HomeWorld Honolulu

Ying H. 

on Yelp

6 years ago

Two weeks before buy the furniture here, so let us angry too disappointed. Because don't believe their quality has a problem, so didn't go to check carefully before. Today only to find that a dresser beside the broken them directly with white paint to cheat in the past, I am here to buy the four sets of bed, but the quality is really so, really very angry very disappointed. 

Kai A. 

on Yelp

6 years ago

We special ordered a leather sectional from here, which we were told would take around three months to make. We were called almost exactly three months after we had ordered it, which was great. We arranged for delivery the following Friday. No window can be given for the delivery until two days before. On Wednesday we were given the delivery window of 2:15 to 4:15. At 1:30 I got a text saying that the delivery truck was 10 minutes away. Kind of annoying. We rushed home to get there by about 2. Delivery guys were fine about w... read more

Marie C. 

on Yelp

8 years ago

10/16/17 - well September came and went and I didn't hear anything so around October 6 I called and lo and behold the new end tables were in but nobody called to tell me. Arranged for delivery the following week and when the end table was delivered the wood was damaged in various places and this time the glass top is unstable as it rocks back and forth because of the uneven wood. Customer Care called the following day and they told me I could go down to the warehouse and inspect the furniture before delivery however to me i... read more

Janice L. 

on Yelp

8 years ago

Think twice if you gonna shop here "delivery fee $110 is non-refundable" even the item was damage at time of delivery. 

Jane F. 

on Yelp

8 years ago

While the selection is one of the better on the island, Homeworld uses Certegy to guarantee checks used by their customers to make purchases. This company for no reason given denied my check even though funds are and were available. Then, without any attempt to contact me to get another form of payment, my account was sent to a collection agency who was contacting me less than 2 weeks after the purchase date! A quick check on the internet reveals Certegy has numerous (thousands) of complaints lodged against them and has even... read more

Amber C. 

on Yelp

8 years ago

Customer service is non-existent. Here are the facts. Decide for yourself. I've purchase several pieces from Homeworld in the past two years. Apparently, if you don't buy their extended warranty, they don't care about you once your product has been delivered. November 2015 - Purchased beautiful wood table and chairs. A couple of chairs had to be switched out after initial delivery but I was ultimately satisfied with my purchase. December 2015 - Found 2 giant screws on my kitchen floor. Figured out these screws had falle... read more

Michelle M. 

on Yelp

8 years ago

Walked in there and thought I lucked out with a sectional that the sales person said was a special order that was never delivered and just put on the showroom floor the day before. When it was delivered to our home, it was damaged beyond belief of what a one day old couch should look like. See pics... 

Me S. 

on Yelp

9 years ago

So after my last two star review this business did what any other proper business would do and they reached out to contact me regarding my last visit. I provided them with my contact information and was given a promise of someone from management would call. No call ever came. It's apparent that customer service isn't their strong suit and they survive not by the products or service they provide but rather by being one of the few choices on island for furniture asides from the Walmart variety. 

Keith P. 

on Yelp

9 years ago

We bought a bed frame and waited for delivery. Nice guys came to assemble but couldn't because there were many parts missing. They called in to find out how to proceed, then left. No one from Homeworld called me. The parts are unassembled on our bedroom floor. I have no idea what is happening. This is a 4th rate company asking 1st rate prices for furniture that isn't even inclusive of all the parts. Okay, they called and fixed it. Still.