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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything works well except I would… Everything works well except I would like to be able to transfer my Bitcoin to a private wallet for security purposes.
Business response:
Thank you, Thomas! Regarding your comment, IRA assets must be held in qualified custody under the umbrella of a Trust.
App very unstable App very unstable, basically unusable. Using mobile, website keeps redirecting me to app which keeps crashing and restarting.
Business response:
Hi Robert, We are sorry you are having this experience. We do not have other clients reporting these issues right now. Can you please email techsupport@itrustcapital.com with some further details? We are more than happy to assist.
Do yourself a favor and go with ITrust!!! Look, I was a BitcoinIRA victim... They are theives with their 12% purchase fees!!! I trust is great for folks wanting real security and fair transaction pricing. I signed up. EVERYTHING THEY SAID THEY DID!!! recently I did a purchase and their fee of 1% was realized. I am telling EVERYONE what a great platform this is!!! When you are used to expecting excuses and BS it is refreshing to see this company doing what they advertise they will do. Their support is also EXCELLENT!!! EVERYT... read more
Business response:
Wow, Frank, thank you! We're glad to hear that you switched over to us, as we have the lowest and most transparent costs in the industry by far. Please reach out to us if you have any questions or concerns. Enjoy!
Amazing customer service Amazing customer service. They are very knowledgeable on crypto , only 1% transactions fees are the lowest. Thanks grant for the information I needed to fully understand how things work at itrust. 👍👍
Business response:
Our team goes above and beyond, especially Grant! Thank you!
My Account balance went to Zero Today when I got in my account, the balance showed zero for a long time and that really freaked me out. After a long while my correct balance appeared. Also something that was very strange was the word "None" was added to my account name. I don't know what this is about. This makes me feel insecure about putting my assets with ItrustCapital. Also you can't just pick up the phone to talk to people when things like that happen. You still got to send an email to customer service and hoping that s... read more
Business response:
Hi Dolt, We are sorry you had this experience. What you are describing are front facing issues impacting your account. All funds are held in secure storage and are safe. The amount shown on your dashboard is merely a placeholder representing what you own with us. We will respond to your support ticket today with further information.
Discrimination Against Green Card Holder My wife, who lives with me here in the United States, tried to create an account with Itrustcapital. They refused to let her create an account; they are discriminating against her simply because she is a green card holder. They treated her horribly. She provided all required documentation, including proof of residence; but Itrustcapital refuses to even have a conversation with her, they just said "we can't help you." We're married, she lives here with me in the United States, she has ... read more
Business response:
Hi Tim, We hope to offer our product to potential customers who have TINs in the future, but we are currently unable to do so given onboarding limitations imposed on us by our vendors. Thank you for considering our platform.
There should be more choices in crypto… There should be more choices in crypto to invest on.
Business response:
Hi Miguel, We are working to add more assets to the platform, and appreciate your patience.
No possibility to self-custody No possibility to self-custody. After seeing what happened in Canada, I don't want to have my crypto vulnerable to the whims of a government that decides that they are going to seize it just because they have a different point of view. It happened to our family once before when we left a communist country. enough said...
Business response:
Hi Eduard, Thanks for the feedback. IRA assets must be held in qualified custody under the umbrella of a Trust.
No investment options Options should be made available to stake and earn on DeFi projects.
Business response:
Thank you for your review. Stay tuned for our updated features on the platform!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,323 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.