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Inframark Community Management Houston
- Property Management
- Katy, TX
About this business
Location details
2002 W Grand Pkwy N #100, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are writing to file a complaint against Inframark Management regarding their handling of deed restriction violations and their excessive and unreasonable demands placed on homeowners in the ******** **** ******** **********Over the past few months, we have encountered multiple instances where Inframark has issued warnings and notices for alleged violations that we believe are not justified. Specifically, on April 11, 2024, we received a notice requesting that we trim the shrubbery in our front yard. We complied with this ... read more
Business response:
During the time that the listed homeowner has lived in our community, they have only received notices regarding the same two violations of ******** **** ******** *********standards. As shown in the attached photographs, we do not believe that the listed warnings about observed violations are either excessive or unreasonable. Violation #1. The homeowner’s mailbox is not installed correctly and currently leans in two different directions. The mailbox leans towards the road, while it also leans towards their driveway. Note the ... read more
They are horrible. Charge extra for debit card payments. Can't make payments online and the website they recommend on their phone line while holding for an insanely long amount of time shows that hackers will *****you information. I just want to pay my bill but have to take off work to stand in a more ridiculously long line to do so.
Business response:
Ms. ******, Thank you for taking the time to provide a review about your experience with Inframark. We make every effort to provide several options to make payments, including options that do not require a customer to come into the office or pay our 3rd party convenience fees. Please know that the fees assessed for making debit/credit or eCheck payments do not belong to the District or Inframark. It's a pass-through fee from our payment portal provider. Do date, we haven't had any experience with "hackers" stealing any custo... read more
this company is double bill their customers. my water was cut off because i paid my past due bill which was due on the 7th i called and told that the payment will not be paid until the 24th in which it was. but the service was interrupted because i didn’t pay my next months will which was not due until the 7th of next month. after paying my past due bill they wanted me to pay with it a reconnection fee and my next months bill. this is unacceptable and this needs to be addressed. customers are trying to make ends meet everyda... read more
Business response:
Thank you for your feedback. We make every effort to assist our customers in a timely manner during each interaction. Unfortunately, without the address, I wasn't able to locate your particular account. In general, once the district begins the delinquent process and a minimum payment isn't received by 5:00pm on the due date of the delinquent letter and/or a call isn't received for the payment to be verified, the account is disconnected. Once the service is disconnected, the district's rate order requires that we collect all ... read more
I keep receiving HOA violation letters under my name and my address, when the violation showing on the letter is related to my neighbor across my house. I have communicated this to you on 03/08/2022 when you first sent me a violation letter, but now on 11/29/23 you are sending another violation letter showing me again pictures related to my neighbor's house. Like i mentioned today and in other occasions in the past, using ****** ****will retrieve the wrong house number. I am feeling harassed by you sending these continuous l... read more
Business response:
Good evening, Thank you for your email. We do apologize for this inconvenience, and we do take these types of complaints very seriously. I will address this with the community manager and have her contact you as soon as possible. Thank you, Amanda *******, CMCA®, AMS® | Director of Community Management
I have never been so disappointed in a management company as I have been in this particular company. A management company should remain unbiased and look out of the community at large. Margie Naranjo put our door hangers only on specific doors in our neighborhood telling them to vote one particular way (for what the board members want) and also providing false information and scare tactics. These door hangers were not placed on doors that the HOA and Margie know to be opposed to what she is suggesting people vote for. Also s... read more
Business response:
Dear Ms. *****, Thank you for your post and for sharing your concern. Inframark, nor our Community Manager Margie Naranjo, posted anything on the doors of your community. This was also not done by your Board of Directors. Your fellow homeowners took this upon themselves and distributed information within the community. This was done without our knowledge, or the knowledge of the Board of Directors. Our company mailed the Annual Meeting information along with posting to Townsquare. Sincerely, Kelly *****, LCAM, CMCA, AMS, PCA... read more
Inframark is the worst HOA company I have ever dealt with. I am selling my house and waiting on Inframark to send over paperwork to the buyers title company so we can close tomorrow. I had to pay $350 so the HOA would send paperwork (that I am able to find on their website) but you are forced to pay the money because the information cannot come directly from the seller. I just learned that now I have to pay an additional $175 to expedite the paperwork because my closing was less than the required 10 days it takes to send ove... read more
Business response:
Dear Ms. ****** Thank you for your post and for sharing this with us. Please accept our apology for your frustration. Transaction requests are made by the real estate agents and/or the title companies. If the information available on the public site is not accepted by the buyer’s title company, that is on that title company, not Inframark. We only provide the information requested for a transaction and each transaction is different. If the title company requires a certified and guaranteed quote, or a resale certificate, then... read more
Inframark are incompetent! They lack expertise in almost every area of facilities management and when it comes to their fiduciary responsibility - its anyone's guess. Personally they have removed my ability to post on our community website because they would rather operate under cover of darkness than be exposed for their lack of accountability for the responsibility entrusted to them. How can a business with a 100% 1 star BBB rating stay in business? No canned response needed Inframark - thank you for removing my joy of hom... read more
Business response:
Thank you for your feedback. We make every effort to assist customers with their needs timely and efficiently. I attempted to locate an account under your name and couldn't find one. I'd like to help. Please feel free to email me at shelia.calicut@inframark.com or call me directly at 281.902.0955. Regards, Shelia Calicut
Yes, yesterday I was told if I wanted same-day service, I must pay 175.00 before 2 pm. I paid Inframark $175.OO before 2 pm. As of 11:35, 7/27/ 23, I don't have any water. *** ******* ** *** ********* *** ***** ****** ***if you disagree with them, they jack you around. With all of the complaints, I see why there are so many and you can bet for every complaint, there are 20 or so people who take the abuse and do nothing; it is now 11:46, and I don't have any water! This is a complaint, not a review.
Business response:
Good afternoon Mr. *******, Thank you for your feedback. We make every effort to provide different options to establish new service for our customers. I was trying to locate your application in our database, but do not see an address or your name listed. Did you visit our office or complete a new service application online? Thank you, Inframark Customer Service
If I could give zero stars I would. These people are very unprofessional. After 20mins on hold it phone call ended. When someone called back about 10mins later, I answered three times and they stayed quiet and hung up the phone. I called back about the letter I received in the mail of grass/weeds in my driveway and the picture they provided in the letter was zoomed in to show a small amount of green in the driveway. Attempted to talk to this punk who stated I just need to focus on my driveway and hung up the phone on my when... read more
Business response:
Dear Mr. ********, Thank you for our post regarding your experience with our office. We sincerely apologize for your frustration and would like to assist you. Please contact our Director of Community Management, Amanda *******, at amanda.*******@inframark.com for assistance. She supervises our Customer Care team and will make sure this does not happen again. We will also ask the onsite Community Manager to contact you directly regarding the deed restriction issue you have reported. Thank you for the opportunity to resolve th... read more
Frequently asked questions about Inframark Community Management Houston
How is Inframark Community Management Houston rated?
Inframark Community Management Houston has a 3.4 star rating with 511 reviews.
When is Inframark Community Management Houston open?
Inframark Community Management Houston is closed now. It will open at 8:00 a.m.