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JOEY Kelowna
- Restaurants
- Kelowna, BC
About this business
Location details
2475 BC-97 #300, Kelowna, Kelowna, BC, V1X 4J2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Second year in a row the wife and I book in for Valentines. I don’t know if it’s new management or owners, but don’t think we will be back. We had our first date here when it was Joey’s Tomato about 20 plus years ago. We have been going half a dozen times a year but the last few years haven’t been the best. Food is always good. It’s the service and atmosphere that makes it not work it anymore.
Business response:
Hi Mike, Thank you for taking the time to share your feedback and for choosing to spend Valentine’s Day with us again. It’s very special to hear that your first date was here over 20 years ago when it was Joey’s Tomato. I’m sorry to hear that the service and atmosphere during your recent visits haven’t matched the experiences you remember. While I’m glad the food has remained consistent, the overall experience should always reflect the occasion. I would appreciate the opportunity to learn more about your visit so we can cont... read more
I should have taken pictures like they say, always bring the receipts.So I had the chicken wings and the mushrooms.It was a lunch, the chicken wings.Some of them were so small.It was embarrassing for joey's the mushrooms.They were the miso I guess the flavor I don't know.I couldn't finish them. Great service, but $20 for chicken wings, and they're like the smallest wings I've ever had Do better guys
Business response:
We take your feedback seriously. Thank you for sharing your experience with us. Paige Noonan Guest Services Manager JOEY Kelowna
Everything was great except for a discrepancy upon billing. We ordered from the Happy Hour menu well within the time limit. We ordered a Happy Hour beverage off of the proper menu and were charged a different price…..
Changes to the restaurant are not an improvement. It’s now crowded and noisy and just like any other bar
Business response:
Hi Deb, Thank you for sharing your feedback. I’m sorry to hear that the recent changes didn’t improve your experience. It’s disappointing to know the space felt crowded and noisy and didn’t offer the atmosphere you were hoping for. We truly appreciate you taking the time to let us know as it helps us reflect on how these changes impact our guests. I hope we’ll have the chance to welcome you back and provide a more comfortable and enjoyable visit as I would love to have you back in our building. My email is cforbes @joeyresta... read more
Very disappointed. We were regulars at Joeys in North Vancouver. We chose this restaurant thinking it would be the same calibre. Unfortunately it was a shadow of the other Joeys. We waited a long time for our order to be taken, had to ask multiple times for water. My second drink was brought to me after we had finished eating despite being ordered par way through. Our server made us wait a long time for everything and seemed more preoccupied with her fellow servers than actually waiting on people. The food was ok. We were ve... read more
The menu print was waaaay too faint and the lighting was horrible. The menu changed and my favourite dish I came for , Sweet Chilli Chicken, was removed. After remodelling the Kelowna BC location and removing barriers the noise level is unacceptable making a civilized table conversation impossible. It will be a long time before we return. Doris H.
Business response:
Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent visit did not meet your expectations. We understand how disappointing it can be when a favorite menu item is no longer available, and we appreciate you letting us know about the issues with lighting, menu readability, and noise levels following our remodel. We truly value your loyalty and feedback, and we hope we’ll have the opportunity to welcome you back in the future for a more enjoyable visit. Carly Larsen | Office Manager
Service was amazing, the food was not good! I ordered the crusted salmon, which was NOT crusted it just has wet soggy herbs on top that look like wet parsley! Mashed potatoes and veg were good! The others in the dinning party were very disappointed with their food, chicken Parm and the pasta tasted like canned spaghetti and sauce, another hard blackened chicken that wasn’t even blackened, and last, but not least the other ordered a steak. She got her potatoes and veggies because the steak wasn’t ready, and then they broug... read more
Business response:
Thank you for sharing your detailed feedback. While we’re glad to hear you received amazing service, however we’re truly sorry that the food did not meet your expectations. This isn’t the level of quality we strive to deliver at JOEY Kelowna. Our Guest Service Manager will be reaching out shortly to connect with you directly and learn more about your experience. We appreciate you bringing this to our attention. Carly Larsen | Office Manager
Long waits, poor service. Did not enjoy the experience.
Business response:
We’re very sorry to hear about your recent experience and appreciate you taking the time to share your feedback. The level of service you described does not reflect our standards at JOEY Kelowna that we strive for. Our Guest Service Manager will be reaching out shortly to connect with you directly so we can learn more and make it right. Carly Larsen | Office Manager
Very disappointed in the service. Scattered thr whole evening. Offered sparkling wine while we waited for our friend to arrive and then never received and instead someone else came to bring us to our table (although we asked to wait for friend outside) then no one came to our table and then one random waitress said she was not our waitress but offered us water while we waited. Then no one came and many different servers throughout the meal. We had to flag various waiters down for water, condiments etc and finally had to ... read more
Business response:
Hi Denise, thank you for taking the time to share your feedback with us. I'm disappointed to hear that you had a poor experience with us earlier this week. I'll be reaching out to you shortly to discuss how we can make this right for you. I look forward to talking more soon. Emma Brown | Guest Service Manager
Frequently asked questions about JOEY Kelowna
How is JOEY Kelowna rated?
JOEY Kelowna has a 4.7 star rating with 8,456 reviews.
When is JOEY Kelowna open?
JOEY Kelowna is open now. It will close tomorrow at 1:00 a.m.