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HVAC Comfort Inc
- Heating & Air Conditioning/HVAC
- Village of Clarkston, MI
About this business
Location details
8405 Andersonville Rd, # C, Village of Clarkston, MI, 48346, United States
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This was fine and the pricing of the big deal was good.They did the job and told me he would send me a receipt, but I never received it. I didn't get any feedback from them but the work was ok.
Business response:
Hi [member name removed] I apologize for the misunderstanding. You paid Angies List and they provided you a receipt. We didn't collect any money from you and therefore don't generate a receipt. Sorry for the confusion. If that was your only issue, I would ask that you print a receipt from Angies List for your records. It seems that your were happy with the price and service. We strive to take excellent care of our customers and would greatly appreciate a fair grade. Thanks Greg
That turn okay. They were responsive and they showed up on time. Just one technician came out to do the job and it took him about 30-45 minutes. I felt like they came in to do a hard sale. I feel like they did not do any specific clean up with the unit. He checked something out, but did not do the cleaning. Also he did not even have the equipment to even do the cleaning with him.
Business response:
Hi [Member Name Removed] I am shocked you felt that you were being hard sold anything. Will has absolutely no sales experience and that's why we use him for these service calls. We focus on servicing the customer. Although ideally we don't want service calls to turn into sales calls, there are times in which we see an issue and recommend specific course of action. If we didn't, we would be doing a great dis justice to our customers and in fact making the tune up worthless. I completely apologize if Will made a recommendation... read more
It went well. We had some disagreements. But in the end, all went well. <br />
They are not professional and it is not a good company. After this company did service, DTE found gas leaking in the furnace. They come back again even charge extra fee. I could not understand why they asked money.
This is for a secondary furnace. Had a miscommunication in the beginning, my error, so took a little longer than anticipated for them to get out here. In the mean while it started to have a problem of not staying ignited. When they did get here I told them of the problem. They cleaned it and told me I needed new bearings in the motor, which meant they had to replace the motor, I agreed to this. A couple of days later the furnace started acting up again I called again they sent someone different out to look at it he said the ... read more
Provider never called. I initiated all calls and felt hurried during conversations. Was promised twice that I'd get a call back and never did. So the details were never discussed and the provider went to the wrong address. Provider promised to reschedule for last week and never did. I cannot wait any longer to get my rental certified.
Business response:
[Members name] My phone call list from my provider shows 11 phone calls, 7 from me. I case you've forgotten, here's the emails which I initiated. The emails end at the point where we showed up at the address you provided which was incorrect. HVAC Comfort Inc 2/10/2014 Hi Sharon Could you give me some dates which may be good opportunities to service your furnace? Thanks Greg Sharon Burkhardt 2/10/2014 Hi Greg, I am available Wed or Friday after 3pm this week, and after 3pm Tuesday thru Friday next week. HVAC Comfort Inc 2/11/... read more
Business response:
I don't have you in our records anywhere. The thing that tipped me off was you mentioning our price doubling on Sunday. We do have weekend rates, but they go up by 15%. I think it's possible you had a different company come to do your service. Please call me at 248 214-8200 to discuss this if you'ld like. Thanks Greg
Frequently asked questions about HVAC Comfort Inc
How is HVAC Comfort Inc rated?
HVAC Comfort Inc has a 4.8 star rating with 1,138 reviews.
When is HVAC Comfort Inc open?
HVAC Comfort Inc is open now. It is open 24/7.