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JOEY Sherway
- Restaurants
- Etobicoke, ON
About this business
Location details
25 The West Mall, Unit 500, Etobicoke, ON, M9C 1B8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
We had an appointment at 9 PM yesterday, but they kept us waiting until 9:30. I booked my appointment well in advance, yet this still happened. Additionally, the noise level was insane.
Business response:
Hi Khushi, Thank you for sharing your feedback. We sincerely apologize for the wait and the noise level during your visit. We strive to provide timely service and a comfortable atmosphere, and it’s clear we didn’t meet those expectations this time. Your experience is important to us, and we will work to improve both our scheduling and acoustics to ensure a better experience in the future. We hope you'll give us another chance to make it right. Rubina Bedi Guest Service Manager, JOEY Sherway
Our waiter Marcus was very slow and no where to be found. Took 30 mins till we got our water glasses. Unacceptable
It was not the first time here, but this time very disappointed ; we booked a table at the patio but the we got a table at lounge /bar; we came to have our Anniversary dinner Food : my steak was not possible to chew ( And finally : recite , we ordered 2 steaks but in our bill was 3 ; I saw that and mentioned to the server , he just said “oh sorry guys for that” Can’t recommend
Business response:
Hi Dariia, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the issues you experienced during your anniversary dinner. We understand how important special occasions are, and we deeply apologize for not meeting your expectations. This is certainly not the experience we want for our guests, and we will be addressing these concerns with our team to ensure they are handled better in the future. We appreciate you bringing the billing issue to our attention, and we apologize for the inconve... read more
The food was great, however the service was really slow and not overly polite. I almost felt like I was bothering them when I needed service. I don’t think I would recommend this place. We had two servers. One male and female. The female was very nice. The Male was not.
Business response:
Hi Daniel, Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the food, but we're truly sorry that the service did not meet your expectations. We always aim to provide attentive and friendly service to every guest, and we regret that you felt otherwise during your visit. We’ll be sure to address your comments with our team, particularly in regard to the service inconsistencies you experienced. Your feedback is important to us, and we appreciate you bringing this to our attenti... read more
We had an allergy table and our dairy allergic daughter was given cheese in her burger. It took 10 min and multiple attempts to flag down our server and then another 15 min to get a replacement burger. Meanwhile everyone else was done eating. The manager and server were very apologetic and comped her meal but still an unfortunate experience, especially because it would have been a whole lot worse if the allergy kid had eaten the cheese without realizing. A little bit more care should be taken on the allergy front since it ca... read more
Business response:
Hi Nalini, Thank you for sharing your feedback with us. We take your feedback very seriously and sincerely apologize for your recent experience with us. I would love the opportunity to connect with you and discuss this matter further. I have sent an email to you in hopes to connect and help rectify the situation. I hope to hear from you soon. Rubina Bedi Guest Service Manager, JOEY Sherway
very bad service and terrible food. I'm not going to this place anymore. They brought everything late. Poorly prepared drinks. The sushi was dry and several days old. Awful
Business response:
Hi Roberto, We are truly sorry to hear that your experience at our restaurant didn't meet your expectations. We take feedback like yours seriously, and we sincerely apologize for the service and food quality issues you encountered. This is not the level of experience we strive to provide our guests, and we understand your frustration. Please know that we will be addressing these concerns with our team to ensure that both the preparation and delivery of food and drinks are up to the high standards we aim for. We appreciate yo... read more
I went there after a very long time after my kid insisted. I drove 45 mins for the restaurant. Overall the food, service , entire experience was not good at all. There were lots of problems in order delivered to our table, drinks were not correct! Not happy with the place at all. Very disappointing!!
The ambiance is quite nice. The server was quite nice as well. The shrinkflation of the food served was quite astonishing. The value for money quite is poor. I have visited many times but this time it was noticeably quite a change. The food arrived late and while the table staff was apologetic, very little good will was shown by management to rectify the situation. No drinks purchased, three apps purchased and the bill was $90. This is not good value for money, when the portions were very small and contained mostly cheap fil... read more
The food was great. We got sliders for appetizers, salmon and chicken for mains and cheese cake for dessert. The service was very pathetic. Cocktails were great to start with. They didn’t give us any cutlery, even after asking for it the server asked us if we wanted knife or the cutlery? Umm excuse me?? We ordered Dessert and it took more than 20 minutes for the dessert to come through. We had to wave for attention multiple times while there were multiple servers just chit chatting. Won’t be going back to this location
Business response:
Hi Rhythm, Thank you for sharing your experience with us. We’re glad to hear that you enjoyed the food and cocktails, but we sincerely apologize for the service issues you encountered. This is not the standard we strive for, and we appreciate your feedback on this matter. We'll be addressing these concerns with our team to ensure improvements are made. To discuss your experience further, please feel free to reach me directly at the store. We hope you’ll consider giving us another chance in the future to provide you with the ... read more
Frequently asked questions about JOEY Sherway
How is JOEY Sherway rated?
JOEY Sherway has a 4.6 star rating with 12,864 reviews.
When is JOEY Sherway open?
JOEY Sherway is closed now. It will open at 11:00 a.m.