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Huntington-Hill Imaging Center - Fair Oaks
- Diagnostic Imaging
- Pasadena, CA
About this business
Location details
625 S Fair Oaks Ave, #180, Pasadena, CA, 91105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:30 p.m. | |
| Tue | 6:00 a.m. to 10:30 p.m. | |
| Wed | 6:00 a.m. to 10:30 p.m. | |
| Thu | 6:00 a.m. to 10:30 p.m. | |
| Fri | 6:00 a.m. to 10:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was asked to come in early a still had to wait 1 hour. It was not many people but it was a long wait
Business response:
Hi Nita, I appreciate you providing your feedback. I understand your long wait was frustrating, and for that, I apologize. I've forwarded your comments to our management team for review and process improvement. Thank you for making us aware of this.
Excellent. All the staff were efficient and courteous.
all the staff I encountered were very pleasant and helpful.
Business response:
Hi, Theresa. We appreciate the kind words and appreciate you taking the time to share a review!
Better prepare yourself when an emergency occurs. Better attitude at the front desk. The willingness to help assist the patients from the front desk
Business response:
Thank you for taking time to review, Ezekiel. I am sorry you did not have a stellar experience. If there's anything we can do to improve your experience, please feel free to email us your name, phone number and best time to reach you at: info@hillimaging.com
This is for my mammogram appointment. Very long waiting time. Concerned about my results. But have not received the report and mammogram was done two weeks ago. Are there just no radiologists available?
Business response:
Thank you for reaching out. I'm incredibly sorry about the delays. There is a national shortage of radiologists impacting practices across the country. We are lucky enough to have hired several new physicians which because of onboarding them has further increased our reading time. While we anticipate this to resolve, we are currently behind which is not our norm. Again, we do apologize for the delay.
Excellent service. Kind staff
The experience at Hill imaging was fine. I would not say that about app and making an appointment which I would give 1 star. I was supposed to receive a link so that I could book online. Never got it. Waited 28 min to book appt. I was also told I had to drink 32 oz of liquid one hour prior to ultrasound test, only to learn that I was told that in error and that “sorry, the schedulers make that error a lot.” Then give them some training please. In contrast, everyone at the actual facility was highly professional and kind.
Business response:
Thank you for taking time to share this, Robin. I can only imagine how upset you must have felt, and I am sorry you had a negative experience. I will ensure our leadership is made aware, so they can work on improving the process and team. Thank you again for your feedback.
Your receptionist has attitude
Business response:
Thank you for taking the time to share your experience. We will make sure leadership is aware.
Extremely difficult to get attention via phone. Once scheduled, the services are excellent . Calling and getting a copy of the CD is another annoying experience
Frequently asked questions about Huntington-Hill Imaging Center - Fair Oaks
How is Huntington-Hill Imaging Center - Fair Oaks rated?
Huntington-Hill Imaging Center - Fair Oaks has a 4.8 star rating with 9,084 reviews.
When is Huntington-Hill Imaging Center - Fair Oaks open?
Huntington-Hill Imaging Center - Fair Oaks is closed now. It will open at 6:00 a.m.