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iTrustCapital
- Finance
- Irvine, CA
About this business
iTrustCapital, named the best Crypto IRA Platform in America*, helping investors access Crypto, Gold and Silver Assets within their Roth, SEP and Traditional retirement accounts. Securing more than $2 Billion Dollars for tens of thousands of clients, iTrustCapital is revolutionizing the retirement account industry.
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just sign up a week ago I just sign up a week ago, and a couple mistakes was made on my transfer form, which stopped my process a little. I got in touch with an iTrustCapital Team Member by the name of Trent. He was very involved and communicated with me through text and calls to make sure everything is good with updates and reaching out to let me know if anything he could do to help he's just a text or call away. He is A1 and showed Great Customer Service, Patient, Nice, and Communication. Every company needs a person lik... read more
Business response:
Thank you, Mr. Taylor! We're so glad you had a positive experience with Trent. Please reach out to us if you have any additional questions or concerns.
Organized Organized, professional, friendly and yet businesslikelike.
Business response:
Thank you, Joseph! We appreciate your positive feedback.
Received excellent service received. Received excellent service in getting my account set up from Mustafa and Grant. They were very patient and provided a very positive experience. I am very impressed with my overall customer support experience and will definitely recommend this company to others.
Business response:
Thank you, Bob! Our team goes above and beyond, especially Mustafa and Grant. Please reach out if you have any additional questions or concerns.
Jimmy at iTrustCapital helped me with a… Jimmy at iTrustCapital helped me with a transaction recently. Thanks to Jimmy, the transaction was seamless. I would describe his manner as friendly and professional. iTrust protocols are dependable and Jimmy is exceptionally helpful. Good business, good people.
Business response:
Thank you, Sydney! Please contact us if you have any additional questions or concerns.
Great company Itrust has excellent customer service and I want to thank Jimmy and Carol for their help and support. I have been with this company a couple years and they are awesome.
Business response:
Thank you, Todd! We are thrilled to learn that you had a positive experience with us. Please reach out if you have any additional questions or concerns.
Jimmy was very pleasant and helpful Jimmy was very pleasant and helpful. He made the process very simple.
Business response:
That's what we strive for. Thank you, Jen!
My experience with iTrustCapital has… My experience with iTrustCapital has been amazing. I scheduled a verification call to confirm a withdrawal and was very pleased with the way it went. Jimmy called exactly when he was supposed to and the call took only about 5 minutes. I received a follow up call from Jimmy later in the day to inform me that a wire transfer was needed instead of the direct deposit we had set up. He wanted to make sure this was ok with me. End result is that when I decide it's time for another withdrawal I... read more
Business response:
We're happy to hear about your great experience with Jimmy! Thank you for choosing us, jackm!
Wanted to change the email address on… Wanted to change the email address on my account. Only on-line option I found was to open a support ticket, which I did. I got an automated email back with a link to schedule a verification call, which I did. At the scheduled time I waited at the phone for 30 mins. No call. I then called the support number and waited. When I finally got through to a person I was told they don't use the scheduling! The guy told me he'd email me a docusign link for the change. I have still not received th... read more
Business response:
Hi Finn, We truly apologize for the missteps here. We inadvertently misspelled one letter in your email on the DocuSign, which is why you haven't received it. We made the fix and it should be in your email inbox now. We also called you and left a voicemail.
Issue resolved 😊 What made my experience great was the resolution of my Flare distribution issue. Daniel remained in constant communication with me and through constant effort and due diligence Daniel produced a satisfactory outcome for me.
Business response:
Thank you for sharing your positive experience with Daniel. Please contact us if you have any additional questions or concerns.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.9 star rating with 7,598 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 8:00 a.m.