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INOVA Federal Credit Union
- Credit Unions
- Elkhart, IN
About this business
About INOVA Federal Credit Union Established in 1942, INOVA was originally chartered to serve the employees of Miles Laboratories. Today, INOVA serves over 44,000 members and the employees of over 500 companies. We have seven INOVA branch locations in two states, over 5,600 service center locations and nearly 30,000 Free ATMs in our networks nationwide. Through the years, INOVA has listened to the needs of our members, and met those needs with financial services that go beyond that of other financial institutions. Our goal... read more
Location details
358 S Elkhart Ave, Elkhart, IN, 46516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Melisa was great and helped us through the process
Business response:
Robert, Thank you for taking the time to share your positive experience with us. We are delighted to hear that Melisa provided exceptional assistance and guided you through the process smoothly. At INOVA, our dedicated team strives to provide excellent member service. We appreciate your feedback and look forward to serving you in the future!
Overall my experience was good and my loan went quickly. There was just one issue that happened when I was offered to add life insurance to my loan over the phone and was reluctant, but was talked into it. Once received loan paperwork to sign and read the policy on the life insurance I decided I did not want it. Let my lender know immediately. He called me and was upset the I was declining it. I felt his demeanor towards me was unprofessional. But, loan was finished next day. So, I was pleased it was done and not drawn out.
Business response:
Melissa, Thank you for taking the time to provide feedback on your experience with INOVA. We appreciate your positive overall review and are glad to hear that your loan process went smoothly. We strive to provide excellent member service and it is our policy to respect our customers' choices. If you would like to chat with us more about your experience, please feel free to contact us at (574) 294-6553. Thank you once again for your feedback.
She was able to figure out a mistake that I actually made. She was extremely helpful and very very nice.
Business response:
Angela, We are delighted to receive your review and appreciate you taking the time to share your experience with us. It warms our hearts to hear that our CaLyn was able to assist you in resolving a mistake. We pride ourselves on providing exceptional service and it's gratifying to know that you found our staff to be helpful and pleasant during your interaction. Thank you for choosing INOVA!
Very patient waiting while I got documents together and very helpful , I have been a customer before and when I got the paper offer for refinance of the vehicle I had now I took it up immediately, always enjoyed the service of Inova. And carry was excellent to work with she checked in every so often to see how things were coming along and made the whole transition a smooth one
Business response:
Dear Dennie, Thank you so much for taking the time to share your positive experience at INOVA Federal Credit Union. We truly value your continued support as a member. We are delighted to hear that our team was patient and helpful while you gathered your documents, ensuring a smooth and seamless process for you. It's fantastic to know that you have always enjoyed our service, and we appreciate your trust in us when you took up the refinance offer for your vehicle. We will make sure to pass along your kind words to Carry fo... read more
It was a pleasure working with Lily McGuire. She is caring, knowledgeable, kind, patient, sweet as sugar, helpful and a pure delight to work with. Inova is lucky to have her as an employee. She helped me with the entire process start to finish and did so with a smile in her voice. I couldn't be happier with my experience.
Business response:
Dear Gloria, Thank you so much for taking the time to leave such a wonderful review about your experience with Lily. We are thrilled to hear that Lily provided you with top-notch service and that you had a pleasant experience with us from start to finish. Lily is indeed an asset to our team, and we are grateful to have her dedication and expertise in assisting our valued members like yourself. We greatly appreciate your kind words and will be sure to share your feedback with Lily and the rest of our team. If you have any ... read more
Tiffany parcell was great throughout the whole process got us a great deal on the refinance thks a lot
Business response:
Greetings Michael, Thank you for your 5-star review of INOVA! We're thrilled to hear that Tiffany provided you with exceptional service throughout your refinance process. We always strive to offer our Members the best deals, and we're glad that you had a great experience with us. If you have any further questions or need any assistance, feel free to contact us. We appreciate your business and look forward to serving you in the future.
Princess Grospe was absolutely a pleasure to speak with. Great customer service and very friendly! We need more friendly people like Princess!!
Business response:
Brian Alexander, Thank you for taking the time to leave such a positive review for INOVA. We are thrilled to hear that your interaction with Princess Grospe was a pleasurable one, and that she provided you with great service. At INOVA, we strive to provide all our customers with exceptional service, and Princess is a prime example of that dedication. We will make sure to acknowledge her outstanding performance and friendly demeanor. Thank you for your kind words, and we appreciate your feedback. We look forward to servi... read more
Very helpful and answered all my questions
Business response:
Vickie, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that our team at INOVA was able to assist you and answer all your questions. If you ever have any further inquiries, please don't hesitate to reach out to us. We truly appreciate your feedback!
Fast service and low interest rates
Business response:
Dear Roger, Thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our fast service and low interest rates. At INOVA, we strive to provide exceptional service to all our members. Your satisfaction is our top priority, and we're delighted to know that we were able to meet your expectations. Thank you for choosing INOVA.
Frequently asked questions about INOVA Federal Credit Union
How is INOVA Federal Credit Union rated?
INOVA Federal Credit Union has a 5 star rating with 3,277 reviews.
When is INOVA Federal Credit Union open?
INOVA Federal Credit Union is closed now. It will open on Monday at 9:00 a.m.