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Inframark Community Management Houston
- Property Management
- Katy, TX
About this business
Location details
2002 W Grand Pkwy N #100, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am really tired of this company. I have been going back and forth with them for 8 weeks for my deposit back. They keep giving me the run around every time I call. I have waited over the 8 weeks that they say they need to process it and to the point that I want to take legal matters. I have never missed a payment or have never been late so,for them to treat a hard working person like so doesn't make sense.
Business response:
Good afternoon Mr. *****, Thank you for taking the time to submit a written review regarding your concerns about the deposit refund. Upon reviewing our database, I was unable to locate an account under your name. Can you please contact me directly at ************and I'll further investigate the delay in your deposit refund? Thank you, Inframark Customer Service
Absolutely trash of a company to deal with. Crooked slime balls. They should be investigated by the *** for their scam fees and practices.
Business response:
Thank you for your feedback. We make every effort to assist our customers in a timely, efficient manner. Upon review of your account, it appears that a delinquent letter was mailed on 2/21/23 requesting $185.12 by 5pm on 3/7/23 to avoid disconnection. Our records indicate that a door notice was placed on 2/28/23 requesting a payment of $185.12 to avoid disconnection by 5pm on 3/7/23. Unfortunately, the payment of $180.83 was received on 3/9/23 after the account was disconnected. The District offers autopay that will draft on... read more
I’m so sick of this company I could scream. First I pay my bill didn’t know I needed to call in and confirm my payment. Water disconnected next day after payment charged 175 to reconnect. Then I get a notice to pay a specific amount which I pay it and then all of a sudden here’s a new past due charge. It explains on the bill no partial payments. How do you pay your bill and then the next 7 days get another notice for nonpayment? I called to see and like always no explanation. Inframark all you do is take customers money and ... read more
Business response:
Thank you for your feedback. We make every effort to provide timely communication and payment options to our customers so that disconnection of services can be avoided. Without having the service address or account number, I'm unable to dig further into your particular situation; however, I can be reached via email at shelia.calicut@inframark.com or via phone at 281.902.0955 if you'd like to contact me and we can discuss further. We are hired by the District to adhere to their rate order. Additionally, we're required to trea... read more
Very poor billing management and double charging since it is the water supplier there is no resolution,
I genuinely feel for the staff who have to meet with customer service demands that are not always presented well or with courtesy by community members. I have also seen that the company has an incredibly high turnover rate - at least four people have switched out of the role in the last year, year and a half. However, most recently the staff in the office have begun to reply to community member questions with abrasive and rude comments "Thank you for telling me how to do my job" and have begun replying to a community members... read more
They are a JOKE. Violates a property owners security by taking photos of home without owner approval. I will be making a complaint with constables office. Threaten to fine homeowners because any part of their lawn is browing in the hottest June/July heat we have ever had and when residents are asked to conserve water. Threaten to fine HO because special pickup items are place out at end of driveway the day BEFORE scheduled pickup. As I stated, they are a JOKE and ALL HOA's should pull their business from them.
Business response:
Thank you so much for registering your concern regarding your HOA and its deed restriction enforcement. We apologize for the frustrations you have experienced and hope to help provide clarity. We do take pictures which are included on the letters we send to homeowners. This helps ensure we are notifying the correct homeowner. We understand the heat, drought conditions and water conservation rules have caused many homeowners lawns to turn brown and have ceased sending many letters for this reason. If you would email me direct... read more
The Inframark water company is a shame for Seven Meadow, Cinco Ranch, Katy, and Fort Bend County. It has too many absurd hidden fees and overcharges. Their billing policy is not reasonable or not transparent at all. Their monthly bill is the most expensive (at least three times more) I have ever seen in my dozens of years in many states in the United States. The government of Fort Bend County, do you care about it or not? Is there no other choice for the people at Seven Meadows? I wish I do not live here receiving their wate... read more
Business response:
Thank you for your feedback. We do apologize for any confusion surrounding your billing statement. The district in which you live will set all fees customers are charged through the district's rate order. Your district is the governing body that will set policies and guidelines for billing and collections. Please call our contact center at 281-579-4500 for a detailed explanation of your bill and the rate order. We are available Monday through Friday, 8am - 5pm. Thank you, Inframark Customer Service
This company is not worth this one star that is required to leave with this review. I have gone back and forth with this company since 2017 about the sinking trip hazard in the front of my home, that I have recently learned is the cause of seeping water and corrosion form a pipe that had a slow leak that became a larger leak over the years and was leaking and causing all kinds of havoc, unsettling and dips under the ground on the side that inframark is responsible for. The water drowned my yard on several occasions, causing ... read more
Business response:
Thank you for your feedback. We do apologize for the frustration surrounding this issue. We have forwarded this issue on to managers in charge of this type of field work. An Operations Manager will be in contact with you to access the situation and the next steps that need to be taken to resolve the issue. Inframark values you as a customer and we will work to find a solution. Thank you Inframark Customer Service
I was verbally assaulted and threatened by an employee. I went to file a compliant they did nothing but address my concerns on the exterior of my place which they did a bad job on purpose. Have been trying to reach someone to file a complaint for weeks now. Worst customer experience I have ever had.
Business response:
Thank you for your feedback. We apologize for the service you received. Please call our service center at 281-579-4500. Our staff of professional representatives are ready to listen and document the details of your complaint. This information will aide us in our investigation. We are available Monday through Friday, 8am - 5pm. Please take a moment to call us. We appreciate your business and we are ready to resolve this issue. Thank you, Inframark Customer Service
Frequently asked questions about Inframark Community Management Houston
How is Inframark Community Management Houston rated?
Inframark Community Management Houston has a 3.4 star rating with 511 reviews.
When is Inframark Community Management Houston open?
Inframark Community Management Houston is closed now. It will open at 8:00 a.m.