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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Distribution haven't arrived I have been waiting for my Distribution for a month. Customer service said that it was sent out on October 11, 2022. And it will take 2 to 3 weeks for you to receive it. Well, I didn't receive it. I spoke to Zach on November 2, 2022, said wait till to 5th of November 2022. It didn't arrive. I called Zach the following Monday. Won't be in the office all week. So, I was transferred to Trent. Gave the circumstances said that he will research it and will call me back. He did call me back. Informed me... read more
Business response:
Hi Herman, We just emailed you the tracking number for your check, we appreciate your patience. This seldomly happens when clients select "check" as their distribution method. Wire or ACH is much faster.
Way too risky Way too risky iTrustCapital uses coinbase as the custodian. Yikes! If coinbase bankrupts, all my crypto will be gone. If coinbase or itrustcapital loses my crypto (via hack, breach, third party bankruptcy, theft, etc..), [EDITED AND REMOVED LINES HERE 9/20/2022 on risk and loss as iTrustCapital is requesting Trustpilot to delete this post.] iTrustCapital does not offer an insurance option to protect against loss of customer crypto. Either by coinbase's mistake, iTrustCapital's mistake, or third parties. If they... read more
Business response:
Hi Eric, While we always appreciate hearing back from former clients, there are definitely some issues brought up here that require correcting. Coinbase is a completely separate entity from Coinbase Prime. Our terms of service are very standard. Most of our clients truly appreciate the lengths we go to create transparency. Please see the article below on security. https://help.itrustcapital.com/hc/en-us/articles/1500002060842-FAQ-How-are-my-crypto-assets-stored-and-secured- While many digital asset investors are comfortable ... read more
I requested Phone number be changed for… I requested Phone number be changed for verivacation. You did not change it.
Business response:
Hi Bradley, We'll reach back out to help, but it's really important clients respond to service emails in order to prevent these situations from happening.
Fingerprint and real use crypto I really need to be able to use my fingerprint to login and I would like to see some real work use crypto like quant, VeChain, celo, xrp, hbar. It would be nice to get into some uranium and platinum.
Business response:
Thank you, Scott! We appreciate your feedback.
To Build Wealth Tax Free… Great company if you want to start a Roth IRA and buy/sell crypto within your IRA. They typically don’t teach this stuff in school, but they probably should. Everyone I have interacted with at I Trust Capital, answered my questions in full and all were extremely professional. Especially Adam and Trent!
Business response:
Professionalism is what we strive for! Thank you, Art!
So far so good So far so good, no annual fee, good variety of coins, now we just need the crypto market to do well.
Business response:
Thank you for choosing us, Brian!
Staking Polkadot…Easy as 1,2,3! I was able to sell two of my crypto holdings and buy Polkadot which I immediately staked to earn a yield on all within in a few clicks of a mouse.
Business response:
Glad to hear about your awesome experience with our staking feature. Thank you, Douglas!
Lack of Communication You had some type of hack several weeks back and I could not get into my account for about 4 to 5 days. Your lack of communication was terrible to say the least.
Business response:
We understand your frustration and appreciate the feedback regarding the August service interruption. We continue to work diligently every day to ensure our clients are able to access their assets 24/7. Thank you for being a part of this community.
I'm very happy with the process and… I'm very happy with the process and idea in general. I just wish the Android version of the app would come out already. I really think all IRAs should allow some crypto allocation. Vanguard lost a good customer to you!
Business response:
Thank you, Jeffery! We appreciate your feedback. Stay tuned.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,882 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 7:00 a.m.