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Indigo Carolina Forest
- Retirement Homes
- Myrtle Beach, SC
About this business
Location details
176 Village Center Blvd, Myrtle Beach, SC, 29579, United States
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Our family had an in person tour and it was being built during the time, it was a pretty big place and everything is brand new but the setting where the community was - was just not as nice as another community we had toured.
My loved one just moved in to Indigo at Carolina Forest after her husband passed away. She is doing great considering the circumstances and [name removed] has been amazing to work with so far. The actual facility is not open yet, just the independent villas so we have not had much experience with the staff or anything like that. So far things are going great and this is where she wants to stay.
The people we met on our tour were nice, and everything was fine overall. The facility wasn't finished though, so we didn't spend a lot of time there, and it was kind of hard to get a feel for it. When we found out that the rooms would have just a little refrigerator instead of a full size one, my loved one lost interest.
When we looked at Indigo at Carolina Forest it was not open yet so we could not really get a good feel for what it would be like.
We toured Indigo at Carolina Forest and it was an absolutely lovely place. We met with the chef and all the staff members were great. In order for our loved one to get a balcony, it would have been a very long walk because they only offer them on rooms at the end of the hallways. Also, the balconies are shared by 2 units.
Most of the staff were ok. Some med techs have poor communication and bad attitudes, lack of compassion. Food was definitely good. My mom became to sick to participate in activities so I can not comment on that. It was a Very clean and apartment size was perfect.
Business response:
Thank you for your kind words. We will pass along your concerns as well. Thank you
The facility is attractive and clean; has varied activities; is fair with not overcharging points and that is where it ends. Regarding assisted living, the facility performs poorly: inadequate staff:resident ratio; some staff can be dismissive toward residents; food was good until they hired a new lead “chef” and is no longer quality; not sufficiently knowledgeable in medically-involved resident care; high direct care staff turnover; considerable lack of communication between staff, residents, and families; and poor response... read more
The caregivers are not trained. They don't know how to assist my loved one in showering. The private Occupational Therapists we've brought in are having to train Indigo's care staff. Instead of showering my loved one twice a week like they're supposed to, they're only doing so once every two weeks, yet they're charging us for extra services. He needs assistance getting dressed, and sometimes they wait so late to help him that he misses breakfast. He's a diabetic, so that is not okay and shows a lack of organization and plann... read more
Frequently asked questions about Indigo Carolina Forest
How is Indigo Carolina Forest rated?
Indigo Carolina Forest has a 4.5 star rating with 124 reviews.
When is Indigo Carolina Forest open?
Indigo Carolina Forest is open now. It is open 24/7.