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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Solid Partner in quest for Financial Independence I have just been through a very difficult time; members of family passing; change in jobs; HOA NIGHTMARE and previous custodians (to remain nameless) making it extremely difficult to transfer funds. Every step of the way iTrustCapital has come through; in my initial research, in assisting with funds transfers, and most importantly with follow through. As we transition to a digital currency platform and decentralized finance (DeFi) and I approach my final run up to retirement,... read more
Business response:
Thank you, Kevin! Enjoy the platform!
Horrible customer service iTrust Capital has a support phone number for onboarding and helping the customer get their funds into their IRA but it is impossible to talk to talk to someone when you are having issues with distributions. The website says funds will be distributed 7-14 day after the distribution document has been signed, I have been waiting 4 weeks now. I have spoken to the support supervisor several times, who still hasn't been able to get a distribution supervisor to call me. Additionally they will not give you... read more
Business response:
Hi Joe, Thanks for working with our team today to directly address and resolve this matter for you. We also appreciate the feedback you've provided regarding our distribution process. We complete distributions daily as a matter of our business, and almost all clients have a frictionless experience. However, we take it to heart you didn't find it straightforward and will continue to optimize our procedures.
Crypto Roth IRA I use the platform to fund a Roth IRA. The experience with support has been great. Just know, if you are funding a Crypto Roth IRA, iTrustCapital doesn’t take out the taxes you will need to pay at the end of the year. Also know the selection of Crypto assets is slim compared to other exchanges. They need to increase the selection greatly.
Business response:
Thank you, Jeff! We plan to add more available assets to the platform as we continue to grow. Stay tuned!
Disappointed in communication and lack of transparency Very disappointed in the lack of transparency and communication with the recent breach.
Business response:
Hi Mark, Thanks for the honest feedback. We did everything we could to create transparency around the incident. Thank you for being a part of this community!
If I could give it Zero Stars I would. If I could give it Zero Stars I would. Started a distribution process 19July and still have not received it. Message every day but have not had one message returned or responded to. Unable to contact anyone on phone or schedule a phone conversation. Avoid this Company at all cost.
Business response:
Hi Bob, It looks like your distribution will get processed within the originally provided 7-14 business day window from the date the distribution form was signed. At the same time, we truly appreciate and hear your frustration. This process can, and will certainly be continually enhanced. We are very thankful that you are a part of this community. We will also have one of our managers contact you directly.
Several Day Outage Without an Update Everything started out good but how can their service be down for several days without them providing any email update? They repeatedly send out several emails promoting this or that but when their service is down they don't let me know what's going on. Completely unacceptable.
Business response:
Thank you for reaching out, and thank you even more for your patience as we've worked to bring the site back up to full functionality. More details on our website.
I have not been able to log into my… I have not been able to log into my account for over a week and no one at ITrustCapital seems to think it’s a priority to resolve no matter how many times I call them.
Business response:
Thank you for reaching out, and thank you even more for your patience as we've worked to bring the site back up to full functionality. More details on our website.
I requested a distribution on 6-29-22… I requested a distribution on 6-29-22 for the 3rd time. They kept requesting the same information over and over and when I called I always got a different person with a promise to call or email me which never happened. As of today I have not received my distribution. This is completely unacceptable especially now that no one answers the phone and you can't log in. Nothing adds up and there is no transparency or honesty.
Business response:
Hi Julie, We hear you loud and clear. Looks like one of your distributions was processed on 7/22, and we'll make sure you get next steps and an update on your second one.
If I could leave zero stars I would If I could leave zero stars I would In May I found out my positions were traded back in March and I hadn’t logged on since last year. When I reported it to them, they said there’s nothing they could do but I should be happy my cryptocurrency was sold because it had gone down and no funds were taken out of my account. Rich some high up guy said he’d look into what happened and get back to me and I never heard back. I spent many hrs trying to get things resolved and gave up. Yesterday I trie... read more
Business response:
Hi Elizabeth, We are sorry you've had this experience. There seems to be many misconceptions in this review. It's vital clients take proper measures to secure their account, such as setting a strong password and enabling 2-Factor Authentication. Our phone line is open if you'd like some assistance getting into your account. We are more than happy to facilitate a move for you off of our platform if you wish.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,882 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 7:00 a.m.