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Jake n JOES Sports Grille - Norwood
- Restaurants
- Norwood, MA
About this business
Location details
475 Providence Hwy, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:30 p.m. | |
| Tue | 11:30 a.m. to 11:30 p.m. | |
| Wed | 11:30 a.m. to 11:30 p.m. | |
| Thu | 11:30 a.m. to 12:30 a.m. | |
| Fri | 11:30 a.m. to 12:30 a.m. | |
| Sat | 11:30 a.m. to 12:30 a.m. | |
| Sun | 11:30 a.m. to 11:30 p.m. |
We were taken right away and seated as soon as we arrived. Waiter was very attentive throughout the meal. Food was good. we had the cubano eggroll for an app and it was delicious. we stayed and had a couple of drinks after our meal to talk and watch the Bruins game at our table. Great night with friends, food and drinks.
Really enjoyed this place and would definitely return if in the neighborhood. Service was great, food was great and had a lively fun vibe. Hubbies comment was "man we need a place like this back home" and I'd have to agree...we'd be there atleast once a week!
Despite it being March Madness - was not crowded and service was quick. I ordered the Turkey BLT and asked for it on Grilled Multi-Grain, as I especially LOVE swiss cheese with BLT and melted would be great. Waiter was fine with order - but in the end my sandwich had NO SWISS!!! Disappointed to say the least.
Business response:
Thank you for the great feedback, Marge! We’re glad you enjoyed the quick service and overall experience during March Madness at Jake n JOES Norwood. We’re really sorry about the mix-up with your Turkey BLT—that’s definitely not how it should come out. We appreciate you bringing it to our attention and will address it with our team. Hope you’ll give us another try soon!
It was Mother's Day and the place wasn't buy at all. Usual you get seated and it's a good 10 Minutes before someone comes to the table to ask us if we want some beverages. So we order. Another 10 minutes or so and a server comes over I'll be your server. You wanna put in drink orders. We tell her we already did. Another few minutes and still I drinks. The only saving grace was the manager going around and actually getting things done. The surrounding tables had dirty plates and things for the first 45 minutes we were seated.... read more
Business response:
Hi Ken, we’re truly sorry to hear about your experience — especially on Mother’s Day, and especially after being a guest with us for over 12 years. That kind of service isn’t what we aim for, and we understand your frustration. We appreciate you taking the time to share this, and we’d really like to learn more. Please feel free to reach out to our General Manager, Brian. Your feedback matters, and we’d appreciate the chance to follow up with you directly.
Food was not very exciting. Chicken tenders were the smallest and minimal amount. Chipotle wrap barely had any chicken inside. Kids pasta was luke warm. Service was poor: never brought waters (asked several times), no confinements (asked several times)
Business response:
Good Morning Alyson, We apologize for the subpar experience you had dining with us. We have a high expectation to deliver on all aspects of hospitality, and we missed the mark on this one. We'll review this with our team, and are confident we can improve our consistency. We appreciate your understanding and would like to make it up to you in a future visit. I'll email directly to discuss this further. Thank you Alyson.
I must say I was very disappointed with the way this waiter acted and his very plastered personality. First we were given menus to look through including the drink menu and the kids menu. My kids had an idea of what they wanted so as we ordered their food we ordered an appetizer. I asked the waiter to bring us water with lemon whilst we decided on drinks, he never brought it. We received our appetizer and the kids got their food. Suddenly my daughter who is 4 years old said she did not like the pasta to the waiter. He stated... read more
Business response:
Danielle, thank you for taking the time to share your feedback. We’re sorry to hear about your experience on Father’s Day and the issues with service and drinks. We have followed up with our team to ensure we handle such situations better in the future. At Jake n JOES, we hold ourselves to high standards of service and strive for consistency in quality food and beverages. We appreciate your feedback and are confident we can provide a better experience next time.
Service was terrible. Food was served cold, and an order was wrong. The drinks were really late. The bar was backed up, but even a coke and water took 30 mins. Server was seen chatting with an other table for 15 minutes. Our table had 3 people that work for other corporate chain restaurants, and were horrified with service and bar staff. Also, we requested not high tops because it was a celebration for a college graduation, but there we were right in the middle of the high tops in the bar side.
There were bugs (15-20 alive bugs and many eggs) in my lettuce. The manager didn’t care… he still gave us the bill and just took my meal off of it. We only had 2 beers and one other meal. He should’ve comped the entire thing…
Business response:
Thank you for bringing this unfortunate incident to our attention TABP. We apologize that your experience with us at Jake n JOES Norwood did not meet the high standards we strive for every visit. Our top priority at Jake n JOES is to ensure excellent service and delicious food to everyone who passes through our doors. We hope to have the chance to make it up on your next visit, please let us know when you do plan on returning so we can provide some extra special care while you are here!
Food is mediocre at best and absolutely overpriced. $21 for what amounts to be 12 chicken nuggets? Give me a break. The service is no good and every time I leave I feel like I got ripped off. Avoid this place. Mick Morgan’s across the street is 1,000 times better and you never leave irritated.
Frequently asked questions about Jake n JOES Sports Grille - Norwood
How is Jake n JOES Sports Grille - Norwood rated?
Jake n JOES Sports Grille - Norwood has a 4.1 star rating with 1,922 reviews.
When is Jake n JOES Sports Grille - Norwood open?
Jake n JOES Sports Grille - Norwood is closed now. It will open at 11:30 a.m.