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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall service is very good Overall service is very good, website easy to use. Only one thing that I really like to have is to be able to track the performance of the crypto as overall and individually. Basically right now, I don't know if I gain or lose after I invest the crypto cus nowhere to track it. Hope you can learn from Fidelity or Schwab to make the performance info & chart ready, thanks!!
Business response:
Thank you, Frank! We appreciate your review and stay tuned for our updated features to the platform.
Nice and recommended crypto IRA. I like the low fee operation platform. Nice selection of "blue chip" cryptos. Trading fees competitive and can still add up but, not an issue for hodlers. Website and set-up is nice and easy to use. Takes a awhile to get everything set up even with cash funding the first time. As with any new cost saving platform, if you need to talk with a human, be prepared to wait a few days. Overall very satisfied vs the competition.
Business response:
Thank you, Maynard!
Best HODLing for retirement Form the start, I had a very positive experience with iTrustCapital. They had prompt responses to my questions, even at odd hours, with understandable information, I could not say the same for my legacy IRA custodian when trying to roll over my account. Also of importance, the iTrust website user interface is simple, clean and logical in layout, in contrast my legacy custodians website was not and it was several layers deep if I wanted to adjust any allocations. The real value though is iTrust has... read more
Business response:
Thank you for choosing us, John! Your kind words mean a lot to us. Have fun on the platform!
Struggling to get customer support It is interesting seeing iTrustCapital responding to reviews earlier today when they still have not responded to customer's emails from last week. Perhaps this is the best way to get the attention of their customer service team?
Business response:
Hi, We are unable to decipher if this is a genuine review. Please email clientrelations@itrustcapital.com if this is a real ongoing issue and we can assist.
I like the way that iTrust lets me… I like the way that iTrust lets me invest in crypto and I am looking forward to when I can earn from my crypto investments on your site.
Business response:
Thank you, Matt! Enjoy!
Be aware Be aware, the company has done away with there monthly fee, good right? But...... You can only place market orders and the spread is terrible! Traded BTC & was $80 to $200 above the price you could buy it on other exchanges (plus your 1% fee). It looks like they are making up the monthly fee they were charging with fees (spreads) elsewhere. The old bait and switch. The site has gone down (not able to make a trade a couple times) at the worst time. Also, there offer of $100 in BTC is suspect. When I have inquired abo... read more
Business response:
Hi Jerry, This review is misleading and creates the wrong impression about how our platform works. Our spreads are amongst of the tightest in the crypto industry and the trade fee is 1%, not the 2% that you mentioned. We block people on Twitter who are inappropriate and don't know how to use the forum in a productive way.
Easy account setup Customer service was good, setting up account was straight forward and easy. Would like to see more crypto options.
Business response:
As we continue to grow, we plan to add more crypto options to our platform. Thank you, Rob!
Awesome low fees . . . for a crypto IRA Crypto and crypto IRA platforms generally suck compared to the main stock platforms; they are way more expensive for way less functionality and services. We suck it up because of the massive potential. Compared only to crypto IRAs, iTrustCapital appears to offer the best bang for the lowest amount of bucks -- which is still an outrageous amount of bucks. I keep checking for a better alternative, but never find one. Pros include the lowest fees, great and always improving coin selection... read more
Business response:
Thank you for choosing us, Berlin! You made the right choice!
The process to transfer and set up the… The process to transfer and set up the account was easy. The dashboard is much easier than lots of other crypto sites I have used.
Business response:
Thank you for choosing us, Darryl!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,316 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.