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Inframark Community Management Houston
- Property Management
- Katy, TX
About this business
Location details
2002 W Grand Pkwy N #100, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For over 2 years my water bill was processed on time via my bill payer from my credit union. The last few months I have two times where money is with drawn from my account a week or two before the due date, yet they still charge me a late fee. Upon trying to work it out with them they claim “they have a new process and they are pushing customers to pay via a service where you pay a fee”. In other words, they changed their process. Now, they have every right to do that, however they are violating the law. The problem is my ba... read more
Business response:
Good afternoon Mr. *******, Thank you for allowing us to respond to your concerns about the upgraded billing and payment portal system. Upon review of the account, it appears that the Account Manager authorized the fees to be removed due to the conversion. It appears that your financial institution is printing a check and mailing it on your behalf. Payments are processed the day their received. To ensure timely processing, please ensure that the online bill pay has been updated to reflect the new full of 10639-0000456044 and... read more
This company is extremely terrible. No response to calls or emails. They moved sites for paying the HOA fees with no update to anyone. Could not find anything online. Ended up late on paying the HOA. Never received anything in the mail about it until getting a notice from a law firm asking for triple the amount due. Then the law firm is even harder to get in touch with. I still haven't had anyone help so I can pay what is owed!!!!!
Business response:
Good afternoon Mr. ******, Thank you for your post. We have reviewed your account and do see several communications; however, the email you sent is the different than the email on file with us. Since this communication is about your account, please contact me directly at kelly.dixon@inframark.com. Thank you and we look forward to hearing from you at your convenience. Sincerely, ***** *****, LCAM, CMCA, AMS, PCAM I Vice President of Client Services
When updating their new payment system, Inframark did not give customers adequate notice this is especialy bad for thoise of us on autopay. There should have been more done to perpare customers with suplamental letters with notices.
Business response:
Thank you for taking the time to submit a review regarding your concerns about the updated billing and payment portal system. As your district converted, an email blast, bill message and bill inserts were included to alert customers of the upcoming changes and necessary requirements to establish autopay within in the new portal. We apologize for any inconvenience.
When updating their new payment system, Inframark did not give customers adequate notice of the change so that customers could update automatic payment information before adding on multiple fees. A letter of $20 and a late fee of $7.29.
Business response:
Good morning Ms. ********, Thank you for taking the time to share your feedback. Upon review of the account, it appears those fees were waived as a courtesy. The district did send multiple email blasts, bill messages and bill inserts to provide notification to customers about the upcoming changes to the billing and portal systems. We apologize for any inconvenience.
This has to be one of the most frustrating and infuriating websites I have ever encountered. It is utterly useless, completely unfriendly and impossible to navigate. There option to pay online appears non-existent, which is absolutely unacceptable. I’ve spent over 30 minutes trying to access my account, and I still haven’t been able to do so. And then, when I finally attempt to log in, I’m bombarded with these absurd photo verification steps that are nothing but a nuisance, only to be told my user ID is invalid, even though ... read more
Business response:
Good morning Mr. *******, Thank you for taking the time to provide your experience with our old payment portal. It can be challenging. Upon review of your account, it appears that you're registered on the new payment portal, made a one-time payment and set-up autopay. We apologize for any inconvenience.
Very poor for elderly access. Do not send statements or details of HOA billings. Spent over 10 minutes trying to connect with a human being. Finally, requested detailed statement and was referred to website.
Business response:
Good evening Ms. Hamann, Thank you for taking the time to share your experience. We take assisting our customers seriously and apologize for the inconvenience.
Shut off my water due to me not calling in a same day service when the request was submitted for a Friday, they did not process until Monday and then after payment was fully received they shut off water the following day and said it was because I didn’t call after submitting payment. Email specifically said call before 2:00 PM for same day service this was not same day service as our water was working Monday after payment was submitted, multiple days after the initial request
Business response:
Good morning Mr. ******, Thank you for taking the time to submit a review regarding your new service request. The online application process takes 2-3 business days to complete, which is indicated on our website. (see screenshot from website - Application processing time is 2-3 business days. If you need water service today, please call 281.579.4500 to verify the nearest office location. For same day service, you must apply in person before 2:00pm.) Additionally, a follow-up email was sent indicating a call was required once... read more
They changed our billing information for MUD 106 with no instructions on how to pay our bill online. Supposedly, you can register for the new site, buy you need a "security code" they say can be found on your bill. That's a lie. There is nothing on my bill that says "security code". I've tried calling customer service, but I have waited for them to answer the phone for over 10 minutes twice now. The system automatically hangs up on me after 10 minutes and 32 seconds! I guess my water is just going to be cut off, because now ... read more
Business response:
Mr. Hebert, My apologies. I responded to another review in error under your concern and apologize for the confusion. Unfortunately, it will not allow me to remove it. Your first bill generated on the new billing system will contain the security code. Please contact me directly at 281.902.0955 and I will be able to assist with a payment and the portal.
Inframark property management is the worst company I have ever dealt with, no one ever gets back with you it's hard to get to talk to somebody they all tell you to go to a portal online but you never hear anything back from I have spoken to four people that were supposed to be handling my issue and nothing over 6 months and nothing The property manager is absolutely the worst you could ever have she is rude ,professional she told me it is her job to fit her but in the chair in the office 40 hours a week that she is not respo... read more
Business response:
Good evening ****, Thank you for taking the time to share your experience. We sincerely regret to hear that your interactions with our team have not met your expectations. Please reach out to me directly at kelly.dixon@inframark.com and I will be happy to assist. Have a great evening. Sincerely, ***** *****, LCAM, CMCA, AMS, PCAM I Vice President of Client Services Submitted: 10/14/2025
Frequently asked questions about Inframark Community Management Houston
How is Inframark Community Management Houston rated?
Inframark Community Management Houston has a 3.4 star rating with 511 reviews.
When is Inframark Community Management Houston open?
Inframark Community Management Houston is closed now. It will open tomorrow at 8:00 a.m.