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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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Asking for your online banking password. It’s a big red flag…
Business response:
We sincerely appreciate your feedback and review, as it provides valuable insights that help us continuously improve our customer service. We would be grateful for the opportunity to connect with you further, so please don’t hesitate to reach out to us at resolution@icash.ca
Let’s me use my mobile number to log in, but it won’t let me use my mobile number to apply for a loan. How does that work??? Been back and forth with customer support for a few days and they can’t figure it out.
Business response:
Our customer experience team strives to maintain a high level of customer satisfaction. We’re sorry that things fell short in your personal experience with iCash. If you’d like to talk to someone else directly, you can reach out to resolution@icash.ca and a customer experience agent will get back to you ASAP
Terribly inflexible, and won’t work with the customer in ways others will to enable the application to move forward. Their 2 hour turnaround is a lie as well, I had to call them for a response a full 12 hours later. Thanks a lot, your misleading communications and gaps in accessibility have left me in an even more dire position. I will be sure to warn others of your failings accordingly, should I be asked for advice as to whether or not to work with this company. You should be ashamed of yourselves.
Business response:
We truly apologize if you did not obtain a response in a timely manner. Due to our higher volumes our response time may be delayed. Rest assured that our team works 24/7 to serve you. To assist you better, could you please send us an e-mail to support@icash.ca that has your phone number requesting to be called back. Best regards, iCash Team
I’ve paid off my balance 24 hours ago, proof of documents have been provided. I haven’t received any response from last 24 hours. I clearly mentioned that, I needed the money for emergency. The misleading ad says “receive your funds in 2 hours”. It has been more than 24 hours already. This is the last time I’ll use icash.
Business response:
Dear Sachin, We apologize if you did not obtain a response in a timely manner. Due to our higher volumes of requests our response time may be delayed. We would love the opportunity to assist you further, one of our Customer Service Specialists will be in touch with you shortly. Best regards, iCash Team
I want to to know how can I pay my loan now! Bcz they did not credited it to my bank yet!!! Please reply
Business response:
Dear Lovelyn, Please note our repayments are normally via pre-authorized debit. We would love to address your concerns promptly, kindly send us an e-mail to support@icash.ca requesting to be called back. Best regards, iCash Team
It’s asking me for my work phone I provided it but I can’t pass it your app is a joke you have 10 types of verification before even entering the app itself a joke to say the least
Business response:
Dear Killerrevs, we apologize that we were unable to meet your expectations. Unfortunately, we are unable to locate your account. To assist you further, kindly send us an email to support@icash.ca and we will be happy to address your concern.
It’s all a lie they sent my loan to some random account at some random bank and it’s been 9 hours and I still haven’t heard a word from customer service that they say is available 24/7. Worse money lending app out there
Business response:
Dear Tyler, we apologize that we were unable to meet your expectations. We are committed to delivering the best possible experience for our customers 24/7. We would like to discuss this further with you, and one of our Specialists will contact you shortly. Best regards, iCash Team
It’s all a lie they sent my loan to some random account at some random bank and it’s been 9 hours and I still haven’t heard a word from customer service that they say is available 24/7. Worse money lending app out there
I have never had such problems with them as I had in the past two weeks. They are so slow. I don’t know if they’ve lost a whole pile of people or what but we’re not recommend them at this time.
Business response:
We truly apologize if you did not obtain a response in a timely manner. Due to our higher volumes our response time may be delayed. Rest assured that our team works 24/7 to serve you as soon as possible and to provide you the best experience. Please reach out to us at support@icash.ca requesting to be called back and we will be happy to discuss further the situation. Best regards, iCash Team
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.5 star rating with 7,312 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.