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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Odd password changes Odd password changes. With Facebook and Yahoo. I need to know my crypto is secure.
Business response:
Thank you for the positive review! We are not sure what you are referring to in regards to the password issue. Please email techsupport@itrustcapital.com, and we'll be happy to help.
To be honest To be honest, I didn't expect much from them just because I wasn't really sure about the whole IRA with crypto currency. However, after speaking with Shawn, I changed my mind and signed up right away. Shawn was very helpful from the start, provide me with links and everything thus making the process more easy.
Business response:
Welcome, James! You're right, Shawn is very helpful to clients. Please reach out to us if you have any additional questions and concerns. Thank you, and have fun!
Customer service is fast and… Customer service is fast and professional. They get your IRA funds transferred over quickly and easily. Just fill out a single form and you’re funds will be ready to purchase Crypto in 5 days or so. Fees are transparent and easy to understand.
Business response:
Thank you, Christopher! We strive to provide the best client experience. Have fun on the platform!
iTrust rocks, so far Transfers work as well even in the TradFi space. iTrust rocks so far, per this noob, to iTrust not a noob to crypto, that is ....
Business response:
We love noobs! Thanks, Scott!
iTrust made it so easy to roll over my… iTrust made it so easy to roll over my IRA and purchase crypto. Their staff was knowledgeable and easy to reach when I had questions prior to signing up.
Business response:
Thanks, Stacy! We're glad to help. Please reach out to us for any additional questions and concerns.
Room for improvement Room for improvement, but still good and I will recommend it. Pros: 1. Fees are very reasonable. Bitcoin IRA was a non-starter. 2. Terrific interface. Everything on one page is nice! 3. Support was good. Cons: 1. Process for transferring my IRA went less smoothly than it could have. 2. Security kicks me out pretty frequently and I have to re-login. It's not only after time outs. 3. Could use more coin selection. 4. No limit buys. 5. No staking. EDIT: JP Morgan was entirely helpful and professional and th... read more
Business response:
Thanks, Lance! We appreciate your feedback. We take pride in making the transfer process as smooth as possible, but the legacy financial system can sometimes cause friction, like how many custodians will only send checks! We are looking forward to making announcements around staking, lending, and additional token listings later this quarter!
Pretty good but..... The basic trading fees and cryptos available can't be beat. Easy to trade and their customer services is super fast turn around responses even if you can't actually call them on the fly. Now the areas of improvement: 1) You have to send a check or pay for a bankwire which is a pain if you are trying to make regular contributions through something like and ACH. 2) If you track the spreads on Coinbase compared to filled prices on iTrust there is certainly a spread on the trade on top of the spread that if ... read more
Business response:
Thanks, NB! We always like honest feedback, and we appreciate your patience. We hope to have an ACH/Direct deposit option later this quarter to make the user experience more streamlined. We also hope to have stop orders in place by next quarter. In regards to spreads and trade delays, please contact our tech support team and they will be more than happy to take a look at your trade execution.
I'm newer to iTrustCapital I'm newer to iTrustCapital, but so far it has been an amazing experience. After getting my funding set, crypto purchases were easy, 1% rates are fair, and tracking my purchase prices are simple. I'm looking forward to a long investment future with iTrustCapital.
Business response:
Thanks, Bruce! Congrats on opening your new account with us! You made the right choice.
Smooth on boarding Smooth on boarding. Quality FAQs and education. Good templates and process for transfers. Interactions through brief appointments effective and accomplished goals. Transfer happened faster than I thought and results are already up with tremendous potential in silver gold and leading cryptos. Continuing to move more funds in. Less reliant on banks.
Business response:
We're happy to hear that your experience with us was a good one. Thank you!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,302 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.