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Joe Myers Toyota
- Car Dealers
- Houston, TX
About this business
Location details
19010 NW Freeway, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
After 1:15 minutes, they told me they would work on my car. Initially, they said it would take 1 to 1:30 minutes, but I waited for more than 2 and a half hours for a regular oil change. They don't care about customers at all.
Business response:
Thank you for taking the time to share your experience. We understand that long waits can be frustrating, especially when the estimated timeframe doesn't match the actual time needed. We welcome the opportunity to review what occurred during your visit and clarify any scheduling or communication concerns. If you'd like to discuss your experience further, please reach out to Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com,
It took hours to do an oil change and tire rotation. They charged 3% fee for using a credit card without prior notice.
Business response:
Thank you for sharing your feedback. We understand how frustrating it can be when a routine service takes longer than expected, and we apologize for any inconvenience caused. We also recognize the importance of clear communication regarding fees, and your comments will help us improve transparency for future visits. For any questions or further assistance, please contact Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com.
Bad service, everytime they call for me to come, they tell me to wait longer and that wastes my time.
Business response:
We take your feedback seriously and understand your frustration. We are sorry to hear that you feel this way about the service coordination. Your experience is not the standard we strive to maintain. We would appreciate the opportunity to discuss this matter further and work toward a better experience for you. Please contact Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com so we can address your concerns directly.
Picked up my truck after they perform an oil change and didn't clean the left oil residue, causing oil leaks under my truck and left a mess on my driveway a day later. I called the service center and said to bring my truck back and they would check for the oil leaks, causing me time and money. From now on I will probably take my truck to another Toyota dealership for any other maintenance issues.
Business response:
We understand your frustration and are sorry to hear that you are not satisfied with your experience. Your feedback is invaluable to us as it helps us identify areas where we can improve our service quality. Please contact Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com so we can work together to resolve this matter.
Car was towed for a Hybrid System Malfunction. None of the corrective recommendations were relevant to the problem.
Business response:
Thank you for bringing this to our attention. We understand your frustration and are sorry to hear that you feel this way. We would appreciate the opportunity to review your service experience and work toward a better resolution. Please contact Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com so we can discuss this matter further.
Didn't get the service i requested
Business response:
We are sorry to hear that your experience did not meet your expectations. We would like to speak with you further to see if we can find a resolution. Please reach out to Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com at your earliest convenience. Thank you.
3-1/2 hours for state inspection!
Business response:
We are sorry to hear that you are dissatisfied with your service, and we understand your frustration. We would appreciate the opportunity to discuss your experience further and work toward a solution. Please contact Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com so we can address your concerns directly.
Ken is always good but the flip side of the coin is every time i come in it costs a thousand plus and this one was hours longer than usual.
Business response:
We are delighted to hear about your positive experience with our service team. It's wonderful to know that you consistently receive quality care during your visits. We understand that vehicle maintenance can involve significant investment, and we appreciate your trust in allowing us to keep your vehicle running at its best. We also recognize that longer service times can be inconvenient, and we continuously work to balance thoroughness with efficiency. Your feedback helps us improve our processes while maintaining the high s... read more
The service rep Joey was not bad. I was not happy to find out the fuel injector needed to be replaced on a 2024 Corolla. The vehicle was just outside of the warranty of course, and then we were told it was not covered. Initially when I researched the issue it was telling me it should be covered under the emission warranty of 8 years/80,000 miles, but was advised it was not. I researched deeper and that part was not covered. But still a 2024 fuel injector should not go out unless it was bad to begin with . How do you have a 2... read more
Business response:
Thank you for bringing this to our attention and we understand your frustration. We are sorry to hear that you feel this way. We value your feedback and would appreciate the opportunity to discuss these concerns further and work toward a resolution. Please contact Adam Boyd at Aboyd@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com so we can address these matters directly with you.
Frequently asked questions about Joe Myers Toyota
How is Joe Myers Toyota rated?
Joe Myers Toyota has a 4.5 star rating with 15,775 reviews.
When is Joe Myers Toyota open?
Joe Myers Toyota is open now. It will close at 9:00 p.m.