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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
This rating has nothing to do with the hotel and everything to do with Expedia's false claim on the amenities page that this property is not pet friendly. We were so angry when we parked and noticed a nice, fenced off doggie area to take care of their business. Then we saw the big sign at the front desk that said pet friendly. We went well out of our way to board our pet and to discover it was unnecessary was very frustrating.
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We do apologize for the misleading information, the hotel only recently started allowing pets in certain rooms and currently we do not offer them through Expedia. In the future we hope to have this room type available for all bookings. We look forward to your next trip, good luck!
Staff would not clean room the entire stay. Getting clean towels and new trash bags was like pulling teeth. The female staff were nice but the male staff on duty during our stay were rude and very sarcastic. We will not stay there again.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
You call housekeeping and no call back, pretty disappointed about that. No one came to clean our room or make our bed.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
I got overcharged for $98 I want a refund as soon as possible. What a disgusting hotel
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
CAUTION! THIS PLACE OVERBOOKED. My wife and I drove 8 hours to this hotel casino just to be told the room that was reserved for us was no longer available. It was barely 9pm during the time we try to check in. We were outrage but we didn't cause any commotions and politely ask to speak to the manager but all we got from him was, "we're sorry. " That's ridiculous and abit callous on their part. Needless to say, we are not happy and will never step foot inside this establishment if we are ever visiting Blackhawk again. Luckily... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
The Isle in Blackhawk was the wort place i have stayed. The staff was beyond rude and unapologetic. The TV had no signal. When we called the "supervisor" said thhey would clean off yhe antennas and when it tuenwd back on for 5 minutes it was pixelated. Then he said we cluld rent a movie it ran on another system. And said they wouldn't compensate anything. They already charged us a ridiculously high rate as ww fot stranded in the snow wjtg no choice but to get a room. The heater also ran all night super hot and tge fridge did... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Mood changes Everything was good till checked in at anothrr casino it was supposed to be lady luck casino but had to check in at the isle casino amf when we dif the staff was very rude i assume because how young i look but i went to get my points on my players card aftrr cause tgats what i was told to do and after they said it wasnt abke to haooen because we already checked in We did what they told us and got nothing
Business response:
Sorry Robert but it somewhat difficult to read you message, unfortunately it came across with many typos. I don't want to misinterpret it, however I can tell that you didn't really enjoy your stay and so I hope you are able to give us another chance...As for your points unfortunately you cannot earn these when you book outside of our website.
When we arrived they change reservation due to over booking. They did offer a dinner credit however it was very difficult to use and service awful. When getting to the room lights didn’t work AC didn’t work, toilet was broken No toilet paper. On top of that we had a small child with us and they put us right next to the elevator that you could hear everything between loud patrons and elevator noises all night long. We were very uncomfortable and they just made us feel non important
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Rest assured we will get these maintenance and housekeeping deficiencies corrected. Be aware that our hotel was designed to only have AC in the spring/summer and heating in the fall/winter. As for the placement of ... read more
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.