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INFINITI of Scottsdale
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E Frank Lloyd Wright, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Horrible..disrespectfulcharges ..insulting
Business response:
We appreciate you taking the time to share your feedback. We are committed to treating every customer with respect and maintaining transparency in all pricing and charges. Our team strives to deliver a positive experience and values input that helps us improve our service standards. Please reach out to Jimi Bettino, our Service Director, at jbettino@vtaig.com.
No communication, doesn't answer phone after having my car for 8 hours just for fluids.
Business response:
Your feedback is invaluable to us, and we understand your frustration. Your experience highlights areas where we can work to improve our customer communication processes. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Jimi Bettino, our Service Director, at jbettino@vtaig.com so we can address your concerns directly.
Horrible dealership with poor service
Business response:
Providing a positive and professional service experience is always our goal. Our intention is to support customers with care and attention at every visit. Feedback like this is reviewed to identify opportunities to improve service quality. Please contact Jimi Bettino, our Service Director, at jbettino@vtaig.com so this can be addressed further.
The service agent was good but at the end of the service bc it was closing time and they washed the car and didn't dry it off and they didn't vacuum the front. Not good service
Business response:
Thank you for bringing this to our attention. We understand how frustrating it can be when your service experience doesn't meet expectations. Your feedback is valuable to us. Please reach out to Jimi Bettino, our Service Director, at jbettino@vtaig.com so we can discuss this further and address your concerns directly.
The service advisor Andy Morgan is an unfavorable representative for the company. He never greeted me after I was checked in and after 2 hours I had to ask who was service advisor & when would be over to give an update on my vehicle. After telling another advisor he sent me an email he decided to grace me with his presence. I hope he will learn custom service skills soon. I purchased my car there but I will not be back. By the way, this is my second time at Infiniti Scottsdale for service. Funny thing is I rolled out the Inf... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described, as it clearly does not reflect the level of service we strive to provide at Infiniti Scottsdale. Your concerns regarding the lack of communication, delayed updates, and unprofessional interaction are taken very seriously. Every guest should feel welcomed, informed, and valued throughout their visit, and we regret that this was not your experienceespecially as a returning service customer and longtime supporter of th... read more
No I wouldn't recommend taking here.
Business response:
Hi Dileymi , Thank you for sharing your feedback. I'm sorry to hear that your experience didn't meet your expectations. I'd really appreciate the chance to learn more about what happened so we can improve. Please feel free to contact me at 480-348-5609 Jimi Bettino Service Director
Mechanic missed a problem with my vehicle. instead he replaced parts that did not need replacing.It costs me $$$ .to have the repairs done elsewhere.
Business response:
We understand your frustration, and appreciate you bringing this to our attention. We value your input as it helps us identify areas where we can work to improve our diagnostic processes. We would appreciate the opportunity to discuss this experience further and work toward a resolution. Please contact Jimi Bettino, our Service Director, at jbettino@vtaig.com so we can address your concerns directly.
kept me there for over 3 hours for an an oil change and a tire rotation... Had an appointment for 11:00 am and left at 2:10..really sad
Business response:
Hello, my name is Jimi Thank you for taking the time to share your feedback. I sincerely apologize for the long wait during your recent visit. Your time is valuable, and this certainly isn't the level of efficiency or service we strive to provide. I'd like to look into what caused the delay and make sure your next visit is a much smoother experience. Please reach out to me directly at 480-348-5609 so we can discuss this further and make things right. Thank you for giving us the opportunity to improve. Sincerely, JIMI BETTINO... read more
My car was making horrible noises and not breaking properly. I took it in at 8am and didn't hear anything all day. I called at 3 and they had not even taken my car back. They called me back 10 minutes later and told me they couldn't replicate the issue and retuned my car to me. This was a joke and I have never felt so dismissed. I will never return here and will not buy an Infiniti again.
Business response:
The frustration and disappointment described regarding communication delays and the lack of resolution on the braking concern are completely understandable. The situation will be reviewed with the service team to understand what went wrong and how to prevent this from happening again. Ensuring concerns are properly diagnosed and communicated is a priority, and this visit clearly fell short of that standard. For further assistance and to discuss next steps, please reach out directly to Jimi Bettino, Service Director, at jbett... read more
Frequently asked questions about INFINITI of Scottsdale
How is INFINITI of Scottsdale rated?
INFINITI of Scottsdale has a 4.6 star rating with 3,183 reviews.
When is INFINITI of Scottsdale open?
INFINITI of Scottsdale is closed now. It will open at 9:00 a.m.