HomeWorld Honolulu

Gary L. 

on Yelp

10 years ago

When I ordered, the salesman looked up my item on their computer and told me it was already on the island- the ship had arrived and they were just waiting for it to clear customs. I called two weeks later and was told the same arrival date of the ship, but it was still clearing customs and a manager would call back. No manager ever called back. I called back after three weeks and the arrival date of the ship had changed to ten days later, meaning They flat out lied to me about the product arrival just to make a sale. I have ... read more

Horace H. 

on Yelp

10 years ago

Recently moved to Waikiki and in need of furnishings for a two bedroom condo. Looking for quality, value priced, with style and of a compact design to maximize the 1000 square feet that I have to work with. Visited Home World, part of the C.S. Woo conglomeration: C. S. Wo Gallery, HomeWorld Furniture, SlumberWorld, Ashley. The place was empty at mid afternoon on a weekend, not a good sign. The sales people were sitting at desks playing with their smart phones and PC's. Approached a 30 something woman explained what I ... read more

Kimo C. 

on Yelp

10 years ago

Be careful! My Boyfriend and I came here to seriously look for a new bed. The reason I'm giving these guys at least 2 stars is because they had a great selection, and I became educated on what type of bed we needed and wanted. RE: Sales Representative- BE CAREFUL! They are your traditional sales reps you do not want to be fooled by. Ask questions and make sure they've covered everything. I originally didn't want to buy a bed that day. But the sales rep mentioned they have a great return policy so that in 60 days, if I ... read more

Sharon C. 

on Yelp

11 years ago

Spent a lot of time considering a comfortable chair to purchase. Heard about a stress less recliner and decided to check it out. The sales person was great..very friendly and caring ensuring i find that perfect chair. After using all her salesman skills, I bought a chair and scheduled delivery was a week later. Chair arrived and to my disappointment it had bad indentations on the leather. For the second time my newly purchased furniture had flaw marks. I don't want a technician using a hair dryer to fix it, I just ... read more

Scott H. 

on Yelp

11 years ago

We went back to Homeworld to purchase four additional dining room chairs that matched the set we had previously purchased a few years back (that was an excellent experience). This time around, the salesperson told us that we would have our order in 30 days. At day 31, we call and are told that actually, it would be another 30 days. Talk about setting incorrect expectations. When we were finally notified that our chairs were in, we gave them the contact number to call us at when delivery was to take place. Knowing that log... read more

Kai K. 

on Yelp

12 years ago

My fiance and I needed a sofa, leather, something nice yet affordable. We went to Inspiration, several Ashley's Furniture, some specialty shops. We eventually decided on Homeworld due to there price and quality. The Natuzzi sofa was easy on the eyes, good quality and priced accordingly. Our store salesperson was Johnny, an excellent sales person who allowed us to browse but was always ready to provide us with information. We felt that he was honest and straightforward with us regarding our purchase. I actually planned ... read more

A S. 

on Yelp

12 years ago

UPDATE-July 24, 2013 (rank 4 stars) Since my previous review below, HW has bent over backwards to fix & accommodate our concernsl While they do have process issues they accepted responsibility and were extremely courteous to take prompt corrective action. 7/23/2013 (rank 1 star) DEFECTIVE NEW sofa's have been delivered TWICE SO FAR! Attempts to get it swapped for a new unbroken one are still ongoing a month later. we even inspected two sofa's at their warehouse on two separate occasions & selected one each time that wa... read more

Claire C. 

on Yelp

12 years ago

I'd like to give ZERO stars if possible. Buying furniture here is like shopping in China. They showed us a beautiful Stressless Ekornes leather recliner for $2195. Our purchase arrived and the recliner felt like plastic instead of high grade leather. Buyers, please go elsewhere unless you want to spend good money for a FAKE! 

Michael M. 

on Yelp

12 years ago

I've been a customer of them for 5 years to furnish my Waikiki condo buying chairs, sofas, dining sets... Recently customer service has deteriorated to unacceptable levels. I fought with them for 4 months to get a recliner repaired that was under warranty. Appointments were missed and never followed up on, return calls never made and everything just dropped apparently in the hope I would go away. Finally I had them replace the entire recliner because they simply couldn't install a BOLT. My most recent attempt was to pur... read more