HomeWorld Honolulu

A S. 

on Yelp

12 years ago

UPDATE-July 24, 2013 (rank 4 stars) Since my previous review below, HW has bent over backwards to fix & accommodate our concernsl While they do have process issues they accepted responsibility and were extremely courteous to take prompt corrective action. 7/23/2013 (rank 1 star) DEFECTIVE NEW sofa's have been delivered TWICE SO FAR! Attempts to get it swapped for a new unbroken one are still ongoing a month later. we even inspected two sofa's at their warehouse on two separate occasions & selected one each time that wa... read more

Claire C. 

on Yelp

12 years ago

I'd like to give ZERO stars if possible. Buying furniture here is like shopping in China. They showed us a beautiful Stressless Ekornes leather recliner for $2195. Our purchase arrived and the recliner felt like plastic instead of high grade leather. Buyers, please go elsewhere unless you want to spend good money for a FAKE! 

Michael M. 

on Yelp

12 years ago

I've been a customer of them for 5 years to furnish my Waikiki condo buying chairs, sofas, dining sets... Recently customer service has deteriorated to unacceptable levels. I fought with them for 4 months to get a recliner repaired that was under warranty. Appointments were missed and never followed up on, return calls never made and everything just dropped apparently in the hope I would go away. Finally I had them replace the entire recliner because they simply couldn't install a BOLT. My most recent attempt was to pur... read more

Lori W. 

on Yelp

12 years ago

Came here to look for a few larger pieces. Some good quality items, but mostly overpriced and a little oversized--the scale seems off for some of the designs, and I can't understand why they want 4 figures for some MDF. I'm not a furniture snob--I can live with some MDF on a few everyday pieces/pieces for kids, but I'm sure not going to pay $3000 for it! But the Homeworld/CS Wo combo is a staple in Hawaii furnishings, now. Customer service is kind of hit or miss. A friend had a great experience here, so we came on a recomme... read more

Nikki M. 

on Yelp

13 years ago

For a 10/1/12 visit. I barely even remember this place........oh yeah, didn't have ANYTHING I was looking for. Decent set-up, decent selection - nothing for me. Very nice sales reps tho. 

Nate S. 

on Yelp

13 years ago

I've bought 2 armchairs and one sofa from homeworld and they are all incredibly crappy. The stuffing is horrible and compacted to 1/2 it's former thickness within 3 months. OVERPRICED Cheap Chinese furniture! Don't do it , you'll regret it. 

Mary R. 

on Yelp

13 years ago

January: The Purchase We bought some new furniture for a new upstairs living room. I always dread furniture sales people, but our guy Hal was awesome. He gave us plenty of space and didn't watch over us like some kind of prey. We ended up with a couch and matching armchair of the "Mary Collection". How fitting Mary seating for Mary! February: The Delivery The delivery dudes were awesome! They arrived early, which I prefer, no waiting around for hours. They surveyed the stairway and like a dance they worked together an... read more

Ace K. 

on Yelp

14 years ago

I wish I could say we had the same stellar service regarding our dining set as we got for our stools. Our dining set has still not come in...original ETA was May 2011. We are not even going to get it before Thanksgiving. I wonder if it will be this year at all. Every month it gets delayed another month. We are now considering cutting our losses on the set we really wanted...to get anything now would cost double on something we would compromise on. We have tried to work something out by even accepting the floor model...... read more

EA B. 

on Yelp

14 years ago

I'm very disappointed with home world, purchased a bedroom set in 2008 and by 2010 all the drawer slides from almost all the drawers in our 2 dressers are braking down. The plastic slides used on these models are simply terrible and the bearings from each of the slides simply come out of the slides making the drawers unusable. I contacted the customer support staff at home world and I've been waiting for 2 weeks for them to tell me if the parts (slides) are available. They have not even gotten me a price for these slide...... read more