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JOEY Kelowna
- Restaurants
- Kelowna, BC
About this business
Location details
2475 BC-97 #300, Kelowna, Kelowna, BC, V1X 4J2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Steak was not tasty, service was mediocre, salads delivered with meal rather than before. 3 of the people out of 4 rated their meal below expectation. First time I have every been disappointed at Joeys. Considering the money spent and the overall experience it may be a while before any of us return.
Business response:
Hi Nhapy, Thank you for taking the time to provide your feedback. I sincerely apologize about your experience, as guest experience and satisfaction is our top priority. I’d love the opportunity to connect with you regarding your experience here at JOEY Kelowna. Please email me at cailan.mitchell@joeyrestaurants.co m. Cailan Mitchell Manager
Service and food is always good. Some of our food items were cold when we revived our meals. Took a long time to receive our food and even longer for dessert. Restaurant was busy but our service was not quite as good as we usually receive. We have been coming for years and find that food is not as warm as it should be for the prices.
Business response:
Hi Lynn, Thank you for the review! We strive to provide the best hospitality and service possible.Your response means a lot to us so if you ever have additional feedback, please don't hesitate to email me at cailan.mitchell@joeyrestaurants. Hope to have you back soon! Cailan Mitchell Manager
Our service was terrible, we had to ask 2 people to take our order. Our server never once asked how the meal was - we watched him chatting it up with other tables while we waited. The worst was when he was at our table and my boss was paying her bill - we had 2 separate bills, she paid the one and then he turns around and says someone is at the door and I think they need my help more and leaves with the machine - we waited about 5 more minutes before he came back so we could finish paying. I have never had such poor service,... read more
Business response:
Hi Stacey, Thank you for taking the time to leave your review. I apologize your experience was not up to our standards, and we’d love the opportunity to provide an exceptional experience for your next visit. Please email me at cailan.mitchell@joeyrestaurants.co m. I look forward to hearing from you, Cailan Mitchell Manager
We sat outside the music was blaring with the road noise it was unbearable. Service was slow and the food mediocre at best.
Business response:
Hi Janet, Thank you for taking the time to leave your review. I apologize your experience was not up to our standards, and we’d love the opportunity to provide an exceptional experience for your next visit. Please email me at cailan.mitchell@joeyrestaurants.co m. I look forward to hearing from you, Cailan Mitchell Guest Service Manager
The service could have been more professional. Took long to get food. Sangria should not be served in a drink glass.
Business response:
Hi Linda, Thank you for the review! We strive to provide the best hospitality and service possible.Your response means a lot to us so if you ever have additional feedback, please don't hesitate to email me at cailan.mitchell@joeyrestaurants.co m. Hope to have you back soon! Cailan Mitchell Guest Service Manager
Terrible service
Business response:
Hi there! We are so sorry to read that you did not enjoy your experience with us, but would love the chance to speak with you more about what occurred during your visit. Please reach out to ksmales@joeyrestaurants.co m if you could. We look forward to hopefully speaking with you soon! Have a wonderful day, JOEY Kelowna Team
Food always good. Music choices and sound level not appreciated.
Business response:
Hi Pat, Thank you for taking the time to leave us a rating! We appreciate your feedback. Hope to have you back soon! JOEY Kelowna Team
I understand that having staff is a problem of the unusual times we are a living through. However, I was disappointed with the service we received from beginning to end. If a person cannot even say hello to the customers and smile at the start of occasion...poor in my opinion. The service was well below the standard I have come to expect at Joey's...based on many visits over a number of years.
Business response:
Hello! Thank you for taking the time to leave this review. We are so sorry to read about your experience but would love the opportunity to speak with you more about it. If you could please reach out to ksmales@joeyrestaurants.co m we would very much appreciate it. Hope to hear from you soon! All the best, JOEY Kelowna Team
I had an onion allergy on my reservation. I advised again and waitress checked with The chef and the pasta, spaghetti entree was said to be onion free. However, by the time I got home I knew that something in that dish had onion. It could have been the sauce, which could have had onion powder but they should be aware what ingredients are in their food. We have eaten there before and will go back, but I will ask more questions of them.
Frequently asked questions about JOEY Kelowna
How is JOEY Kelowna rated?
JOEY Kelowna has a 4.7 star rating with 8,456 reviews.
When is JOEY Kelowna open?
JOEY Kelowna is open now. It will close tomorrow at 1:00 a.m.