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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
They violated my privacy went in when I asked them not too opened my safe did whatever they want then told me oil need to leave when they were in the wrong and charged me 250 on top of my fee.. because they saw me smoking in my balcony outside
Business response:
Justin, can you please let me know the name on your reservation and the check in and check out dates of your stay so that I can look into this? thank you
Room smelled like smoke, no blanket on the bed, and only two pillows on a king sized bed. All restaurants were closed and there were no coffee supplies in the room.
Business response:
Kristen, we are truly sorry to hear about your poor experience. We appreciate the feedback, and will address these concerns with our hotel and restaurant staff. We take all concerns seriously and want to make sure all guests have a good experience while visiting Isle Black Hawk. We do hope you will give us another chance in the future.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
communi to your guests No water and not informed about this. Could not brush teeth, shower or use bathroom. All this as we were checking out. Could not send pic but I have video of no watermelon
Business response:
Hello Teodora, please provide me with the name on the reservation and the dates of stay so that I can look into this issue. Thank you
Toilet didn't work in room, door hard to open. Maintenance came never fixed the problem, had to go 6 floors down to use restrooms in Casino, not HAPPY.
Business response:
Jack, we are truly sorry to hear about your poor experience. We appreciate the feedback, and will address these concerns with our hotel staff. We take all concerns seriously and want to make sure all guests have a good experience while visiting Isle Black Hawk. We do hope you will give us another chance in the future.
Both Farmers Pick and Dash Restaurants serve horrible food Will never eat here again!
Business response:
We are truly sorry to hear about your poor experience at our restaurants. We appreciate the feedback, and will address these concerns with our team. We do hope you will decide to give us another chance in the future.
Double charged!!! I got double charged for this night and nobody wants to answer the phone
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.