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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A Few Bumps Getting Started, Then Smooth Sailing Had a minor issue during application, 3 requests for support, all unanswered for days. Slow funding of account after bank withdrawal (6 days). Had me nervous. Once able to get down to business, site is easy to use and very clear info.
Business response:
Thank you for choosing us, Brian! Enjoy!
Five Star Experience! Easy to use, plenty of options and great customer service!
Business response:
That's what we strive for! Thank you!
Finally found what I’m looking for Finally found what I’m looking for. Thank you!
Business response:
It's wonderful that you found us! Thank you for choosing us, Chandra!
5 stars! New to iTrust but so far it's been a phenomenal experience. Very intuitive and easy to use. And very responsive to my questions. In summary, 5/5 stars with no hesitation.
Business response:
Thank you for choosing us, Joseph! Enjoy!
Creation of IRA; communication Application for and creation of my IRA was relatively simple, website is mostly friendly to navigate. When I had a question and used the communication portal to ask it, I never got a response. Balancing the positives of easy creation and relatively easy use, with unresponsiveness to a simple question, I get a score of 2.5 out of 5 which I've rounded to 3.
Business response:
Hi David, Thanks for your feedback. You did in fact reach out last Wednesday, and we are remiss that we did not respond. Please feel free to reply to the email/voicemail we left you and we are happy to get you a clean line of communication.
Great customer service The customer service I received from Trent was great. I had a very difficult time rolling over funds from my old account, but he was very responsive whenever I sent him emails and made sure to call me back to have an actual conversation. He eventually helped me figure out how to finish my transfer and was very patient and personable throughout the whole ordeal. So far so good using ITrustCapital.
Business response:
Thanks for sharing your awesome experience with Trent! Enjoy!
Excellent Customer Service!! Low fees and great customer service would be the 2 main reasons for me choosing iTrustCapital. Matthew helped me throughout the onboarding process and was in constant touch to make it smooth and easy.
Business response:
Our CX team takes a lot of pride in their work, especially Matthew. Thank you for the five-star review!
The process to move funds from another… The process to move funds from another IRA was easy to understand and do.
Business response:
Thank you for choosing us, Jimmie! Enjoy!
Great Customer Service In my efforts to establish an IRA account with iTrust Capital, I ran in to head winds with my previous IRA account custodian. iTrust Capital made it convenient to schedule a call for the following day. Customer Service Representative Israel De Leon sent an email to me quickly verifying the call date and time and provided helpful educational links to review prior to the call. Mr. De Leon called precisely on time and was very helpful in resolving my account transfer issue from the iTrust Capital side. As... read more
Business response:
Our CX team takes a lot of pride in their work, especially Israel. He goes above and beyond! Thank you, Russ!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,276 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 7:00 a.m.