HomeWorld Honolulu

Michelle M. 

on Yelp

8 years ago

Walked in there and thought I lucked out with a sectional that the sales person said was a special order that was never delivered and just put on the showroom floor the day before. When it was delivered to our home, it was damaged beyond belief of what a one day old couch should look like. See pics... 

Me S. 

on Yelp

9 years ago

So after my last two star review this business did what any other proper business would do and they reached out to contact me regarding my last visit. I provided them with my contact information and was given a promise of someone from management would call. No call ever came. It's apparent that customer service isn't their strong suit and they survive not by the products or service they provide but rather by being one of the few choices on island for furniture asides from the Walmart variety. 

Keith P. 

on Yelp

9 years ago

We bought a bed frame and waited for delivery. Nice guys came to assemble but couldn't because there were many parts missing. They called in to find out how to proceed, then left. No one from Homeworld called me. The parts are unassembled on our bedroom floor. I have no idea what is happening. This is a 4th rate company asking 1st rate prices for furniture that isn't even inclusive of all the parts. Okay, they called and fixed it. Still. 

Malia Y. 

on Yelp

9 years ago

Furniture is nice, and a lot of selection. BUT from the moment we walked in we were stalked. I couldn't get a minute to myself to talk to my husband without being hovered over. We felt so smothered, and it made an experience that is supposed to be fun and exciting very annoying. At the end the saleswoman said "just so you know we work off of commision" yeah obviously The whole experience made me not want to purchase anything from here. Way too pushy. 

Tim A. 

on Yelp

9 years ago

Watch out for Bruce. He's useless. Won't return phone calls and will lie about when your items will be available. He will also give you a ton of attitude. Since he doesn't call me, I then had to call and see if my item had arrived and it had been ready for a week. I asked Bruce when he was going to call me and he said "tomorrow". I asked to finally deal with someone else other than Bruce and found Ethyl who is extremely helpful and sincere, I wish I worked with her from the beginning. Just avoid Bruce to save yourself t... read more

Sam A. 

on Yelp

9 years ago

horrible store and the worst customer service! to the racist, cocky, old haole guy with the east coast accent who refused to help us find a platform bed for reasons that are beyond us (possibly our ethnic background?) -- your store sucks! Everything is cheaply made, over priced, and you need a major attitude adjustment. that's right! i wanted a platform bed without a headboard and this guy crossed his arms, dismissed us and said "sir, they don't make beds without headboards, there's nothing for you here sir, they're all ex... read more

C N. 

on Yelp

10 years ago

I am not a heavy Yelp reviewer by any means but I felt compelled to write this review because my experience was so bad.. This store has HORRENDOUS customer service! I came here one afternoon after work to look for pieces to furnish my new home and not a single person EVER approached to help me throughout my entire time in the store. We're probably talking like a good 30 minutes at least, and mind you the store was by no means busy, I was probably one of the few customers in there at the time and every single time I passed a... read more

Megan S. 

on Yelp

10 years ago

Great service and great products. I would look into the review placed by "Nicole R.". She is a known thief and has stolen from many retail locations including the one that I work at. If you have a security system, please take a look at it and match her activity with any possible shrinkage you may have seen that day. She is also currently under investigation for mail fraud and I wanted to warn your fine business. 

Tomoko P. 

on Yelp

10 years ago

We are not sure if we are just unlucky but most of the furniture we bought from HomeWorld need to be repaired. Besides that what we cannot stand is that their Customer Service is not responsive! Most time we had to called them to follow up because they did not provide us the status update. It's been 4 months since we purchased the furniture from HomeWorld but we are still waiting for them to fix some issues. 7/19/14 We bought: King Size Bed, Dresser, Night Stand x 2 and Leather sectional sofa 7/25/14 King Size Bed, Dres... read more