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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I LOVE the idea of buying crypto… I LOVE the idea of buying crypto through an IRA, so after I saw the commercial, I jumped at starting one. Right out of the box, a critical form automatically filled in the wrong phone number. There were only two choices, Docu-sign it to accept it, or reject it. The only obvious way to communicate with them was to make an appointment a week later. Errors in documents that are not easily corrected and bad communication methods made this a terrible customer experience for me. I only stated the ... read more
Business response:
Hi Harry, When clients make errors on their paperwork, we do our best to be responsive and make corrections ASAP. In your case, it appears you completed your application on 12/31, when our office was closed. We had a scheduled call with you today, and we were more than happy to help you, but unfortunately, you were rude to a member of our team. We wish you the best of luck.
Account creation quite simple Account creation quite simple, transfer from a competitor way way way to slow
Business response:
Hi Richard, We try to make it as straightforward as possible to transfer funds from legacy institutions, but it's important our clients read and follow the instructions we provide. We've processed hundreds of incoming transfers from your current institution. In your case, it seems like we provided everything needed to proceed in a timely manner. Please let us know if you'd like for us to facilitate a transfer to another IRA provider.
Every interaction showed excellence … Every interaction showed excellence in management at iTrustCapital. Website info, process of setup, responsiveness to my rush during a very busy time for them, organization, mission-focus, yet friendliness of the rep in my one needed call; ease of buying crypto; perfect selection of cryptos for a Roth (or any low-turnover account aimed at the long haul), yet a good spread of low-cap coins if I want to slot a few in--all went swimmingly. I highly recommend them.
Business response:
Glad to hear about your awesome experience with us, Robinson! Thank you!
What I learned 2 days after… What I learned 2 days after establishing the account. The costs at 1% per trade seem excessive but not sure if there are any gas costs included. The available tokens to trade are very limited. This is not coinbase. Plus you cannot make limit orders which means you probably pay the highest market price. Customer service is unresponsive to email requests. You need to make a phone appointment?!! I think they are overwhelmed and one has to wonder why. The platform is decent and simple but I am waitin... read more
Business response:
Hi Chris, We are unsure of the motivations behind this review as it seems your account was funded and you've been executing trades. There are also several inaccuracies with this review, as gas fees do not impact trading on a platform like ours. We are certainly not Coinbase, we only use Coinbase Custody for Institutional Storage. Our 1% trade fee is the most competitive in the Crypto IRA industry. We'll be adding stop orders as a feature early in 2022. It is true that we've experienced a wave of new clients to our community ... read more
Self directed IRA Easy and quick to open an account when I signed up online. They offer many exclusive perks that others don't such as zero account maintenance fee and only 1% trading fee (fair to me). Their platform for trading is easy to use and never has issues. I wish there would be a limit order feature so we can get a better price on coins we like. Good amount of my favorite coins. Customer services on point, they always reply back to any concerns in very short time. Highly recommend iTrust Capital for crypto trading I... read more
Business response:
We appreciate the positive review, Vio! Thank you!
They never attempted transfer money… They never attempted to transfer money out of my old IRA to fund my account. Initially they sent me a transfer form with a highlighted area that needed to be filled out and sent back which I did immediately. Then I would receive emails saying I had to fill out additional areas which were not highlighted. Which was ok, let’s get it right, but they continued to do this several more times. Yes.. 4 times!! One correction in particular got deleted on their end and kicked back to me claiming I ... read more
Business response:
Hi Marco, We process and onboard thousands of clients every month. We've had some recent changes to our system and website, but the overwhelming majority of our clients have a smooth experience without any issues. We are sorry this isn't the case for you, but without more information about your situation, it's hard to comment further. We also don't correct client documents in the manner you described. Please email us at clientrelations@itrustcapital.com so we can close your account.
My Deposit Was Delayed Without Sufficient Explanation I confirmed my deposit was delivered, and also acknowledged by iTrustCapital's bank which is Vectra bank. This occurred on Dec 10th 2021. Yet they did not release this deposit until Dec 17th very late in the day. Vectra Bank Acknowledge Receipt ID: 2112100834 on Dec 10th, 2021 All the while they never gave me a reason for this delay, just saying they are having issues. They would try and expedite it. I made it clear that I would report it and pursue legal actions to have ... read more
Business response:
Hi Walter, We are sorry your KYC took longer than most, but we have risk management procedures that we must abide by. We are happy that you've been trading in your account this week and look forward to you being a part of our community. Please let us know if you'd like for us to facilitate a move to another IRA provider.
can’t put in buy orders. Absurd! can’t put in buy orders. Absurd. So I will have to wake up in the middle of the night to catch a favorable moments in the market.
Business response:
Hi Cindy, Thanks for the feedback. We see that you've been enjoying the trading experience on our platform. We will have stop orders implemented early next year. We appreciate your patience and being a part of this community. We are also happy to facilitate your transfer to another provider if you wish.
So easy iTrust Capital makes setting up and rolling over an IRA so easy. Once it’s up buying crypto and precious metals is a breeze. It feels so good to now have the ability to establish a secure retirement account and have peace of mind that I’m not relying just on the US dollar. Diversification, better yet tax free diversification is the way to go!
Business response:
We're so glad to have you as a client, Damien! Thank you so much for the positive review. Enjoy!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,316 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.