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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great service from Alyssa Ebner Great service from Alyssa Ebner, she frequently helps me out and always is prompt, courteous and gets the job I need done. Itrust has been great to have to hold my crypto in an IRA! Thanks ITRUST.
Business response:
Thank you, Carmen! We’re so glad Alyssa provides prompt support. It is good to know you’ve had a great experience with us.
I recently complained about an ACH… I recently complained about an ACH transfer issue I was having with iTrustCapital. The problem has been discovered to lie with my bank and NOT with iTrustCapital. ITrustCapital is not to blame for the problem and I sincerely apologize for the unfounded review. ITrustCapital is a reputable and ultra professional organization deserving of only the highest praise for integrity and security. Without reservation, I recommend iTrustCapital to anyone seeking maximum security and utility for their... read more
Business response:
Thank you for your thoughtful update and kind words. We’re truly grateful for your trust and understanding, and we’re glad everything was resolved. It means a lot to know you feel confident in our team and the security we provide.
Funding my Premium Custody Account Ayrton talked me through the process of getting my crypto off cold storage and the funding of my Premium Custody Account. Aryton was extremely helpful and knowledgeable. I have had nothing but positive experiences with ITrustCapital.
Business response:
Thank you, Jeremy! We’re so glad Ayrton provided knowledgeable, helpful guidance in funding your PCA.
I Trust Capital Best in class platform for crypto custody Best choice for crypto IRA and premium custody accounts around. Customer service is top notch and Josh is the man when helping out with any questions or concerns. Heartily recommend this platform
Business response:
Thank you, Arien! We’re so pleased you consider us to be the best choice for crypto IRAs and custody accounts. We appreciate your recommendation.
Ayrton was FANTASTIC!! Ayrton was FANTASTIC!!! Extremely knowledgeable & helpful! Made transferring my crypto to Itrustcapital easy & seamless. Thank you Ayrton
Business response:
Thank you, Tanya! We’re so glad Ayrton made your transfer easy and seamless. Feel free to reach out to us with any additional questions.
Needed help verifying that I was taking… Needed help verifying that I was taking the proper steps to send crypto to my PCA account and Alex was extremely patient and helpful.
Business response:
Thank you, George! We’re so glad Alex provided helpful guidance to ensure your transfer went smoothly. Feel free to reach out to us with any additional questions.
I just deposited some crypto into a… I just deposited some crypto into a Premium Custody Account and a gentleman named Ayrton helped me . The customer service was incredible 😊 . I would give Ayrton 10 stars ⭐️ unfortunately It only goes up to 5 stars ⭐️ . Ayrton was extremely helpful , polite and very patient . THANK YOU
Business response:
Thank you, Shawn! We truly appreciate your kind words and your 10-star enthusiasm. Feel free to reach out to us with any additional questions.
ACH transfers to PCA very difficult to transact if over a certain amount. Tried to make an ACH transfer of $10,000 from my bank (a nationally known and highly respected Federal Credit Union) but my transaction was immediately flagged by the iTrustCapital fraud department as suspicious. No reason given - just declined. Asked why - no reason given - just under review. Several past ACH transactions successfully processed but all were less than $10,000. Told to use bank wire service and that my transfer would process without any... read more
Business response:
Hi Jerry, Our team has been working with you on this and will continue to do so. It appears that the issue stems from your bank, not our ACH provider. We receive thousands of ACHs monthly and rarely have issues like this.
Josh was very patient and understanding… Josh was very patient and understanding for my little knowledge on crypto.
Business response:
Thank you, Stephen! We're glad Josh was able to help you out.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 16,821 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.