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Joe Myers Toyota
- Car Dealers
- Houston, TX
About this business
Location details
19010 NW Freeway, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Had to wait for a longer time even after the appointment; there were no updates in between. I felt completely ignored.
Business response:
We work hard to respect our customers' time and to create a welcoming, attentive experience for everyone who visits us. Feedback like this helps us stay focused on improving how we communicate and care for those we serve. We would welcome the opportunity to follow up and better understand this experience, so please reach out to Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com.
they wasted my full day i have scheduled at 9 am but they started on my car at 11:30 pm
Business response:
It's regrettable to hear that your scheduled service appointment did not go as planned. We understand your frustration. Your time is valuable, and we recognize that the extended wait disrupted your schedule. We take your feedback seriously and would like to discuss this experience further with you. Please contact Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com so we can address your concerns directly and work toward a resolution.
the shop is always up-selling instead of taking care of only what is necessary.
Business response:
We are happy to hear about your experience with our service team. We understand your concern about feeling pressured with additional services when you prefer to focus on essential maintenance needs. Your feedback helps us recognize the importance of clearly communicating recommended services while respecting each customer's individual preferences and budget. We truly appreciate customers like you who take the time to share their perspective, as it enables us to better serve our customers and the entire Joe Myers Toyota commu... read more
why my remote starter no work .
Business response:
Thanks for the positive review! We understand how frustrating it can be when technology doesn't work as expected. Our team's goal is always to help resolve issues promptly while ensuring your vehicle operates safely and reliably. Please reach out to Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com so we can assist with your remote starter.
Too expensive repair like the price of buying a used car and a bad decision for paying for repair, better buy a new one!
Business response:
Thank you for sharing your feedback! We understand repair costs can feel significant, and we appreciate your perspective on weighing repair expenses against other options. We hope to continue serving you for maintenance, repairs, or when you're ready to explore a new vehicle.
There was nothing g wrong with my service writer. He was very nice and helpful. But. I had my oil changed and I hope the tech did that correctly because when I got home I realized that the service reminder had not been reset, half of the old next service sticker was still on the windshield. So I decided look under the hood. The cover over the battery terminal was dangling over the side of the battery and the clips to the air filter were not secured. I fixed all of the above but think this was very sloppy work. I'm not sure I... read more
Business response:
We're glad your service writer was helpful, though we regret that the work itself did not meet the standards we strive to uphold. Our intention is always to provide thorough, careful service so every vehicle leaves ready for the road. Feedback like this helps us review attention to detail and efficiency for future visits. Please reach out to Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com so we can connect and offer support.
Do Your Job. People Work To Hard To Maintain There Vehicles By The Dealership. My Wife Will Be Speaking To The GM In The Morning After Discovering What Was Not DONE At Toyota Joe Myers From Toyota Of Katy.
Business response:
It's unfortunate to hear that your wife's vehicle maintenance experience did not meet her expectations. We understand how hard you work to properly care for your vehicle and how important it is that service work is completed thoroughly. If you have not spoken to our management team already, please contact Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com so we can discuss the specific issues and ensure proper resolution.
We just use the service special for brake fluid exchange deal. The bad part is paying with credit card added on 3% convivence fee.
Business response:
We are overjoyed to hear that you took advantage of our brake fluid exchange service special. It's wonderful that you found value in this important maintenance service for your vehicle's safety and performance. We understand your concern about the credit card processing fee, and we appreciate you bringing this to our attention. Your feedback helps us continuously evaluate how we can better serve our customers while maintaining the quality service you expect from Joe Myers Toyota.
Worst Service of all. The Service Associate assigned to my request did not communicate properly at all. I dropped off my vehicle at 11 am and only to be informed at 330 pm that I need to pay additional money just for them to find out what is wrong with the vehicle. Despite being informing them the issue at the time of drop off + my 5K mileage service was also being performed - they still asked me to pay for additional money for diagnosis. Their services have gone down and been worst in the past three services I had. / compan... read more
Business response:
Thank you for sharing your feedback with us. We understand how important clear communication and timely updates are during any service visit, especially when additional diagnostic steps may be required. We would appreciate the chance to look into your visit and provide clarification on the charges and process. Please reach out to Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com so we can review this with you directly.
Frequently asked questions about Joe Myers Toyota
How is Joe Myers Toyota rated?
Joe Myers Toyota has a 4.5 star rating with 15,775 reviews.
When is Joe Myers Toyota open?
Joe Myers Toyota is open now. It will close at 9:00 p.m.