This profile has been claimed by the business owner or representative.
INFINITI of Scottsdale
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E Frank Lloyd Wright, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Car 1 day old, brand new qx80. Glitching & radio not working, a/c turns off by itself. Told me they can not duplicated, did nothing to fix it, told me to take my car back home
Business response:
A brand-new vehicle should perform flawlessly, and we understand how frustrating it must be to encounter these concerns so soon. Please reach out directly to Jimi Bettino, our Service Director, at jbettino@vtaig.com.
Horrible service. Poor response time,
Business response:
We recognize that the service and response time you experienced did not meet your expectations or our standards. To better address your concerns, please reach out to Andy Morgan, our Service Director, at AMorgan@vtaig.com.
Bought a 2018 q50 from them back in March. Have had nothing but issues,even got the extended warranty. Nothing is covered by the warranty and they told me that there is nothing they can do. They had my car for 1 full week just to diagnose it. $210 dollars later nothing covered and they gave me my car back with a broken windshield. I hope nobody has to experience what the did to me. I will never take my car there for service or nor will I ever buy a car from them again.
Business response:
We understand how frustrating it must be to deal with repairs that weren't covered under your extended warranty, especially after a week-long diagnosis and an unexpected charge. It's also deeply concerning to hear that your vehicle was returned with a damaged windshield. That's not the level of care or transparency we believe in, and we take your feedback very seriously. Please reach out to Andy Morgan, our Service Director, at AMorgan@vtaig.com regarding the service concerns and vehicle condition. If you'd like to discuss t... read more
They didn't diagnose the water pump sounding noise.
Business response:
We understand how important it is for every concern to be fully addressed during a service visit, and we appreciate you bringing this to our attention. If there's anything you'd like to further review or discuss regarding the water pump noise, please feel free to reach out directly to Andy Morgan, our Service Director, at AMorgan@vtaig.com.
They put wrong Milton invoice. Had to call to correct and now will take a week to make changes to carfax. Also asked for tire rotation and they did not perform request.
Business response:
Thank you for bringing your concerns to our attention. We strive to ensure accurate invoicing and service delivery, and we recognize the importance of having these details correct. We appreciate your patience as we work to correct the invoice and update the Carfax record. Regarding the tire rotation request, we are committed to providing comprehensive service and will review this matter to ensure it aligns with our standards moving forward. For further assistance, please reach out to Andy Morgan, Service Director at AMorgan@... read more
Discovered today that my tires were NOT rotated, contrary to their report. I've been to this dealer three times since purchase and each time has been a disappointment. I should have purchased a Lexus!
Business response:
We'd be happy to reperform the rotation or inspect the tires to ensure they're in the correct position on your vehicle. We appreciate your feedback and want to make things right. Please reach out to Andy Morgan, Service Director, at AMorgan@vtaig.com to discuss this further.
The salesman was great but it ended there. Finance office was what you'd expect from a slimmy buying experience.
Business response:
It's concerning to know that your experience with our finance office did not meet expectations. Ensuring a smooth and transparent process is important to us, and we would appreciate the opportunity to discuss your concerns further. Please reach out to Jonathan Bryant, Sales Manager, at 480-718-3835 so we can address this matter directly.
we got a call from Jim and we explained our trade in situation, he said he could work something out for us. i told him we live about an hour away and did not want to waste my time and theirs. he said he didn't see an issue with working out a deal.we made an appointment and when we got there he was no where to be found, had to call him. the front desk person was not much of help, she did not even greeted us. we were standing and waiting for about 15 min.once we test drove the vehicles and decide to go over the numbers he had ... read more
Business response:
Edward, we regret to hear that your visit did not meet expectations, as we strive to provide every guest with a professional and transparent experience. Your concerns about communication, wait times, and the trade-in process are important to us, and we take them seriously. We would appreciate the opportunity to understand more about what happened and work toward a resolution. Please reach out to Jonathan Bryant, Sales Manager, at 480-718-3835 to discuss this further.
I called to make an appointment for oil and filter change and the lady that took my call didn't put the appointment on the schedule. I then arrived at Infiniti and Juan couldn't find my appointment so I had to sit there for an hour and a half and then finally I went to Juan and asked if he had forgotten about me. He then told me that he would try to get me in. I asked if they would check my brakes bc they were still squeaky even after they put new brake on. Anyways, they are still squeaking and I can't get an answer. I don't... read more
Business response:
We understand how frustrating it must have been to deal with the scheduling mix-up and the subsequent delays. It's also concerning to hear that the issue with your brakes remains unresolved despite recent work. Ensuring your experience is seamless and your vehicle is properly serviced is our top priority. We'd like to look further into this to address your concerns and provide the service you deserve. Please reach out to Andy Morgan, our Service Director, at AMorgan@vtaig.com so we can discuss your experience
Frequently asked questions about INFINITI of Scottsdale
How is INFINITI of Scottsdale rated?
INFINITI of Scottsdale has a 4.6 star rating with 3,183 reviews.
When is INFINITI of Scottsdale open?
INFINITI of Scottsdale is open now. It will close at 8:00 p.m.