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Inframark Community Management Houston
- Property Management
- Katy, TX
About this business
Location details
2002 W Grand Pkwy N #100, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am so mad at this company, and this is the only place I could find to leave a review. The company made it clear they didn't care about my/their issue. The credit card I used for autopay was stolen, I got a new one and updated all of my autopay accounts, including this one. Apparently my bill in January '21 did not get paid for some reason. The only reason I know that is because they MAILED me a letter a month later in February about it, but that letter was about the February bill. That letter also didn't get to me for over... read more
Business response:
Thank you for your feedback. We do apologize for the frustration you have experienced regarding your water account. We want the "Autopay" feature to be easy any time you may need to edit your personal information. A phone call to us would help to resolve this issue. Our staff can verify your account is accurate and ready for auto drafts every month. This will avoid any issues that may result if outdated information is on the account. We want your bill paying experience to be smooth and stress free. Please call our service ce... read more
Something’s fishy about this company! The first bill I got was almost $400. I am hardly home so it did not make any sense. Today, I got a letter in the mail saying my account is delinquent. I have paid every bill on time. The rep on the phone tells me I owe $6. I literally log into my online account and pay off the bill before the due date every month so I don’t know where the $6 came from. The rep can’t figure it out either but tells me to call in first thing Monday morning before the technicians go out. This is the second ... read more
Business response:
Thank you for your feedback. Please contact us again at 281-579-4500. An agent will help to explain your bill and how it was calculated. Our agent will need your billing address, account number, or the phone number associated with your account to access the details. Our customer service hours are Monday through Friday 7 am - 6 pm. We do apologize for any confusion you have incurred surround your bill and the current charges. Please contact a representative today so we can resolve the issue.
I have never in my life have had such difficulty dealing with a utility company. I started service online and have been patiently waiting for my bill. A month and a half passes so I called customer service asking what is going on with my account. Well, this is where customer service really showed their true colors. I was never sent an email or contacted in any way about a service agreement (because I was under the impression I did that online) or that they require a 225$ deposit and a 75$ application fee. So when inquiring a... read more
Business response:
Thank you for submitting your feedback. Inframark values you as a customer and we do apologize for any misunderstanding regarding your bill. We do understand, during these difficult times, that families may need assistance with utility bills. With this in mind, Inframark does offer payment plans that can help ease the burden of monthly bills. Depending on the district in which you live, these payment plans can be geared to help you budget a higher monthly bill. Please call us at 281-579-4500 and speak to a representative for... read more
This water company is a joke. I received a very high water bill TWO times now I have been told by a representative for Inframark that the meter reader did not read my meter. They also said they fired him. EVERY SINGLE MONTH I dread opening this bill wondering what mess up they have done now. Last month (April) they lost my check. My bill is normally $110ish. After they found my check she told me the amount would be $85. Then they corrected it to $65. Now this month my bill is $170. Never have I had a bill this high. So it lo... read more
Business response:
Thank you for your feedback and we apologize for any confusion surrounding your current bill. Please call us at 281-579-4500 and talk to a representative for a full explanation of the charges and fees associated on your bill. In addition, the representative can also assist with meter reads and how they associated with your monthly usage. Accuracy is our priority when it comes to the customer billing process. We strive for 100% billing accuracy at all times during the billing cycle and we want you to be confident your bill is... read more
Frequently asked questions about Inframark Community Management Houston
How is Inframark Community Management Houston rated?
Inframark Community Management Houston has a 3.4 star rating with 511 reviews.
When is Inframark Community Management Houston open?
Inframark Community Management Houston is closed now. It will open tomorrow at 8:00 a.m.