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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My account went down after placing 3… My account went down after placing 3 trades (buys) and now shows zero balance (100% of my funds are missing), zero assets, and the support form crashed 3 times while I was trying to report it. So far, this company is severely breaking my trust and it seems neither safe nor stable. Wildly unprofessional for a company that markets itself as the leading crypto IRA provider, and offering 24/7 trading ability. Literally thousands of dollars completely missing right now. Very upsetting.
Business response:
Hi LK, Please reach out to techsupport@itrustcapital.com regarding the trade issue and someone will respond with feedback.
iTrust Capital - highly recommended for Crypto IRA investments - and, great individual customer service! iTrust Capital is way ahead of their competitors, in terms of offering a very solid crypto IRA offering, at reasonable fees. While they do seem to be experiencing some growing pains, given the obvious growth in the number of the new clients, which delayed the process for me at times, I did receive stellar personal service whenever I needed it. Nicholas Pielli has been phenomenal in his responsiveness, his knowledge and fa... read more
Business response:
Thank you, Steve! We appreciate your five-star review and mentioning Nicholas. He goes above and beyond!
It’s a Good Start The IRA’s lack many of the offerings, and reporting and analysis resources that virtually all crypto exchanges provide. I am pleased with the customer service but they need to keep upgrading and adding value for the customers.
Business response:
Thank you for choosing us, Charles!
Need more options for crypto. Need more options for crypto.
Business response:
Thanks, Ryan! We added 20+ digital assets last year, and we'll continue to add tokens this year.
Great service but not much to pick out… Great service but not much to pick out of for Crypto IRA coins. Would like to see the top 50 or 30 in there.
Business response:
Hi Tony, Thanks for your feedback. We added 20+ digital assets last year, and we'll continue to aggressively add tokens this year. We appreciate you being a part of this community.
All good except for transfer times. Pretty easy setup which is nice and no fees should be the standard but the time it takes to get funds into platform is pretty bad. Most accounts I have credit the transfer same day (etrade, crypto.com, voyager, etc etc all allow use of funds upon transfer).
Business response:
Hi Eric, Thanks for being a part of this community. We implemented a 1-2 business day ACH funding feature just last week, and we will continue to upgrade the platform and improve the client experience.
This product is fantastic giving an… This product is fantastic giving an opportunity to put crypto and gold into our IRA which gives us the diversity we were looking for. Other than an initial delay do to a setup glitch everything went smooth once we were contacted by support. Thankfully, we were able to get in before this most recent crypto rally.
Business response:
We appreciate the positive review, Jeff! Thank you for choosing us!
Communication with iTrust is lacking Communication with iTrust is lacking. They need to provide more clarity on requirements for rollovers, ex. your funds need to be in cash in order to rollover and the customer is responsible for doing this. They don't have customer service to speak with regarding questions on rollovers, communication is via email which takes too long. It's taken over a month and my rollover isn't complete. It could've been figured out in a day with a 5 minute phone call. If I knew my experience was going t... read more
Business response:
Hi Jesse, Thank you for your feedback. We will make every effort to ensure our process is as clear as possible moving forward, and are sorry your experience has felt this way. Our team has been very responsive to your inquiries, and we are also available for same day phone calls right now, which many of our clients in your same situation have taken advantage of. Our transfer form specifies that funds need to be liquidated before being transferred over.
Great IRA Crypto Service Great IRA Crypto Service! Shawn Noad has been a great help and very available via email to answer all my onboarding related questions. Looking forward to staking!
Business response:
We appreciate your five star review! Thank you, George!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,349 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 7:00 a.m.