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Inframark Community Management Houston
- Property Management
- Katy, TX
About this business
Location details
2002 W Grand Pkwy N #100, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our HOA property manager, Ms. Shannon Cook of Inframark, is definitely amazing! She is the best property manager that I have worked with. She is customer-oriented, dedicated, organized, very prompt and gets the job done! So happy she is assigned to us!
Business response:
Good morning Ms. Farley, Thank you for taking the time to provide a review on your experience with Inframark. We are pleased to have you as a customer and look forward to servicing your needs.
Great management team to work with. Very responsive and well rounded talent. First in class!!
Business response:
Good morning Mr. Robinson, Thank you for taking the time to provide a review on your experience with Inframark. We are pleased to have you as a customer and look forward to servicing your needs.
Very knowledgeable and obviously well versed at dealing with people
Business response:
Good morning Mr. Torres, Thank you for taking the time to provide a review on your experience with Inframark. We are pleased to have you as a customer and look forward to servicing your needs.
Angie ******is our HOA contact person. We had seeking her help many times. She is always courteous, quick, and professional. We are very happy with her, highly recommend.
Business response:
Good morning Yan *****, Thank you for taking the time to provide a review regarding your experience with the HOA division of Inframark. We ensure that your review is forwarded to her Manager so that she can be recognized for her hard work and efforts! We look forward to providing support with any needs you may have.
Throughout my years as a homeowner and in my professional life, I've had the opportunity to work with numerous management companies. Without any hesitation, I can affirm that Inframark stands out as the best of the best. While many management companies operate on similar business models, it is truly the people that make the difference. The team at Inframark is composed of individuals who are not only trustworthy and dependable but also incredibly dedicated. Life and business inevitably involve some mistakes, but what disting... read more
Business response:
Ms. *********, Thank you for your feedback and thank you for the 5-star review. We make every effort to meet our customers' needs timely during each interaction. We appreciate you taking the time to let us know your positive experience with Inframark. We are pleased to have you as a customer and look forward to continuing to service your business needs.
Amazing company that cares about their customers. They do things the best practices way.
Business response:
Good afternoon Ari, Thank you for taking the time to provide a review for Inframark. We appreciate your feedback and look forward to continuing to provide outstanding service to our customers.
This has been an extremely stressful experience. Friday evening I unexpectedly learned I owed $593.93, even though I was under the impression my account was on autopay. I later discovered I had been taken off autopay, resulting in my water bill not being paid as expected and additional late, door hanger, shut-off deposit and disconnect fees. I spoke with ***** in customer service and unfortunately felt there was a lack of empathy, emotional intelligence and practical effort to understand how my account reached this point. I ... read more
Business response:
Good morning Mr. *****, Thank you for taking the time to submit a BBB review on your experience with Inframark. Unfortunately, our CSRs do not have the authority to remove fees on accounts and must escalate the call to a Supervisor or Manager. I'm pleased that Blanca was able to provide support; however, in reviewing the account, the autopay was just set-up yesterday after being registered on the portal and the account was disconnected for non-payment justly. The Account Manager authorized the fees to be removed as a courtes... read more
I would designate no stars if possible. I bought a home through ****** mortgage & moved into ***** **** *****. Inframark is the company who manages the HOA. They are by far the worst company I’ve ever dealt with. First, Inframark screwed up the filing of the CDD fee with the tax assessors office for many homeowners in my community. My mortgage company had to pay my CDD fee directly to them. Next, I was sent an assessment bill of $100 at the end of last year. I was told the fee was already paid. Then I get a bill from Inframa... read more
Business response:
Thank you for the opportunity to review and respond to this matter. At the outset, we would like to clarify that Community Development District (CDD) assessments are billed and collected through each homeowner’s annual property tax bill. In certain cases—depending on closing dates—there may be a delay before a property is reflected on the tax roll, that occurred in this instance. We understand the inconvenience this may cause and Inframark worked with affected homeowners and their mortgage companies to make the process as se... read more
I'm very disappointed with this water company because they're abusing with the late charges. I got a $30 late fee charge for a bill of $66.32, so in percentage is almost a 50% late fee charge. I think that's not fair that they're charging this unavailable amount of money to customers because you're a few days late.
Business response:
Good evening Mr. ******, Thank you for allowing us the opportunity to respond to your concern. We're hired by the district to follow the district's rate order. The district assesses a 15% penalty on any unpaid balance for any payment not received by the 25th of the month. Additionally, district also assesses a $20.00 delinquent letter fee when an account becomes delinquent. The $29.96 fees assessed were due to the $66.43 not being received by 2/25/26. A payment of $96.39 was received on 3/7/26 leaving a balance of $66.43 due... read more
Frequently asked questions about Inframark Community Management Houston
How is Inframark Community Management Houston rated?
Inframark Community Management Houston has a 3.4 star rating with 513 reviews.
When is Inframark Community Management Houston open?
Inframark Community Management Houston is closed now. It will open tomorrow at 8:00 a.m.