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Joe Myers Toyota
- Car Dealers
- Houston, TX
About this business
Location details
19010 NW Freeway, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Horrible! The sales guy david nyugen lied to me several times. I spoke to him 15 minutes before we arrived and he told me he was looking at the car and that it was available. When I showed up 15 minutes later, he wouldn't come out of the back office and sent someone to tell me that the car just sold and they drove it off a lot. The gentleman that came out to tell me that the car wasn't available tried to redirect me to another car, which I felt was a bait and switch.Very disappointed I left, but before I left, I drove around... read more
Business response:
We understand how important clear and accurate communication is when searching for a vehicle. Our team strives to provide a transparent and respectful experience so customers can feel confident throughout the process. Feedback like this helps us continue improving how we support our guests. Please reach out to Rodney Feltus, our Customer Relations Manager, at Rfeltus@joemyerstoyota.com or 281-653-5129 so we can look into this further.
Did not follow the procedure to fool change.
Business response:
We strive to ensure all service procedures are completed thoroughly and accurately. Our team works to provide professional and consistent care for every vehicle. While individual experiences may vary, we remain committed to maintaining high standards in all service work. For further assistance, please contact Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com.
nothing to say but please don't send these to me anymore
Business response:
We are delighted to hear from you and appreciate your feedback. Thank you for taking the time to share your thoughts, and we hope your vehicle continues to serve you well.
After roughly $800 of services, the problem being addressed returned the next day, requiring me to rake it back. The diagnostic fee is waived when services are rendered, though.
Business response:
We take all feedback seriously and understand your frustration. What you've described is not the experience we want for our customers. Your experience matters to us, and we would welcome the opportunity to discuss this further. Please contact Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com so we can work towards a resolution.
They are overpriced and not helpful
Business response:
We understand how pricing and support can shape overall impressions of a dealership experience. Our goal is to provide clear value, helpful guidance, and respectful engagement at every interaction. Feedback like this is reviewed as we continue focusing on improving clarity and customer support. For further discussion, please contact Rodney Feltus, our Customer Relations Manager, at Rfeltus@joemyerstoyota.com or 281-653-5129.
I HAD TO WAIT FIVE HOURS FOR OIL CHANGE, TIRES ROTATION AND PLUGS REPLACE.
Business response:
We work hard to complete service visits as efficiently as possible while still providing thorough care to every vehicle. Hearing concerns like this helps reinforce our focus on improving timing and communication throughout the process. We would welcome the chance to connect and better understand this visit, so please contact Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com.
A multimillion service shop like JM is interested in petty things like charging customers 3% for using credit cards. This behavior is ok for a small mom and pop store but does not suit a big service shop. Not to say that the pricing on services have gone significantly up in the last 2 years, but the fee is an example of hoe the shop is trying all ways to "make" money.
Business response:
Thank you for your feedback about our payment processing fees and pricing concerns. We value your perspective and want to ensure our customers feel they receive fair value for our services. Your honest input helps us understand how our policies affect our customers.
Frequently asked questions about Joe Myers Toyota
How is Joe Myers Toyota rated?
Joe Myers Toyota has a 4.5 star rating with 15,775 reviews.
When is Joe Myers Toyota open?
Joe Myers Toyota is open now. It will close at 9:00 p.m.