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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No sheets for the bed. Comforter only. Very loud in rooms as walls are thin. We paid extra money for late check out but housekeeping woke twice in the morning. Also, room keys did not work twice.. had to go to front desk where female staff was extremely rude. Would never stay again. We had wonderful experiences at Monarch & AmeriStar!!!!
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Door to the balcony was broken and would not close. The restaurants were not seating any people....but there were people inside. It says family friendly but my 19 year old daughter couldn't go through tge casino to get to different restaurant. Good bye Isle Casino...
Business response:
Thank you for taking the time to provide feedback on your recent visit, Anonymous. We apologize that your experience did not meet expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Dissatisfied Stayed last weekend. The cleaning service did not come by once to clean our room and we were there for 4 days. Also went to order room service 3 times during our trip and each time after we paid it sent a text saying deliveey not available please pick up. Stayed in line each time for 20 mins. Also on the last day of our trip we had our car broken into in the parking garage. When police went to review surveillance footage the cameras were absolute crap and could not see anything and we were steps from the elevato... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Horrible experience. Unsafe. Dirty, noisy.
Business response:
Our apologies for your poor experience, Anonymous. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Me and my whole family left at 2am due to being haunted the whole time we were there! Elevator doors open and close a bunch a times and then take you to a random floor by itself. The lights were flickering in the room. We had WEIRD bad luck. It was weird we left lol
Business response:
Thank you for taking the time to share your experience with us, Anonymous. Spooky! We apologize that your stay wasn't very comfortable. We hope to be able to welcome you back very soon.
Beautiful hotel. Rude staff Will not stay there again!!! Staff was Not friendly. During checkin I was trying to ask questions he did not even say hold on or one moment. He answered his phone 2 times during check in. Not professional. Morning of checkout the elevators were not working. Tried calling front desk for almost an hour no answer. I called the hotel directly from my cell phone, they answered. Spoke with a woman who was not helpful, told me to wait in the room until maintenance fixed the issue. I was on the 7th floor ... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.