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JOEY Kelowna
- Restaurants
- Kelowna, BC
About this business
Location details
2475 BC-97 #300, Kelowna, Kelowna, BC, V1X 4J2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
The food was not up to there usual standard. I was not ale to eat half of my dinner as it was far to salty. The humas was good except for the large amount of olive oil.
Business response:
Thank you for taking the time to share your feedback Ron. We are sorry to learn that your dinner did not meet the usual standards you have come to expect from us, particularly with the saltiness. Your insights are invaluable, and we will certainly take them into consideration as we continuously strive to improve our offerings. We hope to have the opportunity to serve you again soon, with a meal that exceeds your expectations. Thank you once again for your feedback. Carly Larsen | Office Manager
Its very unfortunate that not once but twice in this summer we have had the same poor experinece. The food wait and hostess are wonderful, but the lunch Manager is not. The first time this summer we went in to enjoy Happy Hour. The site had said it started at 2 but actually it did not until 3. The Manager came over and challenged us on where we got the informatoin as it as only 2:45 and therefore, no Happy Hour. This continued with her attitude during the time we expected a bit more of a welcome. So I thought perhaps she was... read more
Business response:
We're so sorry to hear about your experience at JOEY Kelowna. We always strive to give our guests the best experience we can and obviously have fallen short during your visit. Our Guest Service Manager will be reaching out to speak further about your experience. We look forward to speaking with you. Amber Caskey | Office Manager
New waiter was terrible…..pretended to know the menu; had to ask couple of times for things (extra napkins, tongs, etc.), need to get his attention, etc. been going there for years first time for terrible service. If it was my first time to the restaurant, I would never go back. The young kid needed to be supervised and he had an incredible arrogant attitude as he tried to fake it. Eventually told us that it was his first shift. Shame on management for setting him up to fail and using us as guinea pigs for a terrible dinin... read more
Business response:
Hi Jim, it was a pleasure chatting with you today. I look forward to having you back in soon. I've made a note in your account to set up a redemption experience on your next visit. As always, please reach out if there is anything else I can do for you. Thank you, Emma Brown | Guest Service Manager
Not happy with the chicken lettuce wrap Expected it to be similar to Cactus Club
Business response:
Thank you for taking the time to leave a review Lyn. We're sorry to hear that your experience fell short due to our lettuce wraps. Someone from our team will be reaching out to you, we'd love some feedback as we're always looking for ways to improve our guest experience. Amber Caskey | Office Manager
The food was great, but the surrounding dirty tables and general lack of customer service made for a somewhat unpleasant dining experience. While our server was friendly, he seemed to be spread thin waiting on many other tables. There were a few hostesses congregating at the front entrance and what looked like a couple managers on the floor in a corner booth. As we walked to our table in the dining room, I noticed crumbs on the floor in multiple areas and several tables that needed to be cleared. We arrived at 2pm on a Satu... read more
Business response:
Hi Kristin, thank you for taking the time to share your feedback. I've left you a voicemail hoping to connect. We're grateful for the opportunity to get better at what we do and would love to rectify the situation for you. I look forward to chatting soon. Emma Brown | Guest Service Manager
Way too noisy the music was way too loud couldn’t have a conversation. Service was not the best waitress did ok but never got a refill on our drink only came over eventually to take our order and to give the bill. The table beside us a mother and daughter sat there forever before their order was taken. Seemed my daughter’s peach balleni took forever. Not sure when or if we will return had way better service and ambience at cactus club
Business response:
Hi Sharon! I left you a voicemail a couple of weeks ago and would love to connect regarding your poor experience. I would be thrilled at the opportunity to turn this situation around for you. Please shoot me a message back at your earliest convenience. I look forward to talking soon! Emma Brown | Guest Service Manager
Came here to celebrate my husbands birthday. We waited quite awhile to be seated and theee was a crowd in the doorway it seemed like there was some kind of hold up with the staff. We ordered wine and steaks on half price wine night. Our water wasn’t ever refilled, we refilled our own wine glasses and when the bill came the wine was full price. We were surprised as this is typically not the service we receive. There wasn’t even so much as a “happy birthday” even though I put it on the reservation. Overall the food was excell... read more
Business response:
Hi Sarah - I've reached out to you privately. Thank you for bringing this to my attention and I look forward to chatting more about your last visit. Emma Brown | Guest Service Manager
Our server sat us outside, there was about 20 empty tables. We got sat in a corner by the parking lot which was fine but not the nicest choice available, another group came in right after us and oddly was sat directly beside us despite there being multiple other tables available which would have provided reasonable space and privacy, but we had to listen to each others conversations as we were so close together. The food has gone extremely downhill at Joeys, the portions are smaller, the protein size specifically. Overpric... read more
Business response:
Hi Tonia, thank you for taking the time to share your feedback. It's incredibly important to us. I left you a message hoping to connect. I look forward to rectifying the situation for you. Emma Brown | Guest Service Manager
Joeys used to be our favourite place to go. Unfortunately the joeys today is very different. It felt like they were short staffed and unorganized. Our free champers for waiting at the door never happened till we asked for it 10 minutes after being seated. Our Diet Coke order only showed up at the table after an hour and the arrival of the food. When the food arrived it was very little value for the price. The mini steak French dips was more a bite than an appetizer (a joke really). And the horse radish spread on them was... read more
Business response:
Hi Pamela, I've reached out to you privately hoping to connect. I would love the opportunity to rectify this situation for you. Looking forward to chatting more, Emma Brown | Guest Service Manager
Frequently asked questions about JOEY Kelowna
How is JOEY Kelowna rated?
JOEY Kelowna has a 4.7 star rating with 8,456 reviews.
When is JOEY Kelowna open?
JOEY Kelowna is open now. It will close tomorrow at 1:00 a.m.