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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Business response:
Thanks for staying with us. We appreciate your feedback!
Needed a room with a shower ended up with a tub
Business response:
We appreciate you taking the time to provide your feedback, James. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Business response:
Thank you for your review, Jobeth. We apologize that your stay with us was not a pleasant one. Please contact the hotel directly with more details.
Amenities are nice, restaurant, snacks etc. Room was clean, typical wear and tear for hotel carpet. Beds and pillows are not great. In the cold weather room was extremely dry, everyone woke up stuffy and with a sore throat.
Business response:
We appreciate you taking the time to provide your feedback, Mike. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
took 25 mins to get hot water; then hot water did not last long enough to shower much less for the sink to wash your hands!!! didnt get room cleaned sonce we were NOT made aware of the fact that we needed to tell the front desk b4 7AM that we would want that done since we stayed 2 days! Will b a long time b4 we return!!!😩
Business response:
Thank you for your review. We will take your feedback into consideration to improve our guest experience.
Horrible customer service, please hire enthusiastic people and willing want to work.. Or just replace them with automated check in and check out kiosk.
Business response:
Thank you for your feedback.
When I called in before even leaving home to make sure I had the things I needed. I calle and was assure that they would be able to accommodate me when I called into front desk one supervisor was intolerant to my requests and just rudely hung up on me. Then when I called back some other employee refused to let me talk to a manager and chastised me several times over me checking in too late too receive the things I asked for. All I want is a fan for circulation and when I was at front desk I saw a fan there and they claimed t... read more
Business response:
Lloyd, thank you for your feedback. I would first like to apologize for your experience. Your concerns will be addressed with the hotel agent who assisted you at check in. If available, should you provide the name of the other agents, their customer service could be addressed as well. We hope you give us another chance in the future. For future reference, we do not have box fans available for guest use. We do have ceiling fans in the Deluxe Tower hotel, should you wish to upgrade. Thank you again.
You're bed is terrible i didn't get any sleep last night and your Toilet is like sitting on the floor. That is terrible.
Business response:
We are sorry to hear about your poor experience, Don. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Find another place Bad - they didn’t have the room we reserved. Put us in a room that had less beds than we needed and said they didn’t have extra pillows. WiFi was bad. Water pressure terrible. Bed was basically on the floor and too soft. Just a bad all around experience.
Business response:
We appreciate you taking the time to provide your feedback, Patrick. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 4 star rating with 7,889 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is closed now. It will open tomorrow at 8:00 a.m.