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Hollywood Feed
- Pet Stores
- Chapel Hill, NC
About this business
Location details
83 S Elliot Rd, Suite 150, Chapel Hill, NC, 27514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Staff were great! Very friendly and clearly love animals. Love this store.
Business response:
Thank you for this amazing review, Nicholas!! Our team works hard to provide the best experience during each visit. Come back and see us again soon!!
Very nice clerk suggested food our cat should like. Fussy feline wouldn’t eat it. Not his fault.
Business response:
Lynn, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that pets are a huge part of our customers' lives and we make it our mission to make them a part of the Feed Family! When it comes to picky pets, we are happy to offer the Hollywood Feed promise: If your pet doesn't love it or you don't love it, we will gladly replace or refund it! Just return the food kitty rejected... read more
Very nice clerk suggested food our cat should like. Fussy feline wouldn’t eat it. Not his fault.
Business response:
Lynn, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that pets are a huge part of our customers' lives and we make it our mission to make them a part of the Feed Family! When it comes to picky pets, we are happy to offer the Hollywood Feed promise: If your pet doesn't love it or you don't love it, we will gladly replace or refund it! Just return the food kitty rejected... read more
I cant come to your location due to the incense or whatever is being burned that gives me an instant headache. Thought you should know.
Business response:
Thank you Pat for reaching out to us. I am so sorry for your experience. I am escalating this complaint to our Regional Manager. The scent is from a scented oil machine that we use company wide, and every store has one. This is to keep away different pet odors out of stores. Our regional managers do store inspections every month and one of the items to be checked is the scent machine. Your complaint has also been sent to the Operations Manager. If you would like to reach out to the Regional Manager, Mary Carter, by email you... read more
I cant come to your location due to the incense or whatever is being burned that gives me an instant headache. Thought you should know.
Business response:
Thank you Pat for reaching out to us. I am so sorry for your experience. I am escalating this complaint to our Regional Manager. The scent is from a scented oil machine that we use company wide, and every store has one. This is to keep away different pet odors out of stores. Our regional managers do store inspections every month and one of the items to be checked is the scent machine. Your complaint has also been sent to the Operations Manager. If you would like to reach out to the Regional Manager, Mary Carter, by email you... read more
Unfortunately, I received very poor service on this day. Both employees were far more interested in being on their phones, together, at the counter, than helping me.
Business response:
Jolie, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I am sorry to hear that the recent interaction you experienced at our Village Plaza location seems to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Mary Carter, so that she can address this with the team. If you could, we would love for you to reach out to her directly via her email, marycarter@hollywood... read more
Unfortunately, I received very poor service on this day. Both employees were far more interested in being on their phones, together, at the counter, than helping me.
Business response:
Jolie, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I am sorry to hear that the recent interaction you experienced at our Village Plaza location seems to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Mary Carter, so that she can address this with the team. If you could, we would love for you to reach out to her directly via her email, marycarter@hollywood... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 418 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 6:30 p.m.