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Honda Kingsport
- Car Dealers
- Kingsport, TN
About this business
Location details
2217 E Stone Dr, Kingsport, TN, 37660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Although, I love Honda and the staff. It takes forever for anything you do inside there. The service department is slow, you will wait several hours for anything even a simply oil change whenever you can be in and out somewhere else. I will shop here all day long but for service department I absolutely hate coming here because I know it will be a few hours of wait.
Business response:
Good to hear from you Brooke, We appreciate all the feedback we receive even the ones that are tough to to hear. We won't make excuses for the wait time everyone knows the challenges customer service businesses are facing these days. I would like to let you know that we do offer a complementary Valet service for customers that do not want to come into the dealership. When scheduling your appointment online just click the valet button and we will pick your vehicle up from your home or work and then drop it off when done.... read more
My daughter bought a brand new Honda Civic, she goes for first oil change and they tell her already that she needed a front wheel alignment, knowing she still has warranty. They charged her $140. Called the service manager and he was the biggest smart ass! will not do anymore business with Kingsport Honda!! They take advantage of young adult women!!
Service department is lacking in customer care. You don't expect an 89 year old woman on a cane it go find her car after
Another update: After having the oil leak fixed by their “mechanic” I’ve had nothing but issues out of it. Intermittent no starts, tach not working, shifting hard. Took it to Champion Chevrolet and they put a starter on it and it wasn’t fixed, they rewired the starter ( at no cost to me), and now it’s back up there. Bought the car in September and it has since been in the shop 5 times since they “worked” on it. If you have any service done there and the mechanic is mad because he was to work on it, expect problems after beca... read more
Scheduled an appointment with their valet service for my oil change since it was offered to me when they called about needing my car serviced. I appreciated the offer and it seemed to be more fitting to my life having them come get my car instead of waiting in the dealership with an infant. They never showed up. I continually called. Was told some one was on the way. Then they didn’t know. Then they were sending someone. Such a joke. I was at the mercy of them showing up which pushed my appointment back and when you have c... read more
I have been in the market for quite some time and decided to visit this location today. Unfortunately I decided to take my business elsewhere out of concern for my health. Virtually none of the salesmen and even management were wearing masks. As a mother of an immunocompromised child, this was beyond disappointing to see that this dealership has practically no regard for their customers.
Don’t shop this dealership if you have a trade they will try to take your vehicle for nothing! Speaking from my experience today trying to buy a CRV!
This dealership took advantage of my elderly mother on a trade in. Every time I look at her car I get mad thinking about it.
RecommendedEvery time I come to this dealership I have a great experience each and every time.. The service team is outstanding and the sales reps are great too:). I want to make a special shout-out to Stacy Cavitt for always being eager to help she deserves 10 stars across the board. She is the best service advisor. I always look forward to bringing my Honda to this dealership because I know I won't get "shitty" service "AKA" Johnson City Honda
Frequently asked questions about Honda Kingsport
How is Honda Kingsport rated?
Honda Kingsport has a 4.7 star rating with 6,846 reviews.
When is Honda Kingsport open?
Honda Kingsport is open now. It will close at 8:00 p.m.