This profile has been claimed by the business owner or representative.
Jake n JOES Sports Grille - Norwood
- Restaurants
- Norwood, MA
About this business
Location details
475 Providence Hwy, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:30 p.m. | |
| Tue | 11:30 a.m. to 11:30 p.m. | |
| Wed | 11:30 a.m. to 11:30 p.m. | |
| Thu | 11:30 a.m. to 12:30 a.m. | |
| Fri | 11:30 a.m. to 12:30 a.m. | |
| Sat | 11:30 a.m. to 12:30 a.m. | |
| Sun | 11:30 a.m. to 11:30 p.m. |
Food was not very exciting. Chicken tenders were the smallest and minimal amount. Chipotle wrap barely had any chicken inside. Kids pasta was luke warm. Service was poor: never brought waters (asked several times), no confinements (asked several times)
Business response:
Good Morning Alyson, We apologize for the subpar experience you had dining with us. We have a high expectation to deliver on all aspects of hospitality, and we missed the mark on this one. We'll review this with our team, and are confident we can improve our consistency. We appreciate your understanding and would like to make it up to you in a future visit. I'll email directly to discuss this further. Thank you Alyson.
I must say I was very disappointed with the way this waiter acted and his very plastered personality. First we were given menus to look through including the drink menu and the kids menu. My kids had an idea of what they wanted so as we ordered their food we ordered an appetizer. I asked the waiter to bring us water with lemon whilst we decided on drinks, he never brought it. We received our appetizer and the kids got their food. Suddenly my daughter who is 4 years old said she did not like the pasta to the waiter. He stated... read more
Business response:
Danielle, thank you for taking the time to share your feedback. We’re sorry to hear about your experience on Father’s Day and the issues with service and drinks. We have followed up with our team to ensure we handle such situations better in the future. At Jake n JOES, we hold ourselves to high standards of service and strive for consistency in quality food and beverages. We appreciate your feedback and are confident we can provide a better experience next time.
Service was terrible. Food was served cold, and an order was wrong. The drinks were really late. The bar was backed up, but even a coke and water took 30 mins. Server was seen chatting with an other table for 15 minutes. Our table had 3 people that work for other corporate chain restaurants, and were horrified with service and bar staff. Also, we requested not high tops because it was a celebration for a college graduation, but there we were right in the middle of the high tops in the bar side.
There were bugs (15-20 alive bugs and many eggs) in my lettuce. The manager didn’t care… he still gave us the bill and just took my meal off of it. We only had 2 beers and one other meal. He should’ve comped the entire thing…
Business response:
Thank you for bringing this unfortunate incident to our attention TABP. We apologize that your experience with us at Jake n JOES Norwood did not meet the high standards we strive for every visit. Our top priority at Jake n JOES is to ensure excellent service and delicious food to everyone who passes through our doors. We hope to have the chance to make it up on your next visit, please let us know when you do plan on returning so we can provide some extra special care while you are here!
Food is mediocre at best and absolutely overpriced. $21 for what amounts to be 12 chicken nuggets? Give me a break. The service is no good and every time I leave I feel like I got ripped off. Avoid this place. Mick Morgan’s across the street is 1,000 times better and you never leave irritated.
They were able to accommodate party of 10 day I made reservation which was great. Now the bad - I was host to my family visiting from the North Shore. I picked Jake and Joe's to eat because they are normally good with service and have decent food. Not this time. Our server forgot to put in an order so one of our family members was without food. Then found out the wrong food was ordered. The food itself didn't taste good. I had fish and chips - fish was burnt. Chicken stir fry was gross and my kid refused to eat the mac and c... read more
Business response:
Thank you for brining your concerns to our attention. Our General Manager Sonia would appreciate the chance to connect with you and learn more about your visit. Please email her directly at your earliest convenience. We look forward to hearing from you and assuaging any concerns about a repeat visit. - Jake n JOES Norwood
Chicken chipotle wrap fell apart - terrible to hold
Business response:
Thank you for joining us and sharing this feedback. Information like you've shared it crucial to our improvement and we will work with our team to make this better! - Jake n JOES Norwood
Simple, don't go. Crap for food, crappy waitress who dumped and ran. Warm draft, terrible drink, bad
Business response:
Thank you for visiting and taking the time to leave a review. We are always striving to bring the best to our guests - from hospitality to cuisine to ambiance and we're saddened to hear your visit missed the mark. Genuine feedback is crucial to our improvement and we would appreciate learning more about your visit and look forward to hearing from you. - Jake n JOES Norwood
Took my son out for dinner. Waitress was good. Took forever in between appetizers and meal. Meal came and my sons burger was bright pink, barely cooked. Waitress got mgr and she was appalled. She ended up giving us credit for that and a meal to go for him. Not a great night out with my son.
Business response:
Thank you for joining us and for taking the time to share your experience. We again do sincerely apologize for the issue you experienced. Mistakes do happen, we are only human - but we do believe it's the steps you take AFTER the mistake that shows our true character. We're glad to know our manager took care of and throughly addressed your concerns. We sincerely hope to welcome you back for a new (better) experience to overlay this one. Thank you again for sharing. - Jake n JOES Foxboro
Frequently asked questions about Jake n JOES Sports Grille - Norwood
How is Jake n JOES Sports Grille - Norwood rated?
Jake n JOES Sports Grille - Norwood has a 4.1 star rating with 1,893 reviews.
When is Jake n JOES Sports Grille - Norwood open?
Jake n JOES Sports Grille - Norwood is closed now. It will open at 11:30 a.m.