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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Outstanding Support and Experiece Opening My Account First of all, when I reached out to iTrust Capital, I was impressed with the excellent availability and responsiveness of their entire team. I was looking into moving funds from my Traditional IRA to their Cryptocurrency IRA offering, and the entire experience with iTrust Capital was exceptional. During the process, I faced several challenges in completing the transaction with my former custodian. In particular, Pooya Ferasati was a tremendous help in navigating these hurd... read more
Business response:
Thank you, Ron! Your feedback is invaluable to us as we continually work to improve our services. Please reach out if you have any other questions, our team is here to help!
In Kind RMD At iTrust Capital I appreciate that you can move crypto in-kind to another wallet when making your Required Minimum Distribution, thus, saving the selling fees. Josh helped me with the verification process. He was professional, and knowledgeable. He even expedited the transaction and I received my funds within a couple of hours, instead of 2 days....very nice!
Business response:
Thank you, customer! We're thrilled you had such a positive experience with us!
Stacy was very professional on the zoom… Stacy was very professional on the zoom call, helping a baby boomer negotiate to a zoom call. Never zoomed before. Her replies to my emails were prompt and full of useful information. My hat off to iTrustCapital. I would like to stay with iTrustCapital but I decided that my future would best be served by keeping possession of my crypto. The adage, "Not your keys, not your crypto." is pretty applicable to my life at the moment.
Business response:
Thank you, Phil! We appreciate you taking the time to share your positive experience with us.
Chad Poulos, Stellar Customer Service Customer Service Rep Chad Poulos provided the customer service that I grew up with decades ago, and that is so rare today. He spoke clearly and was friendly and professional. He took a little time to share his personality, and made me feel important as a customer. He resolved my issue. He apologized for the very long wait on hold, but explained that since cryptocurrency had become so popular, and it is the beginning of the year, and we're about to have a crypto-friendly president, many p... read more
Business response:
Thank you, Lisa! We appreciate your kind words and your recommendation.
Only one form of Multifactor Authentication (causing access issues) & Email/chat support doesn't work After losing my phone to water damage, I was unable to access my account from my computer because it required multifactor authentication from my cellphone (which no longer worked). I immediately emailed their email support (couldn't call their support line because my phone was not usable and there were no chats available on their website) but got an undeliverable response in my email. This was beyond frustration. Once I got ... read more
Business response:
Hi Alice, Thanks for your feedback. We do offer text message 2FA, it's one of two 2FA methods offered. Please feel free to reach back out to us and we can reset your 2FA. Monthly statements and "My Average Cost" features are available in your dashboard. You can also generate a current value statement whenever you'd like to. As for the support email bouncing, this is not feedback that we've heard from other users. Please make sure you didn't have a typo, and we'd also suggest submitting a ticket directly via our support page ... read more
Exceeded my expectations... I recently had the pleasure of working with Nadia and Jeff at iTrustCapital, and I couldn't be more impressed with their service. From the very beginning, they were incredibly prompt and professional. Their expertise and dedication to their clients truly set them apart. I highly recommend iTrustCapital for anyone looking for Crypto IRA's. Thank you, Nadia and Jeff, for your outstanding support! Thanks, Mark
Business response:
Thank you, Mark! We are so happy to hear about your positive experience with Nadia and Jeff.
Life Savers! iTrustCaptial… ITrustCaptial has a wonderful platform with a awesome means to invest securely. The crypto selection, custody and pricing is all above board and competitive. When it comes time to take profits in the bull cycle, the gold and silver options are ideal! Above all the team! The iTrustCaptial team is awesome! They go above and beyond! Grace and Brandon assisted in an emergency when another bank would have just let me suffer in the cue! Dispersement process was simple, straight forward, fast and secure!... read more
Business response:
Thank you for your kind words and for sharing your positive experience.
Moving Assets between IRAs The process of moving my crypto from a Traditional IRA to a Roth IRA was simple and efficient. All accomplished in a few hours. I was absolutely astonished at how easy it was.
Business response:
Thank you, Gary! We're thrilled to hear about your positive experience!
Ben knew exactly what to do with… Ben knew exactly what to do with assistance via two funding questions (transfer and wire), for my traditional and Roth IRAs. I was pleasantly surprised with the level of service… unlike any other crypto based platform. Thank you.
Business response:
Thank you! We're thrilled to hear about your positive experience with Ben.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,255 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 7:00 a.m.