response:
Thank you for the splendid review, Lisa! Our team strive to go above and beyond to provide our customers with quality service and well-informed recommendations! We're thrilled you're pleased and hope to see you again soon!
These people are the best! So helpful and knowledgeable!
Business response:
Thank you for the splendid review, Lisa! Our team strive to go above and beyond to provide our customers with quality service and well-informed recommendations! We're thrilled you're pleased and hope to see you again soon!
We were greeted as we walked in by friendly helpful staff. The selection of items was nicely displayed and the store was clean.
Business response:
Erica, thank you so much for your excellent review! Our team strives to make every customer’s shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! We are thrilled to have such amazing feedback. Thank you again, and we hope to see you soon!
We were greeted as we walked in by friendly helpful staff. The selection of items was nicely displayed and the store was clean.
Business response:
Erica, thank you so much for your excellent review! Our team strives to make every customer’s shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! We are thrilled to have such amazing feedback. Thank you again, and we hope to see you soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 377 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open on Friday at 9:00 a.m.
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