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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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I did a etranfer for $253 and they even took a 253 for an automatic taken from you bank so that was double pay and that $253 dollars was for my rent money and now they decided to put towards my loans so now I am gonna be homeless so don’t even bother with this company as they are not reliable at all so when u open account with them with your first email and if you decide to update it the email as they won’t remember ur second email because they will remember your email that you first open with so this company really sucks so... read more
Business response:
Thank you for bringing your concerns to our attention. We are truly sorry to hear about your experience and want to address the issues you’ve mentioned. Unfortunately, we are unable to locate your account based on the information provided. To assist you better, could you please send us an e-mail to support@icash.ca that has your account number and phone number so we can resolve your concern promptly? This will help us investigate the matter thoroughly and resolve it as swiftly as possible. Your satisfaction is very important... read more
Not sure why they would ask me to put in my username and password to my bank account if they send the $$ by e transfer. I was believing the app up until that point!!! Now I feel that it is perhaps a very scetchy!!! No thank you!
Business response:
We apologize that we were unable to meet your expectations. Rest assured that iCash is a fully licensed and trusted lender. All of the information you enter in your application is 100% safe and secure and is never shared with any 3rd parties. Please reach out to us at support@icash.ca requesting to be called back and we will be happy to discuss further the situation. -iCash
Wait time more than 8 hours no serious reply just auto reply do not download it. Worst customer service ever.
Business response:
Dear Jalandhara, We sincerely apologize for the delay in responding to your inquiry. Due to a high volume of requests, our response times have been longer than usual. Rest assured that our team works 24/7 to serve you as soon as possible and to provide you the best experience. To assist you better, please send us an e-mail to support@icash.ca that has your account number and phone number so we can resolve your concern promptly. Best regards, iCash Team
Shady business practices!
Business response:
Please be assured that iCash is a licensed and trusted lender. Unfortunately, we are unable to locate your account based on the information provided. We would be happy to assist you further and address any questions you may have. Kindly send an email to support@icash.ca from the email address associated with your iCash account. Please include your phone number and request a callback so we can promptly resolve your concern.
Getting a loan in a pinch is great. However when I asked to make a payment early because I had gotten extra money to pay it back the run around was ridiculous. I had to prove my last Payment went through with a full documentation of my bank account , card numbers , over draft balances , other account balances AND had to show in the same frame the payment being taken out of my account. That was just to verify . When I originally emailed I asked to repay on the upcoming Friday , I then was told it had to be sent within the hou... read more
Business response:
Our customer experience team strives to maintain a high level of customer satisfaction. We are truly sorry to hear about your experience and we want to address your concerns. Unfortunately, we are unable to locate your account based on the information provided. To assist you better, could you please send us an e-mail to support@icash.ca from the email address with which you created your iCash account and include your phone number so we can resolve your concern promptly? This will help us investigate the matter thoroughly and... read more
If you’re late, even a day you’re screwed. Going to cost you an additional $85 on top of the loan amount and cost of borrowing. So chances are you’re paying more in fees then you actually borrowed.
Business response:
We are sorry to hear that your experience with our company did not meet your expectations. Please note that iCash is a licensed lender and has to conform to the regulations. The late interest fees as indicated on the agreement is fixed by the Consumer Protection of each province in which we are licensed. We would love the opportunity to assist you further. Please reach out to us at support@icash.ca.
I applied as a last minute thing not knowing what else to do and I have been waiting 8 hours with out a response! If you are going to advertise as a quick and easy way you should provide that service. Do not recommend.
Business response:
We truly apologize if you did not obtain a response in a timely manner. Due to our higher volumes, our response time may be delayed. Rest assured that our team works 24/7 to serve you as soon as possible and to provide you with the best experience. Please reach out to us at support@icash.ca we will be happy to discuss further the situation.
Advertised as a Canadian Company but does not service Newfoundland. You should fix that
Business response:
Thank you for your feedback and we apologize for any inconvenience. Rest assured that iCash is a fully licensed and trusted lender. Unfortunately, the regulations in Newfoundland do not allow us to offer the type of loans you are inquiring about at this time. If you’re interested in talking to us further, please contact us at support@icash.ca.
Took payment from wrong account and refused to admit their mistake. Charged me a NSF fee for something I had nothing to do with. They were the ones who used the wrong account number that wasn’t even my account! Accused me of changing my bank account and made me feel like I deliberately deceived them. The second my contract was closed I immediately severed ties. Thank you for the horrific customer service and for the encouragement to stay away from companies like you with predatory practices.
Business response:
We are sorry to hear that your experience with our company did not meet your expectations. Rest assured that iCash is a fully licensed and trusted lender. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you wish to discuss the situation further, please contact us at ‘support@icash.ca’.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.5 star rating with 7,312 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.