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Huntington-Hill Imaging Center - Fair Oaks
- Diagnostic Imaging
- Pasadena, CA
About this business
Location details
625 S Fair Oaks Ave, #180, Pasadena, CA, 91105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:30 p.m. | |
| Tue | 6:00 a.m. to 10:30 p.m. | |
| Wed | 6:00 a.m. to 10:30 p.m. | |
| Thu | 6:00 a.m. to 10:30 p.m. | |
| Fri | 6:00 a.m. to 10:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
They weren’t very kind. I think they hate their jobs.
Business response:
We appreciate your feedback, Michael. I am incredibly sorry you had a poor experience. I will make our leadership aware of your experience, as they are always seeking opportunities for our teams to improve. Thank you again for taking the time to share this with us.
My original appointment at 8am 10/8 did not have the Dr’s order. I was given a later time but did not work with my schedule. I fasted for nothing and had to pay $4 for parking. I was re-scheduled for 1pm the following day. I suggest they call if they are missing anything to save time and money.
Business response:
Thank you for taking time to share this, Julie. I can only imagine how upset you must have felt, and I am sorry you had a negative experience. I will ensure our leadership is made aware, so they can work on improving the process and team. Thank you again for your feedback.
Inexperienced person (female) could not find a vein to put IV. I have a small vein and told her specifically where to find the vein but she went against my input and inserted a needle in the middle of my arm (never draw a blood in that location) which she keep poking the needle inside of my arm unsuccessfully, which created a lot of pain and bruise afterwards. a week later, I still have a bruise. Another person (male) had to put the needle to my hand to put the IV finally.
Business response:
Thank you for taking time to share this, Taylor. I can only imagine how upset you must have felt, and I sincerely apologize that you had to experience that. I will ensure our leadership is made aware so they can work with the team as needed. Thank you again for your feedback.
Appt times were honored. Very organized and fast if u precheck in
Business response:
Hi, Karen. Thanks for taking the time to share your positive experience. We truly appreciate it!
The staff was very friendly. the service was very quick. It was a wonderful experience.
I am in a wheel chair due to advanced MS. The nurse/check in agent said I was required to change from my clothes to a gown. I had come prepared in loose cotton pants and shirt only. In the process of trying to change I slipped off of the wheel chair provided In place of my own. I screamed for help and about 6 people showed up. It took several of them to pick me up and they decided I could keep my pants on. My husband was unable to help me because they prohibited him coming near the MRI machine due to his pacemaker. A c... read more
Business response:
Thank you for taking time to share this, Sheila. I can only imagine how upset you must have felt, and I am sorry you had a negative experience. I will ensure our leadership is made aware, so they can work on improving the process and team. Thank you again for your feedback.
The staff was very friendly. The service was very quick. The whole experience was very pleasant.
Business response:
Hi, Vivian. Thank you so much for leaving us an excellent review!
Went in for ultrasound scan of abdomen. Wait time for nominal, facility is nice, technician is friendly. However, a significant part of the scan was missing from the procedure. Report said "The distal pancreas is obscured by bowel gas." Isn't distal pancreas an important part of abdominal scan, given it is the part of the pancreas where if any bad things would happen it would be usually there? If image is obscured, shouldn't an opportunity be provided to overcome the obscurity (e.g., excuse myself to the bathroom)? Wit... read more
Business response:
Thank you for reaching out and taking the time to share your feedback Wen. I can understand your concern. To provide clarification, the technologists are not specialized in interpreting the images received upon scanning and therefore would not be able to make those determinations during the appointment. The Radiologists are the ones who are qualified to interpret those images and dictate the reports. If you do have further questions regarding the results, please refer back to your physician. Our team can also be reached at... read more
The people were very professional. My gripe is that I was expected to arrive 30 minutes early and wait 30 minutes which added to my parking fee.
Business response:
Hi, Darrell. Your feedback is highly appreciated. I will make sure leadership is aware of your experience so they can make improvements on our processes as needed.
Frequently asked questions about Huntington-Hill Imaging Center - Fair Oaks
How is Huntington-Hill Imaging Center - Fair Oaks rated?
Huntington-Hill Imaging Center - Fair Oaks has a 4.8 star rating with 9,084 reviews.
When is Huntington-Hill Imaging Center - Fair Oaks open?
Huntington-Hill Imaging Center - Fair Oaks is closed now. It will open at 6:00 a.m.