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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Love itrust and what they offer Love itrust and what they offer with crypto and metals investing. Romeo was very helpful in guiding me through a duatrubution process.
Business response:
Thank you! We’re so glad to hear you’re enjoying our crypto and metals investing options, and that Romeo was able to guide you.
Best customer support ever! First time IiTrust Capital customer that was so pleased with guidance and support from Chris Lee. With move from closing out annuities, moving to IRA and investment company, then three crypto exchanges customer support turned out to be extremely important to me. After poor performance with an independent financial advisor and wanting to self direct my future investments, I was so disappointed with each of these other companies mostly with lack of customer support. With the help of Chris Lee, I eas... read more
Business response:
Thank you, Roger! We’re so glad Chris was able to make your IRA transfers and conversions smooth and easy. Feel free to reach out to us with any additional questions.
5 start to itrustcapital's exceptional supoort To mitigate unsustainable costs associated with a competitor's platform, I have initiated the transfer of my cryptocurrency assets to iTrustCapital. I have been consistently impressed with iTrustCapital's responsive and high-quality customer support, particularly the email and phone support channels. I would like to commend Romeo for their exceptional assistance!
Business response:
Thank you, Dyle! We’re so glad Romeo and our team have provided responsive assistance to make your transfer experience smooth. Feel free to reach out to us with additional questions.
iTrustCapital offers excellent protection for your crypto in their Premium Custody Accountassets. My service with iTrustCapital has been good and I like my Premium Custody Account. However, the wait time to send crypto into my PCA is excessively long and unpleasant. When I log into my account and select deposit, I fill out the form and send it in. It then takes 3 to 5 days for iTrustCapital to reply to my email and tell me it is ok to send them my crypto deposit. ITrustCapital needs to make it so anyone can send in crypto to... read more
Business response:
Hi Brian, Thanks for the feedback. PCA Crypto Deposit requests are usually replied to either the same business day or the business day after. We're putting the finishing touches on our new automation for PCA Crypto Deposits that will allow clients to submit these deposits themselves instead of doing it manually with our team. It may be live in the next few weeks. We can't thank you enough for your patience and commitment to the platform.
Customer support was great. Francisco Mondragon was very patient in helping me set up our Roth IRA accounts. Love that they offer IRA crypto investing! Top notch customer service.
Business response:
Thank you, Lisa! We’re so glad Francisco provided patient support in setting up your Roth IRA accounts.
I spoke with Jimbo regarding my Crypto Acct I spoke with Jimbo regarding my crypto account and he was very helpful with all my questions regarding my account and all associated transfers. Thank you!! G.P.
Business response:
Thank you, Gio! We’re glad Jimbo was able to answer your questions and provide helpful guidance on your account.
Romeo assisted with answering a lot of… Romeo assisted with answering a lot of questions as I am new to the crypto space. He is very knowledgeable and was incredibly helpful.
Business response:
Thank you, Michelle! We’re so glad Romeo was able to answer your questions and provide helpful guidance as you get started in the crypto space.
Peace of mind knowing my Crypto IRA account is insured against hackers! I trust has been easy to work with and upfront with any questions that I’ve asked regarding protection of my finances against being hacked and regarding fees for both buying and selling. Jonathan has kept me up-to-date on new offerings such as the ability to stake Solana within my IRA, and the new non-IRA account option that they are offering also for cryptocurrency. Bobby was very helpful in answering all my questions on my last inquiry regarding the ne... read more
Business response:
Thank you, Jan! We’re glad Jonathan has kept you informed on new offerings and that Bobby was able to answer your questions clearly. Feel free to reach out with any additional questions.
I recently had a outstanding experience… I recently had a outstanding experience with Romeo from ITrustCapital. As a complete novice in the crypto world, I was unsure about the aspects of having a crypto IRA. Romeo was very helpful in answering my questions with clarity so I fully understood. He even answered questions that I should have been asking but wasn't knowable enough to ask. I am now proceeding with much more confidence and knowledge than I had before our conversation. Thank you Romeo
Business response:
Thank you, Jack! We’re so glad Romeo was able to answer your questions with clarity and help build your confidence as you get started with a crypto IRA.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 16,821 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.