Jake n JOES Sports Grille - Norwood

4.1

Restaurants
Norwood, MA

About this business

RestaurantsAmericanSports Bars

Location details

475 Providence Hwy, Norwood, MA, 02062, United States

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Weekday	Schedule	Status
Mon	11:30 a.m. to 11:30 p.m.
Tue	11:30 a.m. to 11:30 p.m.
Wed	11:30 a.m. to 11:30 p.m.
Thu	11:30 a.m. to 12:30 a.m.
Fri	11:30 a.m. to 12:30 a.m.
Sat	11:30 a.m. to 12:30 a.m.
Sun	11:30 a.m. to 11:30 p.m.

4.11,922 reviews

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OpenTable Diner

3 years ago

They were able to accommodate party of 10 day I made reservation which was great. Now the bad - I was host to my family visiting from the North Shore. I picked Jake and Joe's to eat because they are normally good with service and have decent food. Not this time. Our server forgot to put in an order so one of our family members was without food. Then found out the wrong food was ordered. The food itself didn't taste good. I had fish and chips - fish was burnt. Chicken stir fry was gross and my kid refused to eat the mac and c... read more

Business response:

Thank you for brining your concerns to our attention. Our General Manager Sonia would appreciate the chance to connect with you and learn more about your visit. Please email her directly at your earliest convenience. We look forward to hearing from you and assuaging any concerns about a repeat visit. - Jake n JOES Norwood

OpenTable Diner

4 years ago

Chicken chipotle wrap fell apart - terrible to hold

Business response:

Thank you for joining us and sharing this feedback. Information like you've shared it crucial to our improvement and we will work with our team to make this better! - Jake n JOES Norwood

OpenTable Diner

4 years ago

Simple, don't go. Crap for food, crappy waitress who dumped and ran. Warm draft, terrible drink, bad

Business response:

Thank you for visiting and taking the time to leave a review. We are always striving to bring the best to our guests - from hospitality to cuisine to ambiance and we're saddened to hear your visit missed the mark. Genuine feedback is crucial to our improvement and we would appreciate learning more about your visit and look forward to hearing from you. - Jake n JOES Norwood

OpenTable Diner

4 years ago

Took my son out for dinner. Waitress was good. Took forever in between appetizers and meal. Meal came and my sons burger was bright pink, barely cooked. Waitress got mgr and she was appalled. She ended up giving us credit for that and a meal to go for him. Not a great night out with my son.

Business response:

Thank you for joining us and for taking the time to share your experience. We again do sincerely apologize for the issue you experienced. Mistakes do happen, we are only human - but we do believe it's the steps you take AFTER the mistake that shows our true character. We're glad to know our manager took care of and throughly addressed your concerns. We sincerely hope to welcome you back for a new (better) experience to overlay this one. Thank you again for sharing. - Jake n JOES Foxboro

josho

4 years ago

Quality of the food has gone down

Business response:

Hi Josho, Thank you for visiting and taking the time to leave a review. We're concerned to hear your feedback as we pride ourselves in using fresh, quality ingredients in all our dishes. Our team would like to connect and learn more about your recent visit. We look forward to hearing from you. - Jake n JOES Norwood

SimoneC

4 years ago

The food were large portions but over salted and was frankly not good. The atmosphere was nice and not alot of people, food came out fast and looked good but was very deceiving. We are excited to try this restaurant but was let down by the food.

Business response:

Hi Simone, Thank you for visiting and taking the time to share your recent experience. We pride ourselves in offering fresh, quality ingredient across our varied menu. We're saddened to hear you were disappointed in your visit and would appreciate the chance to connect with you. Hope to hear from you soon! - Jake n JOES Norwood

paulh

4 years ago

Made a reservation for me, my wife snd our two young granddaughters. Everything seemed fine until a table for 14 or more was setup near our booth. Our food had been ordered. When the food arrived, delivered by kitchen help, we realized we had no utensils. We waited for our waitress, she did not attend to us for the rest of the evening as she now seemed dedicated to the large group near us, not even eye contact. I went to the waitress station and asked for utensils. No response. I took utensils from nearby tables, food was no... read more

Business response:

Hi Paul, Thank you for taking the time to share your experience. We've messaged you direct contact information and would appreciate the chance to speak with you about your recent visit. We look forward to hearing from you and assuaging any concerns about a return visit. - Jake n JOES Norwood

Chickenandwaffles

5 years ago

The food was either undercooked or over cooked. Had no flavor and the waiter was not attentive at all. They had us sitting in a booth when we requested a table they gave an attitude and said why. When we explained one of the people in the party was injured and could not slide into a booth they said fine and wanted us some where else. Where we asked if we could sit outside we were left out there for about 20 minutes before someone came out to greet us. Mind you the restaurant was not busy at all.

KaraD

5 years ago

I told the waitress it was my daughter’s birthday upon arrival. At first the service was great . She took our orders and came back shortly after receiving our meals to ask if everything was ok. That was the last we saw of her . 25 min went by as we sat plates empty no waitress in sight . I finally pulled a passing server aside and asked if she left for the night ! He said he’d take care of us and took my credit card . Came back to just the credit card receipt- no itemized bill . My daughter and her friend were never offered ... read more