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HomeWorld Honolulu
- Honolulu, HI
About this business
Location details
702 South Beretania Street, Honolulu, HI, 96813, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Think twice if you gonna shop here "delivery fee $110 is non-refundable" even the item was damage at time of delivery.
Business response:
Hi Janice: Thank you for bringing this to our attention. We've just sent you a private message and would like to work with you on this. - Taryn K., Digital Marketing Manager
While the selection is one of the better on the island, Homeworld uses Certegy to guarantee checks used by their customers to make purchases. This company for no reason given denied my check even though funds are and were available. Then, without any attempt to contact me to get another form of payment, my account was sent to a collection agency who was contacting me less than 2 weeks after the purchase date! A quick check on the internet reveals Certegy has numerous (thousands) of complaints lodged against them and has even... read more
Customer service is non-existent. Here are the facts. Decide for yourself. I've purchase several pieces from Homeworld in the past two years. Apparently, if you don't buy their extended warranty, they don't care about you once your product has been delivered. November 2015 - Purchased beautiful wood table and chairs. A couple of chairs had to be switched out after initial delivery but I was ultimately satisfied with my purchase. December 2015 - Found 2 giant screws on my kitchen floor. Figured out these screws had falle... read more
Business response:
Hi Amber: Thank you for bringing this to our attention. We've just sent you a private message and our Management Team will be contacting you shortly. - Taryn K., Digital Marketing Manager
Walked in there and thought I lucked out with a sectional that the sales person said was a special order that was never delivered and just put on the showroom floor the day before. When it was delivered to our home, it was damaged beyond belief of what a one day old couch should look like. See pics...
Business response:
Hi Michelle: Thank you for bringing this to our attention. We've just sent you a private message and would like to work with you on this. - Taryn K., Digital Marketing Manager
So after my last two star review this business did what any other proper business would do and they reached out to contact me regarding my last visit. I provided them with my contact information and was given a promise of someone from management would call. No call ever came. It's apparent that customer service isn't their strong suit and they survive not by the products or service they provide but rather by being one of the few choices on island for furniture asides from the Walmart variety.
We bought a bed frame and waited for delivery. Nice guys came to assemble but couldn't because there were many parts missing. They called in to find out how to proceed, then left. No one from Homeworld called me. The parts are unassembled on our bedroom floor. I have no idea what is happening. This is a 4th rate company asking 1st rate prices for furniture that isn't even inclusive of all the parts. Okay, they called and fixed it. Still.
Furniture is nice, and a lot of selection. BUT from the moment we walked in we were stalked. I couldn't get a minute to myself to talk to my husband without being hovered over. We felt so smothered, and it made an experience that is supposed to be fun and exciting very annoying. At the end the saleswoman said "just so you know we work off of commision" yeah obviously The whole experience made me not want to purchase anything from here. Way too pushy.
Watch out for Bruce. He's useless. Won't return phone calls and will lie about when your items will be available. He will also give you a ton of attitude. Since he doesn't call me, I then had to call and see if my item had arrived and it had been ready for a week. I asked Bruce when he was going to call me and he said "tomorrow". I asked to finally deal with someone else other than Bruce and found Ethyl who is extremely helpful and sincere, I wish I worked with her from the beginning. Just avoid Bruce to save yourself t... read more
Business response:
Hi Tim: Thank you for bringing this to our attention. We've just sent you a private message and would like to work with you on addressing these concerns. Thank you - Taryn K., Digital Marketing Coordinator.
horrible store and the worst customer service! to the racist, cocky, old haole guy with the east coast accent who refused to help us find a platform bed for reasons that are beyond us (possibly our ethnic background?) -- your store sucks! Everything is cheaply made, over priced, and you need a major attitude adjustment. that's right! i wanted a platform bed without a headboard and this guy crossed his arms, dismissed us and said "sir, they don't make beds without headboards, there's nothing for you here sir, they're all ex... read more
Frequently asked questions about HomeWorld Honolulu
How is HomeWorld Honolulu rated?
HomeWorld Honolulu has a 4.6 star rating with 712 reviews.
When is HomeWorld Honolulu open?
HomeWorld Honolulu is closed now. It will open at 10:00 a.m.